One Call Claims Reviews 17,133

Call handler was very pleasant and friendly and dealt with query efficiently

Kind and understanding person

DW7 was really polite and professional. Explained things clearly. Listened to my experience and concerns. I really felt relieved after speaking with him as I’ve been a bit worried since the accident. He told me what would happen next. Thanks!

Fantastic explained everything and very warm and friendly thank you

I had to deal with a non-fault accident recently and One Call Claims made the whole process far less stressful than I expected. Their team guided me through every step, kept me informed, and handled everything efficiently. The replacement vehicle was arranged quickly, and I didn’t feel left in the dark at any point. It’s reassuring to have such a reliable service during a difficult time.

Very helpful staff made the process easy

Caller DD 5 was polite and informative with what happens next with the car repair .

My question was answered in professional way.

NS8,Natalie, was very professional and reassuring. She made the whole process very strait forward and answered any questions I had.

So far the service has been quick and concise. The operative (NS8)who spoke with me was clear and polite.

NL3 was very pleasant and helpful. Made the call very straightforward and easy to give info

AW6 was polite patient and dealt with it smoothly

AW6 was a joy to talk to, helpful and polite, professional and direct. A total pleasure

Very helpful and friendly staff, tried to help get everything resolved as swiftly as possible thank you username NL3

From putting in my claim when I had an accident with car - to organising it for collection and repair customer service was excellent.

Staff I spoke to were polite and explained what the process was.

DD5 took his time to clearly tell me what the next steps were and waited on the phone whilst I did them in case I required help. Was polite and very helpful.

Would certainly recommend One Call.

Extremely helpful and pleasant member of staff(DD5). Was able to answer all my questions. Only problem was it was not easy to hear him.

SO7 I rang yesterday regarding my ongoing claim which has been a bit of a nightmare for me as two claims are going through at once, one hit and run and one third party fault claim. Steve has gone out his way to get this solved as quick as possible and even rang me back today with an update. Steve is a credit to your company! Thank you very much.

Very friendly and helpful

Easy to assess what the query was and sorted

Very competent person who handled my claim and gave clear explanations on how to proceed