I have to admit that I was getting very frustrated with the continuing emails advising me I hadn't completed the forms. I knew I hadn't but was totally unclear about how to resolve the issue. That was... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was pretty simple, from just scanning the QR code and following the instructions. I would have given a 5 but the photo ID verification step was quite annoying as the camera access button in... See more
Company replied
Such a straightforward process from start to finish. I had a quick question before submitting, and Victor got back to me right away to clear it up. Excellent service that saves so much time. Highly re... See more
Company replied
Company details
Written by the company
Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
Contact info
Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, United Kingdom
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
4.1
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has alternative ways to get the…
It has alternative ways to get the fillings done.
May 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Roslyn,
Thank you for taking the time to leave a review. We’re glad you found the different options within the service useful for completing your filing.
We appreciate your feedback and wish you all the best with your business going forward.
- The Online Filings team
It was easy and user friendly.
May 2, 2026
Unprompted review
Reply from OnlineFilings™
Thank you for your feedback. Happy to hear you found it easy and user friendly. That’s exactly what we aim for.
We’ll be here next time you need to file.
- The Online Filings team
Good support from customer service staff
Easy once I had the correct codes. Support from the staff via email was prompt and exact. I promise I will do better next year.
April 28, 2026
Unprompted review
Reply from OnlineFilings™
Hi Geoffrey,
Thanks for the review, really glad to hear things became easy and that our team was helpful and to the point.
And no pressure on next year, we’ll be here if you need us again. Hopefully it all feels even more straightforward next time around.
- The Online Filings team.
It straight forward once you log in…
It straight forward once you log in with proper details. I can’t wait for next year for the next filing period .
May 4, 2026
Unprompted review
Reply from OnlineFilings™
Hi Japhet,
Really glad to hear you found it straightforward and easy to follow.
Thank you for the review and we’ll look forward to helping you again when next year’s filing comes around.
- The Online Filings team.
Opportunist website trying to make a fast buck
I was initially sucked in by an email from this company and thought it was the official reminder from Companies House. I went through some sort of ''verification' process - obviously bogus but which means they have now obtained my mobile no. by deception. It was only when I saw that they wanted £49 to change the details of a director [which should be completely free] that I realised that they were piggy-backing off the CH system. These type of companies should make it clear from the outset they are not the genuine government website and be fined for impersonation if they don't state this upfront.
May 3, 2026
Unprompted review
Reply from OnlineFilings™
Hi Mrs. Moorse,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns.
Online Filings is a private service provider and is not affiliated with Companies House or GOV.UK. This is stated on our website and within the service, and customers are always able to file directly with Companies House if they prefer.
We also want to reassure you that when you contacted us requesting removal, your email address was promptly taken off our mailing list and you were informed of this.
We appreciate you sharing your thoughts and wish you all the best going forward.
- The Online Filings team
This company are sending unsolicited…
This company are sending unsolicited mail, scaring people into thinking that company documents are overdue.
They are wrong and need to check their information.
It is a low blow gathering business in this fashion.
May 2, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. Unfortunately, we’ve been unable to identify your case based on the information included in your review.
We have contacted you through Trustpilot to request further details so we can investigate this for you.
We value all feedback and will look into this matter as soon as we receive your response.
- The Online Filings team.
This is epic service as online is not…
This is epic service as online is not always easy with companies house infact the NEXT button didnt work so I was stressed and Googled this company checked their rep and theyre epic for such a small fee for doing the hardworking for me I spent 2 hrs trying to do the d03 myself and faield everytime was less that 90 quid all in and best money ive spent as I already sent in paperwork to close my company as was dormant and they misplaced the doc so mega thank you guys and girls
April 23, 2026
Unprompted review
Reply from OnlineFilings™
Thanks for taking the time to write this, Rob, really appreciate it.
Really glad we could step in and make things easier for you after you’d already spent so much time trying to get it sorted. It means a lot to hear that it felt worth it and took the pressure off.
We’ll make sure your lovely words are passed on to the whole team. Really nice to read, and we’re pleased we could help get everything over the line for you.
- The Online Filings team.
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. At present, we haven’t been able to locate your case using the details provided in your review.
We’ve sent you a message via Trustpilot requesting some additional information so we can investigate further.
We appreciate all feedback and will review this as soon as we receive the necessary details.
- The Online Filings team.
Reply from OnlineFilings™
Hi Melanie,
Thanks for your feedback! Really pleased to hear you were happy with the service. Thank you for choosing Online Filings.
- The Online Filings team
No communication or refund
I have waited 3 weeks to file my Companies house paper work, all they did was take my money and now my companies house documents are over due which means I pay a fine. I have tried calling and emailing and I've got NO RESPONSE. I can't even get a refund as no one is communicating with me.
May 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Rashid,
We are sorry to hear about your concerns.
In this case, your request for the Companies House authentication code was made via the platform, and this was processed accordingly. The authentication code is a mandatory requirement set by Companies House, and filings cannot proceed without it. It is used to ensure that only authorised filings can be submitted and to protect companies from unauthorised changes. This is stated in our “How It Works” and FAQ sections, ensuring customers are informed before placing an order.
The authentication code can take up to 10 working days to arrive at your registered office. The code is issued and sent exclusively by Companies House via post, and the delivery timeframe is unfortunately beyond Online Filings’ control.
When you later contacted us, we responded within one day and provided the authentication code along with clear instructions on how to complete your submission.
Following this, the Confirmation Statement was successfully filed and you received an email confirmation confirming this.
We appreciate that deadlines can feel stressful, and once the correct steps were completed, the filing was submitted successfully.
We are sorry you are dissatisfied and take all concerns seriously. We look forward to helping you again should you need our service in the future.
– The Online Filings team.
I didn’t mean to put five stars
I didn’t mean to put five stars! It’s all been rather a nightmare to be honest. It was fine for me but the other directors all had difficulty and one has only just achieved it meaning I have had to complete an overdue statement! I have probably spent about six weeks trying to help them. Companies house staff have been fab in their communication with the directors. I’m now concerned that we will be fined because of this!
March 18, 2026
Unprompted review
Reply from OnlineFilings™
Hi Helen,
We’re sorry to hear about the difficulties experienced during the process.
As an Authorised Corporate Service Provider (ACSP), all directors were required to complete identity verification before a filing could be submitted. Our system sent direct email invitations to each director with step-by-step instructions, along with guidance on how to obtain a personal code where needed. Our Customer Experience team was available throughout and assisted with the process.
We appreciate that coordinating multiple directors can take time, and we understand your concern regarding deadlines. Once all verifications were completed, the filing was submitted promptly.
Thank you for your feedback, we will certainly take this on board. We wish you all the best with your business going forward and would be happy to assist you again should you choose to use our service in the future.
- The Online Filings team.
Be careful
This isn't the government writing to you, it's a company that wants to take a fee to file your paperwork with company's house.
You can bypass this company and file directly with company house for about half the price!
If you're filing your confirmation statement for your company, it's literally clicking on checkboxes, and only takes a few minutes. Not worth paying a 3rd party company £39 for.
April 29, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
We’re sorry to hear about your experience. Based on the details provided in your review, we’ve not been able to locate your case at this time.
We’ve reached out to you via Trustpilot to request some additional information so we can look into this further.
We take all feedback seriously and will carefully review the matter as soon as we receive the requested details.
- The Online Filings team.
Couldn’t have been made easier…
Couldn’t have been made easier especially with the input from Victor
April 24, 2026
Unprompted review
Reply from OnlineFilings™
Hi James,
Thanks for the great review. Really glad to hear you found everything so easy, especially with Victor’s help, we’ll make sure he sees your lovely words.
If you need us again in the future, we’ll be here and happy to help.
- The Online Filings team.
My experience with online filing was…
My experience with online filing was positive. I had no issues to deal with
April 1, 2026
Unprompted review
Reply from OnlineFilings™
Hi Kwasi,
Thanks for taking the time to leave a review. Glad to hear everything went smoothly for you and that there were no issues along the way.
That’s exactly the kind of experience we aim for, simple and straightforward from start to finish. Thanks again for choosing Online Filings.
- The Online Filings team
Terrible
Terrible. Links don’t work, emails go to junk, multiple verifications.
April 26, 2026
Unprompted review
Reply from OnlineFilings™
Hi John,
Thank you for your feedback. We are sorry to hear about your experience.
We have not been able to identify your case from the details included in your review, so we have contacted you via Trustpilot asking for a bit more information.
Once received, we will be able to investigate and respond appropriately.
- The Online Filings team.
As always
As always
Amazing service
Fast
Accurate and great value
Just removes the anxiety
Thx again
April 24, 2026
Unprompted review
Reply from OnlineFilings™
Hi,
Thank you, really appreciate you taking the time to leave this.
Lovely words to read, and we’re really glad the service felt fast, accurate and good value for you. Even better to hear it helped take the anxiety out of the process, that’s exactly what we want it to do.
We’ll pass your thanks on to the team. Thanks again for choosing Online Filings.
- Online Filings
Absolute scam of a “company”.
Absolute scam of a “company”.
They use email skimming tactics and public information on your business to trick you. Accidentally clicked through to them as they where using the same reminder system as companies house via my emails and they look very similar, I believed briefly that it was a new way the government where doing things, unfortunately by the time I noticed the site wasn’t related to companies house it was to late, I had paid the £80 odd pounds for the service, needless to say I stopped the process immediately upon realising. I have since complained and they have only sent the £50 companies house fee back, quite rightly so as they didn’t process anything, however, they did not return the other portion of the money despite not doing a thing, total scam as you can file on companies house yourself far easier and cheaper I may add, which is what I did after realising my error.
DO NOT USE THIS COMPANY!!!!!
I want the rest of my money back!
April 22, 2026
Unprompted review
Reply from OnlineFilings™
Hi Christopher,
Thank you for taking the time to leave a review. We are sorry to hear that you were dissatisfied with your experience.
We would like to clarify that Online Filings is a private service provider and is not affiliated with Companies House or GOV.UK. This is stated throughout our website and customers are always free to file directly with Companies House if they prefer.
In this case, your application was not completed as the required Companies House authentication code was not entered. This step is explained within our FAQs and during the filing process, as it is required in order for us to proceed with the submission on your behalf.
There was also an option within the platform to request that the authentication code be sent; however, this option was not selected during the process.
Following your request, the Companies House fee was promptly refunded as the filing was not submitted. The remaining charge relates to the administrative setup and handling of the application up to the point it was cancelled, prior to completion of the required authentication step.
We appreciate that there are different ways to complete a filing, and we are sorry to hear that our service was not the right fit for you. We do, however, value all feedback and wish you the very best with your business going forward.
- The Online Filings team.
Complex, unclear platform - could not submit forms
I really wanted to like this service, especially because they had such a high trust pilot score. But their website kept breaking, buttons didn’t work, and online chat didn’t work. I was left for a few days without any support - until I realised I could complete an online confirmation directly via the companies house website. I’m not sure why they would charge £33 additional fee to use their service when the service is more complex and doesn’t work. I finally filed a complaint and got a refund after a few days. I wish the entire process was clearer and more transparent
April 20, 2026
Unprompted review
Reply from OnlineFilings™
Hi Violet,
Thank you for taking the time to share your feedback. We are sorry to hear that you found the process complex.
In this case, the issue arose because the name on the identification provided for the director did not match the name currently held on Companies House records. As part of mandatory identity verification requirements, we are unable to proceed until those details match correctly.
Once the Companies House record had been updated and you contacted us, we promptly reviewed and verified the ID so the filing could continue and confirmed this with you. Your refund request was also handled promptly by our team.
Our service is designed to provide additional guidance and support throughout the filing process, and we appreciate that compliance requirements can sometimes make the process feel more complicated than expected.
We genuinely value all feedback as it helps us improve both our platform and communication, and we wish you all the best with your business going forward.
- The Online Filings team.
Reply from OnlineFilings™
Hi Melanie,
Thank you. Great to hear everything was easy to sort and that you were happy with the service you received.
We appreciate you taking the time to leave a review and thanks again for using Online Filings.
- The Online Filings team
no response from you
i paid to you £89.60 to file a confirmation statement which you did not file ,i then did it myself with companies house and paid £50.which is £39.60 cheaper than you . i have asked to be refunded and have been completely ignored by online filings .i am sure i am not the only company you have let down i am still awaiting a call back to date nothing
April 21, 2026
Unprompted review
Reply from OnlineFilings™
Hi Patrick,
Thanks for your feedback.
We’re sorry to hear you feel this way, so we’ve reviewed your account and order in full to clarify what happened.
Online Filings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised for anti-money laundering compliance. Because of this, we are required to complete identity verification for all directors and users before any filing can be submitted. This is a legal requirement and ensures all filings are properly validated and compliant.
In your case, the onboarding and verification steps were not completed, which unfortunately meant the Confirmation Statement could not be submitted.
We set out the verification requirements and the steps involved before checkout, including in the product information and FAQs, so customers can see what is needed prior to placing an order. In addition, we sent you reminder emails inviting you to complete the filing, to ensure you had the opportunity to finish the process.
We wish you the best of luck with your business moving forward and appreciate you taking the time to share your feedback.
- The Online Filings team.
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