Onestop Reviews 254

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the staff, frequently describing them as rude, unhelpful, and unprofessional. This negative sentiment extended to the overall service and customer service, with numerous accounts of unpleasant interactions and a lack of basic manners from employees. People often encountered issues when trying to send or collect parcels, with staff sometimes refusing service or making the process difficult. However, some people also felt that the delivery service was ambiguous, with mixed experiences reported. Similarly, opinions on the products were varied, indicating a lack of strong consensus among customers. Despite the prevalent negative feedback, a minority of reviewers did report positive experiences with certain staff members, describing them as friendly, helpful, and welcoming.

What people talk about most

Staff

Reviewers mention negative feedback about staff. Many customers report experiencing rudeness, with some staff... See more

Service

Users describe negative interactions with service. Many customers report terrible and disgusting service,... See more

Customer service

People report negative experiences with customer service, often citing staff who are untrained in conflict... See more

Delivery service

Customers had ambiguous experiences with delivery services. Some reviewers reported issues such as forgetting... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the fantastic products... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Walked a mile to drop off an Evri parcel only to be told no parcels accepted until after 2.30 pm!!!! It was 12 noon. Shop totally empty!!!! Another very angry mile walk home. Pathetic that these shops... See more

Rated 1 out of 5 stars

Horsham's shop by the main train station has one absolutely appalling female member of staff, name begins with K but I won't name fully... Consistently abhorrent service from this charmer, lettin... See more

Rated 1 out of 5 stars

Blind leading the blind. Staff could be more disinterested. Just tried to send a yodel parcel. Girl couldn't log on. Tried to get some support from her colleagues who couldn't be bothered. Just said t... See more


1.7

Bad

TrustScore 1.5 out of 5

254 reviews

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Rated 1 out of 5 stars

I normally go to drop off or pick up…

Rude / disrespectful
I normally go to drop off or pick up packages in Blackburn . Last time one of the staff with the name of Majid was disrespectful and rude even making me show my ID . This time I went to drop off a parcel and he shouted at me and told me to put the package into the parcel bag . He also gave dirties while I was leaving !

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

Out of date

Just got back from purchasing a pack of popadoms but in to one tasted stale looked at date bb may 2025 its currently 30th august i suggest they look at stock on shelves more often

August 30, 2025
Unprompted review
Rated 1 out of 5 stars

Learn some manners

The assistant in Chipping Campden on a Sunday is so rude, never says please or thank you. She needs to learn some manners, the customers pay her wages. I have had enough and not going back in there again, all my custom is going to the Co-op up the road.

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery scammers

They owe me money back. I ordered a pack of mince beef worth about £5.50 and received cheap £1.00 meatballs instead which I never ordered with my order.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

One stop ash street has massively gone…

One stop ash street has massively gone down hill since new owners have taken over. Out of date food is never checked I stupidly didn’t notice I brought meat 3 days out of date. This went straight in the bin what a con and waste of my money. I now avoid this shop and will drive out of my way not to go there. Staff are also so rude watching their phones they squeeze your food as they scan. Avoid the disappointment go elsewhere.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Greedy prices

Greedy, rip-off prices for everyday items.
Many staff lack basic communication skills, have an air of self importance and are regularly condescending towards customers.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

I can see why this man has more bad…

I can see why this man has more bad reviews than good I booked in a job with him today , told him my brother has the money there for him when he turns up then I text him to ask how his getting on then to get told he is not coming . The man’s a messa

July 26, 2025
Unprompted review
Rated 3 out of 5 stars

The products are fantastic - unfortunately the immoral music on the radio is so degraded that is an embarrassment to shop there - please consider changing the music station....

The products are fantastic and excellent value for money - the only thing that lets the One Stop Shop down is two rude members of staff - both Asian.

The other thing is the music station playing in the background - the music is SO IMMORAL - it is disgusting that retailers are allowed to play such 'filthy' - it is shocking - whatever radio station they are linked - they need to change the radio station - classical music and or chillout or jazz music - without offending lyrics is needed - you have elderly ones that shop there and small kids - why is that music station allowed to be played without impunity.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Store 456 Damson Lane Solihull

Store 456 Damson Lane Solihull, what an absolute pleasure. After a hard day's graft I decided to enter the One Stop shop for some beverages. When placing my items on the till a young lady asked if I'd like a carrier bag. Thank you how much? 30 pence, on this note I decided to ask if she had anything for free. On this she pulled out a large brown paper bag and started to load my beverages. I asked if she would be able to double bag it for me. The reply was, the same size bag won't fit into another, I showed the young lady it could be done. On this note I paid for my items as the shop alarm was blaring out and left the shop with my doubled bagged bag for free. Let it be known that all beverages made it home safe.

June 28, 2025
Unprompted review
Rated 1 out of 5 stars

Horsham's Stores Blight on Service

Horsham's shop by the main train station has one absolutely appalling female member of staff, name begins with K but I won't name fully...

Consistently abhorrent service from this charmer, letting down the whole store of otherwise really pleasant staff.

I can't believe she's still working there and I hope management eventually take action.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

unhelpful / rude service…

Incredibly unhelpful / rude service from the guy at Onestop Buckden today at 16:40 on the 19th of June. The Royal Mail collection guy was a witness to this. He was there with me and saw what happened.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I have been using this shop for years…

I have been using this shop for years now in Barlaston.
Very helpful and friendly staff that are always happy help if need them. Great selection of goods on offer at a fair price. Couldn’t praise it more. Keep doing what you are doing!😊

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would! I put a complaint into the he’s office about a member of staff and today I was told I’m banned from the shop for harassment when all I did was complain! That’s allowed! I will be taking this further.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

I have no words

Went into One Stop in Hook. Never have I been ever been treated so badly. Woman was rude - was stacking shelves when I asked if anyone was serving - she snapped I will come in a minute! She begrudgingly processed my parcel. No hello, please or thank you - Just plain rude. This should be called No Stop not One Stop !! A lesson in basic manners required and needs booking on to a Customer Service Training Course

May 7, 2025
Unprompted review

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