One Day Tests - Croydon Reviews 

117
TrustScore 5 out of 5

4.9

3 Overton's Yard, CR0 1SL Croydon, England, GB


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Rated 5 out of 5 stars

Results provided quicker than quoted - around one week instead of two. And I like that the laboratory where the tests were done is stated so there is traceabilty - better than my NHS blood test recor... See more

Company replied

Rated 5 out of 5 stars

I had a great experience having my blood test. The whole process was quick and efficient. The lady who took my blood was absolutely lovely she chatted with me throughout the appointment, making it... See more

Rated 4 out of 5 stars

A very good experience .It wasn't a great start, because I opted to have the home test, and could not get enough of a sample. However, they were very helpful about it, and I ended up going to the cli... See more

Company replied

Rated 5 out of 5 stars

Toni in the Croydon branch was excellent from start to finish. She welcomed me, explained throughly what would be done and was gentle. I would choose this branch again. I was happy with the service. C... See more


Company details

  1. Blood Testing Service

Written by the company

Accessible and affordable private blood testing clinics, home kits and phlebotomy nurse visits. Huge range of biomarkers, monitoring panels and health screenings. Same or next day results on over 300 biomarkers!


Contact info

  • 3 Overton's Yard, CR0 1SL, Croydon, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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4.9

All reviews

(117)

2,676 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy

Great company got bloods done that I needed. Charlotte who organised it and the lady who took my bloods were both lovely and efficient

April 23, 2025
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Reply from One Day Tests - Croydon

Really pleased to hear this. Thank you for spending the time to leave your feedback.

Rated 5 out of 5 stars

I am Huy Quang Nguyen

I am Huy Quang Nguyen
I recently visited the blood testing clinic and was thoroughly impressed with the service I received. The staff, including the doctor, were exceptionally friendly, professional, and made me feel at ease throughout the process.

What stood out most was the speed and efficiency — I received my results on the same afternoon, which was much faster than I expected. The entire experience was smooth, accurate, and well-organised.

I would highly recommend this clinic to my friends and anyone in need of reliable and quick blood testing services. Truly a top-notch experience.

May 2, 2025
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Reply from One Day Tests - Croydon

Thank you very much for the recommendation. Really pleasing to hear stories from customers like yourself that had such a positive experience using our service.

Rated 5 out of 5 stars

I am very scared of needles, but

I am very scared of needles, but Vivian was amazing and made me forget about that. This was the first time that i didn't feel the panic when i went to a blood test.

April 28, 2025
Unprompted review
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Reply from One Day Tests - Croydon

Thank you for providing feedback on your experience using our service and rating us 5 stars. We really appreciate it.

Rated 5 out of 5 stars

Easy booking , Quick results.

It was easy to book the appointment at a time and venue suitable for me.
I was seen promptly on arrival and the results received later that same day.

April 14, 2025
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Reply from One Day Tests - Croydon

So pleased to hear we were able to help.

Rated 5 out of 5 stars

Excellent experience

On time, very efficient and polite. Results next day. Couldn't be better

March 19, 2025
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Reply from One Day Tests - Croydon

Thank you for the 5* review. We really appreciate it.

Rated 5 out of 5 stars

Amazing clinic

The clinic was easy to book and the directions made it easy to park and find the clinic. I was welcomed in by the lovely staff and my results came back the same day.

March 25, 2025
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Reply from One Day Tests - Croydon

We are very happy to hear about the service you received from us. Thank you spending the time to leave us a review.

Rated 5 out of 5 stars

Viviane was great but pricey

I was attended by Viviane and she was amazing taking my blood. Very friendly and professional. Thank you Viviane. 5 stars for you :)
The price showed in the advertising did not tell me straight away about the final cost, which I found a bit tricky. Would check my blood more frequently if cheaper.

March 20, 2025
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Reply from One Day Tests - Croydon

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Would recommend

Professional, prompt, efficient and hygienic. Thank you

March 7, 2025
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Reply from One Day Tests - Croydon

Thank you for the 5* review. We really appreciate it.

Rated 1 out of 5 stars

FRAUD - take your money and don't provide service

FRAUD
I trusted this company with a time-critical blood test which was fully paid in advance and confirmed by email. When I arrived there (in the alleyway off a street market where the branch is), the place was closed, shutters down and all.
I immediately contacted them - too busy to answer the phone, tell you to leave a message) and email them geo tagged and time stamped pictures of the place. I even bothered to shake and "knock" on the closed dirty grafitti covered shutters to no answer.
Customer service now refuses to refund me and compensate the additional cost of having it done in another lab given I needed an answer on that day (nevermind the inconveniece and a work day wasted) saying there was a back door I missed. I asked for proof of the signage pointing to that door and they unilaterally closed my complaint and washed their hands, no care in the world. I will be pursuing legal action but feel I really need to share this as they should not be trusted with important mattters such as one's health.
Criminal company, not to be trusted at all.
UPDATE: I have submitted pictures of the closed store geo and time stamoed with no signage whatsoever to an altetnative entrance. I would gladly share them here if the option was available. Onedaytests insists as per answer below there was signage to alternative door but they can't provide any evidence. I have asked for it multiple times and received no answer at all.
This is clearly a dishonest company not to admit the failure and keep my money. I do not need this test anymore, it was time critical and I spent twice the amoynt of money again to have it done on that day with a reputable provider instead. I will report them and pursue compensation but want to prevent other people from falling into their trap

February 10, 2025
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Reply from One Day Tests - Croydon

Hi Karina, we will process a refund for you. As per your conversations with our customer services team, the clinic was open and signage pointing towards the door just to the side of the building. We offered you another appointment at no expense to you which you decided not to accept. Kind Regards.

Rated 5 out of 5 stars

Viviane deserves all the praise

Viviane deserves all the praise! She was incredibly careful, attentive, and very skilled during the blood collection, making the procedure smooth and completely comfortable. I’m giving a 5-star rating solely because of her outstanding work!

January 20, 2025
Unprompted review
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Reply from One Day Tests - Croydon

Thank you for providing feedback on your experience using our service and rating us 5 stars. We really appreciate it.

Rated 5 out of 5 stars

Viviane deserves all the praise

Viviane deserves all the praise! She was incredibly careful, attentive, and very skilled during the blood collection, making the procedure smooth and completely comfortable. I’m giving a 5-star rating solely because of her outstanding work!

January 20, 2025
Unprompted review
One Day Tests - Croydon logo

Reply from One Day Tests - Croydon

Thank you for providing feedback on your experience using our service and rating us 5 stars. We really appreciate it.

Rated 5 out of 5 stars

Thank you Viviane

Viviane was wonderful - friendly, professional, swift and put this blood test wuss at ease. Clean site, in and out in 10 minutes. Five stars.

January 2, 2025
Unprompted review
One Day Tests - Croydon logo

Reply from One Day Tests - Croydon

Thank you very much for your kind words and recommending our service. We really appreciate it.

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