Online Lubricants Reviews 

71
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Three stooges decide to cause a passerby alarm fear and distress. Telling him what he can or can not do while walking in public, Disturbing his peace. Orange hi vis man starts swearing in public,... See more

Rated 5 out of 5 stars

Very high customer service. In all the years we have been buying coolant we have never had the service like Online has given us. If you have questions about products or you require assistance in... See more

Company replied

Rated 5 out of 5 stars

We use online for all our oil and lubricant needs. I simply message our rep for any oils where I am looking for a manufacture equivalent and they quote me almost immediately. They’re very competitive... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used On Line lubricants as last year our regular supplier after 25 years refused to take the oil pipe through our house. It’s a shame we had to pay 1/2 as much again bu... See more

Company details

  1. Fuel Supplier
  2. Diesel Fuel Supplier
  3. Heating Oil Supplier
  4. Oil Wholesaler

About Online Lubricants

Written by the company

Established in 1994, Online Lubricants has become one of the leading suppliers of fuels and lubricants in the UK, with 4 depots located in London, Essex and Norfolk. We believe in challenging the industry standards when it comes to express delivery, offering an extensive product range and providing outstanding customer service.

We specialise in 24-hour emergency deliveries and technical support to ensure your business keeps moving. We are recognised as a Key TotalEnergies Lubricant Distributor, a Petro-Canada Lubricants World Class Distributor and an Authorised Linelube Distributor.

Whether you’d like us to supply your business or if you just need some free technical advice, we are here for you. Give our friendly and helpful team a call today or visit our website for more information.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.5

All reviews

(71)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Have used Online Lubricants for a number of years now, always good service.
Very helpful staff and can pull things out the bag even with last minute urgent orders.

September 12, 2022
Unprompted review
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Reply from Online Lubricants

Thank you for your review, we appreciate you supporting our business!

Rated 5 out of 5 stars

Super easy account setup and excellent…

Super easy account setup and excellent prices. The first order went smooth more than expected. Just got it delivered as promised. Outstanding customer service from Lewis! Thank a lot, will come back

August 15, 2022
Unprompted review
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Reply from Online Lubricants

Thanks for the review, We are glad to hear you were well looked after by a member of our team!

Rated 5 out of 5 stars

Good Curtious service from Ali Hussain…

Good Curtious service from Ali Hussain and fast delivery of items ordered from the company

July 13, 2022
Unprompted review
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Reply from Online Lubricants

We are glad to hear you were well looked after by a member of our team, thank you for the review!

Rated 5 out of 5 stars

Easy to deal with. Good company.

We use online for all our oil and lubricant needs. I simply message our rep for any oils where I am looking for a manufacture equivalent and they quote me almost immediately. They’re very competitive on price and great for delivery. The only issue I found is when it comes to returning an Ad-blue IBC. However 1 phone call to my local depot and they send a lorry out to pick it up so we can get our deposit back.

July 4, 2022
Unprompted review
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Reply from Online Lubricants

thanks for your review Tom, we are glad that you are happy with the service you receive from our team!

Rated 5 out of 5 stars

First order with Online Lubricants

First order with Online Lubricants
Delivered when they said they would and great communication from the sales team .

June 14, 2022
Unprompted review
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Reply from Online Lubricants

Thanks for your review tom, and for ordering with us rob

Rated 1 out of 5 stars

Three stooges decide to cause a…

Three stooges decide to cause a passerby alarm fear and distress. Telling him what he can or can not do while walking in public, Disturbing his peace. Orange hi vis man starts swearing in public, causing a breach of the peace. Orange hi vis man uses personal phone to take pictures breaching gdpr regs.
Unwanted contact is criminal harassment.
Preventing a person from doing a legal activity is a crime.
The taking of photographs from a public stand point is not a crime.
Online lubricants need to control its employees.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Very high customer service.

Very high customer service.

In all the years we have been buying coolant we have never had the service like Online has given us. If you have questions about products or you require assistance in the products you have then Online's staff go the extra mile to make sure the products they provide are right for your application.

We need more UK suppliers operating like this and for that reason we truely value the service provided.

December 15, 2021
Unprompted review
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Reply from Online Lubricants

thank you so much for your kind review, and for ordering with us we are glad to hear that you were pleased with our service!

Rated 5 out of 5 stars

SERVICE AT IT'S BEST!

The service is always fast and efficient; just what the customer wants! Deliveries, without fail, always on time. Staff are always friendly and professional. Prices are competitive.

December 1, 2021
Unprompted review
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Reply from Online Lubricants

thank you so much for your kind review, and for ordering with us we are glad to hear that you were pleased with the service from our team!

Rated 5 out of 5 stars

Online lubricants is a very good who we have been trading for many years

Online lubricants is a very good business to do business with they are honest and reliable very good on the phone and treat you with respect we would recommend to anyone who wants to deal with Online lubricants.

December 1, 2021
Unprompted review
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Reply from Online Lubricants

Thank you for taking the time to review us. We're so happy to hear you had a fantastic service with us

Rated 5 out of 5 stars

Top supplier.

over 35 years - we have found Online to be the most reliable , responsive and helpful supplier we have ever used who supply the fluids we are required to provide - usually at very short notice and in large quantities . The huge stock they hold in house enable them to deliver - in the shortest of time - at the best prices .

November 30, 2021
Unprompted review
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Reply from Online Lubricants

Thank you for taking the time to review us and for staying with us over the years. We're so happy to hear you had a fantastic service with us.

Rated 1 out of 5 stars

Terrible company ordered through amazon…

Terrible company ordered through amazon dint receive my order and refused to refund or send item.

October 28, 2021
Unprompted review
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Reply from Online Lubricants

Hi Chris, we are very sorry to hear about your experience. The tracking details from your order state it was delivered on Tuesday 12th October 2021 at 16:19 by our courier DHL, and was accepted at the delivery point by ‘Chris’. We have contacted DHL direct to double check this and they have confirmed it has been delivered. Had your order been left with a neighbour or specific location, a photo and detailed notes would be on the tracking information. We have also spoken to Amazon and was told your refund request was denied due to the tracking information stating your order had been successfully delivered.

Rated 5 out of 5 stars

Amazing Service

Lewis has been amazing and made sure our delivery was prompt and efficient. amazing service thank you lewis.

October 7, 2021
Unprompted review
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Reply from Online Lubricants

Thanks for the great review James. We are glad to hear you were well looked after by a member of our team!

Rated 1 out of 5 stars

Awful service from company

Awful. Had a collection in JUNE 2021 and still awaiting legal waste paperwork. Phone calls with Amarjit state he is still waiting for the paperwork to come into Online Lubricants, multiple emails and he has now stopped replying. No response from anyone. Awful service. Will not use again - BEWARE!

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service from Lewis and always…

Amazing service from Lewis and always quick delivery. Would highly recommend.

August 20, 2021
Unprompted review
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Reply from Online Lubricants

Thank you for your review! We are glad to hear you had a good experience with us.

Rated 5 out of 5 stars

Excellent Customer Service

Spoke with Ben and couldn’t be happier with the service. Well knowledgable and extremely helpful, will definitely return

December 17, 2020
Unprompted review
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Reply from Online Lubricants

Appreciate the review Sam, Thank you for your business!

Rated 5 out of 5 stars

Fantastic service

Received our first delivery this week, and couldn’t be happier with the service I received. Driver rung to say he was on his way, showed up on time with a warm smile. I asked him a few questions about the oil etc and he was very knowledgeable and passionate about his job. A credit to this company

December 17, 2020
Unprompted review
Online Lubricants logo

Reply from Online Lubricants

Thank you for taking the time to review us Chloe. We're so happy to hear you had a fantastic service with us. Ken is the driver who delivered to you, we'll be sure to pass on this positive feedback.

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