I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more
Company replied
Such a straightforward process from start to finish. I had a quick question before submitting, and Victor got back to me right away to clear it up. Excellent service that saves so much time. Highly re... See more
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gabriela dealt with my questions and…
Gabriela dealt with my questions and concerns on several occasions. A massive thank you for her patience we got a positive result eventually.
May 19, 2026
Unprompted review
Reply from OnlineFilings™
Hi there,
Thank you for taking the time to leave this, it really means a lot.
We will make sure Gabriela sees your kind words. She’ll be very pleased to hear this, and we’re glad we could help you reach a positive result.
If you ever need a hand again, we’re always here to help.
- The Online Filings team
Reply from OnlineFilings™
Hi Peter,
Thanks for the great review. We’re really pleased to hear you found the form easy to complete. That’s exactly what we aim for, as we know most people just want to get things sorted quickly and without hassle.
If you ever need our help again in the future, we’ll be happy to assist.
- The Online Filings team.
WHAT A SCAM
WHAT A SCAM! They don’t answer the phone no matter what number you press. They take your money first and then DO NOTHING
May 8, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience.
At this stage, we’ve been unable to locate your case based on the information provided in your review. We’ve reached out to you via Trustpilot asking for a few more details so we can look into this properly.
We take all feedback seriously and want to make sure we review this thoroughly once we have the necessary information.
We look forward to hearing from you.
- The Online Filings team.
Pretty easy, except for reminders.
I kept getting emails to remind me to complete the form, yet I wasn't allowed to complete until.14 May so that was annoying to remind me something I couldn't action.
May 14, 2026
Unprompted review
Reply from OnlineFilings™
Hi Ella,
Thanks for taking the time to leave a review. We appreciate the reminder emails became a little frustrating in this case. They’re automated and designed to help customers pick things back up quickly if they’ve had to leave the process part way through, although we can see how the timing here wasn’t ideal.
We’re really pleased to hear you found the process straightforward overall, and if you ever need a hand again in the future, we’ll be more than happy to help.
- The Online Filings team.
I have to admit that I was getting very…
I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was until I was linked to a specific person who guided me carefully and accurately through what was needed and suddenly everything dropped perfectly into place. It is a cumbersome process to follow but worth the money for the help eventually given
May 14, 2026
Unprompted review
Reply from OnlineFilings™
Hi Mike,
Thank you for your feedback. We appreciate that reminder emails can sometimes feel repetitive; however, they are sent automatically to help customers keep track of incomplete applications and provide a quick link to continue the process at any time.
We’re very pleased to hear that we were able to assist you smoothly, and we will be sure to pass your comments on to the team member involved.
- The Online Filings team.
Hello Friends,
Hello Friends,
ONLINE FILLINGS LIMITED, don't forget the name of this company, but let me say this from the beginning: stay away from this company and never do business with them because they are operating a system that can victimize you by using the name HMRC.
About 10 days ago, I came across them on Google for VAT Registration. Seeing HMRC, I thought it was reliable and started filling out the form, but first, the payment system appeared (£70.80) and I paid, and there was no warning about a refund. While I was continuing to fill out the form, a problem occurred and I couldn't continue. The next day, because I didn't feel comfortable working with this company, I requested a refund. Since it was the weekend, they responded on Monday and asked me to fill out a form because I requested a refund. I filled it out and explained that I had changed my mind, and a few days later, SOPHIE An employee named [Name of employee] emailed me and stated that a full refund was not possible, but as a gesture of goodwill, they could only refund half of the amount. They refunded £35.40 to my bank account. All these communications were conducted via automated messages and emails. I am writing this again: stay away from this ONLINE FILLINGS LIMITED company and don't waste your money.
Sincerely,
Halit Ozdemir
You can tell just from their response how professionally scammed this company is; stay away from this company, Online Fillings Limited
May 8, 2026
Unprompted review
Reply from OnlineFilings™
Hi Halit,
Thanks for your feedback. We’re sorry to hear you feel this way and would like to clarify a few points.
Online Filings is a private service provider and this is shown on our website, we provide tools and support to help customers complete registrations, but the official submission process is still carried out with the relevant government body.
In this case, your VAT registration order was started but not completed. As explained during the process, once work has begun on preparing and processing an order, a refund may not always be available in full. This is set out in our terms, and is standard for services where administrative work has already been carried out.
That said, as a gesture of goodwill, a partial refund was issued.
We’re sorry the experience did not meet your expectations. If you ever choose to use our services again, we’ll be happy to support you through the process from start to finish.
We wish you all the best.
- The Online Filings team.
Reply from OnlineFilings™
Hi Philomina,
Thank you for your comments! Glad to hear the website was easy to use and everything felt clear. That’s exactly what we aim for, so it’s great to know it’s working as it should.
We really appreciate you taking the time to leave a review. If you ever need us again, just give us a shout and we’ll be happy to help.
- The Online Filings team
online filing
Having completed my filing on the 13/04/26 I received a letter from companies house saying it was filed late and that I could be fined, so don't know what happened there. I then used online filings again to change the address and it went through no problem
May 11, 2026
Unprompted review
Reply from OnlineFilings™
Hi Andrew,
Thanks for your feedback. We’re glad the address change went through smoothly for you!
We appreciate you using Online Filings again.
- The Online Filings team.
Reply from OnlineFilings™
Hi there,
It’s great to hear the process felt straightforward from start to finish. We put a lot of focus into making the platform as accessible and easy to use as possible, so it’s especially nice to know the ID verification went through smoothly as well.
Really appreciate you taking the time to share your experience, and we’ll be here if you ever need a hand again in the future.
- The Online Filings team.
Reply from OnlineFilings™
Hi Monika,
Thank you for your feedback, we really appreciate it.
Really happy to hear you had a smooth experience. We will be here to assist next time you need.
Thanks again and take care!
- The Online Filings team.
Urgent call for help on my company …
I requested for help and the help was provided instantly in less than 15minutes. I felt so amazed. Also advice on what to do to stay safe was also provided. 👌
May 14, 2026
Unprompted review
Reply from OnlineFilings™
Hi Ednah,
Thank you so much for your kind feedback!
We’re really glad we could assist you quickly when you needed it.
It’s great to hear that the guidance provided was helpful and gave you clarity. If you ever need anything else, we’re always here to help.
- The Online Filings team.
Very professional and friendly 👍
May 12, 2026
Unprompted review
Reply from OnlineFilings™
Hi Adam,
Thanks for the great review.
Professional and friendly is exactly what we aim for, so it’s lovely to hear that came across during your experience with us. We’ll make sure your comments are shared with the team.
- The Online Filings team.
It was quite interesting one with the online filling
It was quite interesting one getting some information you might need for the filling to complete it. I would have prefer if I had all the information I needed for the filling to be able to speed up the process. There could have been a link you could click on to get access to any information you needed for the filling.
May 10, 2026
Unprompted review
Reply from OnlineFilings™
Hi Robert,
Thanks for the feedback and for taking the time to leave a review.
We appreciate your comments here. Our landing pages and FAQs on our website do aim to show what information may be needed before checkout, but we understand there’s always room to improve the experience and make things clearer along the way.
We’ll make sure your comments are passed on to the team, and we’ll be here to help if you need us again in future.
Thanks again for choosing Online Filings.
Absolute con and impossible to speak…
Absolute con and impossible to speak to. Do not go with them !
May 11, 2026
Unprompted review
Reply from OnlineFilings™
Hi Gordon,
We’re sorry to hear you feel this way.
Having reviewed your order, it appears the filing could not be completed at this stage because the company authentication code was not entered. As part of the process, you selected the option within our form to request the code by post, which is a standard Companies House security requirement before filings can be submitted.
The authentication code can take up to 10 working days to arrive at your registered office. The code is issued and sent exclusively by Companies House via post, and the delivery timeframe is unfortunately beyond Online Filings’ control.
Our team responded to your email asking how we could assist further, but we have not yet received a reply.
Online Filings is a private filing service provider, and we do aim to make the filing process simpler by guiding customers through the required steps and checks.
We do appreciate your feedback and If you still require assistance, our team remains happy to help.
- The Online Filings team.
Very quick and easy to use
May 5, 2026
Unprompted review
Reply from OnlineFilings™
Hi Alex,
Thanks for your feedback, really glad to hear you were happy with the service.
We appreciate you choosing Online Filings.
– The Online Filings team
I have use Online fillings a few times…
I have use Online fillings a few times for different services and they have always been prompt, reasonable price and they do everything you need in regards to Ltd company with no hassle . They are also recognised by HMRC & Companies house so there a trust worthy company. For all the hassle of doing it your self and getting it wrong, companies like OF are definitely worth the cost.
April 22, 2026
Unprompted review
Reply from OnlineFilings™
Thanks for the continued trust in us, Will. Really appreciate you coming back for our services.
Great to hear things have consistently felt prompt and hassle free, and that our support has made things easier for you. That’s exactly what we aim for.
We’ll pass your kind words on to the rest of the team. Always here when you need us again.
Thank you for your support is 5 star…
Thank you for your support is 5 star and more . Very prompt . I was worried about the negative feedback on the site but mine is delightfully
May 7, 2026
Unprompted review
Reply from OnlineFilings™
Thanks so much for the nice review. Really glad we could help and that everything felt prompt and smooth for you.
We also really appreciate your honesty about the concern beforehand, so it’s especially nice to hear your own experience turned out to be a positive one. That means a lot to the team.
Thanks again for choosing Online Filings, and we’ll be here whenever you need us next.
- The Online Filings team
Please don't use this company
Please don't use this company. A big scam 3rd party though they pretend to be a government body. You won't be refunded if you mistake used any services. Always use gov.uk website. Emailed to customer service many times, but the lady keeps replying the same. Poor customer service.
May 7, 2026
Unprompted review
Reply from OnlineFilings™
Hi Mumtahin,
We are sorry to hear that this was your impression of our service.
To clarify, Online Filings is a private filing service provider and we do not claim to be a government body. Our website, pricing and checkout clearly state that we are an independent service and not affiliated with GOV.UK or Companies House. Filing directly with GOV.UK is always an option, and many customers choose our service to save time and receive assistance throughout the process.
Looking at your case, the dissolution filing was not completed because the authentication code entered during the authorisation step was incorrect. You were given the option to have the authentication code securely sent to your registered office address and then return to continue the filing once received, however you decided not to proceed further.
We appreciate your feedback regarding customer service. Our team replied based on the information available and the Companies House requirements needed to complete the filing.
We wish you the best with your business and remain happy to assist should you decide to use our service again in the future.
- The Online Filings team.
Profoundly Complicated
Having gained a Personal Code by identification at post office, then completing the input for the Company with acceptance of submission for the Confirmation Statement without use of the Personal Code followed by duplicate identification again needing use of a smart phone was profoundly complicated.
May 4, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that the process felt more complicated than expected.
As Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering compliance, we are required to verify the identity of all directors and users before any filing can be submitted through our platform. This is a mandatory requirement and is in place to ensure that all filings are properly authorised and compliant with UK regulations.
We understand that this process can sometimes be unfamiliar, and our Customer Experience team is always available to assist and guide users through each step where needed.
We would be happy to assist you again should you choose to file with us in the future.
- The Online Filings team
Opportunists
Opportunists. Sent me an email with the title "Your Confirmation Statement is due soon". When I opened the email, it was scaremongering that I had a legal obligation to submit a confirmation statement and not doing so could result in penalties, but it was for a company I have no association with, that isn't local to me, and that I have never even heard of. No mention in the email that they're not actual the official government website so this definitely falls under the 'scam' category for me.
May 6, 2026
Unprompted review
Reply from OnlineFilings™
Hi Paul,
Thank you for your review. We’re sorry to hear you’ve had a poor experience.
We’ve tried to match your comments with a case on our system, but we need a bit more detail in order to do so. We’ve sent you a message privately on Trustpilot asking for this information so we can locate your file and check what happened.
Once we hear back from you, we’ll take a closer look and come back to you directly.
– The Online Filings team
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