Onestop Reviews 255

Went to the onestop in Bristol city centre and the staff were so nice. Reasonable prices and the shop was clean

We visited the Collingwood Crescent (Guildford) store to send a package, there was a lady already waiting when we arrived, and it took a few minutes for the staff member to appear. At that moment the postman walked in and the attendant said I have to deal with him first. No apology for keeping us waiting - at this time another customer joined the queue behind us. He continued to pass parcel after pacel to the postman. It was obvious that we were all frustrated, but he had no interest. In the end I stepped forwad and asked him how long this was going to take and he was immediately argumentative, arrogant and defensive and would not answer my question. I then pushed him to answer, asking would it take half an hour and I admit that I now was not pleasant. He was just arrogant and refused to answer just saying that he could not delay the post man. I continued to repeat my simple question - how long approximately? Nothing but deflection and arrogance. The lady in front walked out, and ultimately so did we. This goon was rude, unhelpful and unsuitable as a customer facing operative. I wish I could give 0 stars.

OneStop Brynmarw! Would give 0 stars if possible.

Was over charged and when i confronted the staff member (middle aged woman with bobbed hair) was given verbal abuse and was told there's nothing she could do now its to late! I then went and got the price from the shelf to show the horrid lady, who's only response was that "it's tough and she's not doing nothing".

All in all a truly terrible experience of extreamly poor customer service.

Avoid at all costs!

If I could give zero stars that would be a start, my local store absolute ignorance, no customer care, just take money n force you out...bang out of order.

Yet again OneStop Oulton Broad make the same mistake. Pepsi Max instead of Regular Pepsi. They don't seem to learn to check orders before they are despatched.

Went to pick up an evri parcel as sent it to the shop because of the late opening hours only to be told can't pick it up after 1pm.
Girls sat behind the counter were slagging off the company and the manager to customers. One customer tried to make light of their comments but were told it was the worst place ever and they didn't understand how bad it was. The customer looked really embarrassed. Use the store regularly and the post office team are great but the shop colleagues are generally rude and unhelpful.

one stop gospel lane acocks green birningham
staff are very nasty to customer dont use the post office their no more due to them saying that i had the wrong post code on my parcel when i didnt and then telling my mum that i was kick out of the shop/banded wasnt even my fault
this is why i doing this review to tell people to advoid this shop and that the couple should get fired

Terrible customer service. No cash available. Machine down. Service representatives didn't understand English. Disgraceful.

Local one stop Church Lane West Bromwich.
What happened to customer service ?
Till staff too busy talking to other staff and when waiting to be served it would be an 'excellent' idea for staff to be aware of who is waiting to pay and NOT SERVE queue jumpers , RUBBISH STAFF

One Stop
One Stop
Hello Lance.

I am sorry to hear about this. Our One Stop stores will always try and do their best to give our customers products for the best prices.

I would like to confirm we do not price match with Ald. Tesco will price match products with Aldi. One Stop have their own set prices for products.

Thank you,

James - Customer Care.
Today at 7:58 PM
7:58 PM
You sent
hi james by stealing 100gms of mushrooms for the same price as 400gms onestop sold not long ago,and still charging £1.20 per punnet. One Stop have their own set prices for products rip off prices

Highly disappointed in your porthcawl branch this evening

After handling all of our food and drinks to scan them the cashier informs another customer who asked her why she was wearing a mask that she has covid

I was too shocked and dismayed to say anything. I came home and promptly scrubbed every item and threw the ice creams away because I couldn’t eat it straight away because I couldn’t wash it and it had melted by the time I got home

She literally touched every single item in our basket and every other customer in the store

Absolutely unbelievable and shocking that
1) she was in work in a busy location
2) she was on the checkout touching people’s goods and giving them change etc

Asked for a lid for a Costa coffee from their machine to be told they don't have any.
Stated there's no point in me having the drink then as I can't use it in my car.
Got told it was a waste and that I shouldn't be drinking it in my car.
Refused to pay, left it there and left.
Ret@rded staff member with no idea but I eagerly await him hitting the headlines by telling all the drive through coffee establishments in the country that they shouldn't be selling drivers drinks...oh and the car manufacturers that they shouldn't be fitting cup holders in cars!!

My daughter went into the Sarisbury green store and an employee called Wendy said to a 13 year old, she looked suspicious and a shop lifter. My daughter was nervous as she was buying some fabric conditioner while I waiting outside with our dog. She was gaining her confidence to buy the product and took a picture to come and show me so she didn’t buy the wrong one….however this employee decided to say these nasty things to a child!

Rubbish there ordering delivery service they cancelled order 😡

Your Olney store is becoming embarrassing. Not content with overcharging customers because the prices in store never match with the till so you constantly get overcharged the staff now lock the door in your face during opening hours so they can mop the store so they can leave earlier.

I went to the store at 21:30 tonight only for the lad behind the till to lock the door in my face and tell me to wait 10 minutes whilst he mopped the floors.

Surely this should’ve done when the shop is shut at 10pm. It’s my closest shop but I will walk further to Sainsbury’s or the co-op in future.

Being a disabled person I was disgusted seeing the young male on the checkout counter nearly crying and laughing at me, I asked him what was so funny, and his answer was how do you know I was laughing at you, this team member wants some customer service training. or removed from your team, before another person might take him to a higher level, on how to respect people with a disability, This took place on Friday afternoon 7/8/23 at your Sale Moor branch Northerden Road.82-year-old pensioner

I had worst expirience ever in parcel shop.Come to this shop drop of my parcels for Yodel collection.
I stay in queue for while and when come up to my space lovely rude lady around 75 year old shaut as I have to wait untill all customers pay for shopping.I said I'm business customer so where is problem. This rude lady said as Yodel service is free and other customer pay witch is rediculus. For me she have mental problem related with age like menopausa or something.
I just suggest calm down , take some medication and stay in home because because you should be professional to all customer.
Never come back to this shop until this weirdo leave .
End the day she make my day .Love it

I have just left the one on Woodhouse road. I never knew people could tell so many lies. Both managers were lazy. They spend most of their time out back vaping with staff. I was working on my own most of the time. Staff taking drugs. Language is disgusting. Breakfast at back of tills while serving customers. Blocked fire exits. Rats. Lazy staff. Ended up complaining to HR and again lied to and excuses. Check out of date food in chillers before buying.

Customer service in the Llandudno West Shore shop is nearly non existent. Employees give little service and dont appear to like interaction with customers.

I went to One Stop Anlaby today to shop as usual .while I was there I ask to speak to the manager.about a Pay Pont problems.as I was charged twice for the same electric .all I wanted to know was what is the process for a refund .and all of a sudden the shop assistant that served me started shouting at me from behind the counter .I asked her to stop .as I just wanted to speak to the manager.but she was relentless hurling abuse at me .why I do not know as I was not blaming anyone for anything just asking for information so then I ask the manager if this is the was he trained his staff and he replied she has been here longer than me then told me to just leave .because the assistant simply would not stop shouting at me .I can not understand why any retail outlet would allow any staff to treat a paying customer in this way .maybe a trading issue .or some people are not cut out for dealing with the public .either way I hope no one else has to go through.that kind of torrid abuse.in front of the manager.of the shop and other customers