One Call Claims Reviews 17,123

Leaking water into hallway, called one call said some would be out in 4 hours. No show until 7 hours later, turned up and said yes you have a leak, “will do a report when we get back of the office” still no fix 3 days later. Phoned again don’t work weekends might get someone round next week! Still leaking water no spilling outside the property. One call 😂 more like five calls and still not get anywhere. Not blaming the operators just the setup

Have been treated with respect and kindness. Was given every bit of information that I required on both calls to the service.

You just send people round in circles I was trying to get information about my claim and just hit a brick wall not everyone is tex savvy

JD1’s customer service was really good.
Helpful, friendly, courteous
Thank you for your help

Although I was waiting on the phone for over three quarters of an hour, I finally got through to one of your agents PM1, who was very helpful, friendly and very informative, and we got things sorted quickly.

Adviser JD1 was very patient, friendly and helpful.
Took time to explain procedures. Great customer service

I have been dealing with a few agents there but Joanne (JA5) has been great. It has been a fairly complicated and stressful process for a few reasons but Joanne has been great with detail, process and explaining everything clearly.
Thank you!

Pleasant,knowledgeable and polite, thank you JD1.

AW6 was friendly and helpful at a stressful time, giving clear guidance throughout the call

Call handler was very pleasant and friendly and dealt with query efficiently

Kind and understanding person

DW7 was really polite and professional. Explained things clearly. Listened to my experience and concerns. I really felt relieved after speaking with him as I’ve been a bit worried since the accident. He told me what would happen next. Thanks!

Fantastic explained everything and very warm and friendly thank you

I had to deal with a non-fault accident recently and One Call Claims made the whole process far less stressful than I expected. Their team guided me through every step, kept me informed, and handled everything efficiently. The replacement vehicle was arranged quickly, and I didn’t feel left in the dark at any point. It’s reassuring to have such a reliable service during a difficult time.

Very helpful staff made the process easy

Caller DD 5 was polite and informative with what happens next with the car repair .

My question was answered in professional way.

NS8,Natalie, was very professional and reassuring. She made the whole process very strait forward and answered any questions I had.

So far the service has been quick and concise. The operative (NS8)who spoke with me was clear and polite.