ONP Solicitors Reviews 27,949

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick response times, making the overall service and user experience smooth and stress-free. Many appreciate the clear communication and regular updates provided throughout their processes. However, some people were dissatisfied with the customer service, citing slow replies, a lack of clear updates, and feeling like they had to constantly chase for progress. A few reviewers also mentioned issues with the online portal not being updated and a perceived lack of urgency from some staff members.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional handling of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised individual team members for their... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the clear, prompt, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, clear... See more

User experience

Consumers find the user experience to be positive, often describing the process as smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent service from all involved from start to finish. I will highly recommened using these services to my friends. Just to mention a Hugh thanks to Natalie Forwood for her patience and k... See more

Company replied

Rated 5 out of 5 stars

Although our mortgage provider selected ONP for the conveyance of our remortgage we have been specifically pleased with James who worked tenaciously to complete the complicated process. He kept our... See more

Company replied

Rated 5 out of 5 stars

Nighat, what an absolute pleasure it was to deal with this lady. She was always responsive and understanding of any queries I had. She dealt with everything in a steadfast manor. Couldn’t have bee... See more

Company replied

Rated 5 out of 5 stars

What an amazing and honestly worthwhile group of people to work for my house purchase. They are dedicated, and provide a friendly courteous service to ensure all our required and necessary steps are t... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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Rated 5 out of 5 stars

10\10 from me

Smooth, Speed and clarity. Can recommend highly enough. Clare was brilliant.

May 1, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your 5-star rating! We are so pleased our service was smooth, speedy, and clear.

ONP Solicitors

Rated 5 out of 5 stars

ONP - an Efficient firm to work with.

ONP are efficient and have an excellent progress system which enabled you to log in and check progress.

When necessary it was great to speak to a person for further details or any queries.

May 28, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so glad our progress system was efficient and allowed you to check updates easily. We're happy our team was available to speak with you!

ONP Solicitors

Rated 5 out of 5 stars

I am very pleased with the services

I am very pleased with the services . The solicitor was professional and the communication was always clear and prompt. Everything was handled efficiently with great attention to detail. I truly appreciate the dedication and guidance I received and would highly recommend their services to anyone looking for reliable legal support.

May 27, 2026
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Reply from ONP Solicitors

We're happy to hear that our professional service, clear communication, and attention to detail met your expectations. We appreciate your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Fantastic Service

I am writing to share my fantastic experience with ONP Solicitors.

Holly made the entire process simple to understand and handled everything with great professionalism and efficiency. Her responses were consistently prompt and clear.

I cannot fault the service I received and would highly recommend ONP Solicitors. Holly was truly exceptional.

May 28, 2026
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Reply from ONP Solicitors

We're so pleased to hear about your fantastic experience with us. It's wonderful to know that the process was simple to understand and handled with great professionalism and efficiency. We appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Rebecca Clarke was excellent

Rebecca Clarke was excellent, nothing was to much trouble always got straight back to any of our questions, very professional and made what can be a stressful experience go very smoothly.

May 27, 2026
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Reply from ONP Solicitors

We're so pleased to hear we made your experience smooth and stress-free. Thank you for recognizing our team's professionalism and responsiveness!

ONP Solicitors

Rated 5 out of 5 stars

Abigail is an absolute star and took…

Abigail is an absolute star and took all of the stress out of a house purchase by simply being exceptional at her job. Any questions were answered almost immediately, and nothing was to much trouble.

May 28, 2026
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Reply from ONP Solicitors

We're so pleased to hear we made your house purchase stress-free. Thank you for recognizing our team's exceptional service and quick responses!

ONP Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent service . Remortgage was processed very fast . Would definitely recommend .

May 22, 2026
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Reply from ONP Solicitors

We are so pleased to hear your remortgage was processed quickly. Thank you for your recommendation.

ONP Solicitors

Rated 5 out of 5 stars

Excellent and smooth service

Excellent and smooth service. Big thanks to Megan H for her support and response.

May 21, 2026
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Reply from ONP Solicitors

We appreciate your kind words and are glad you found our service excellent and smooth. Thank you for your feedback.

ONP Solicitors

Rated 5 out of 5 stars

olivia has been fabulous from beginning…

olivia has been fabulous from beginning to end thank you so much
I would highly recommend Olivia and Oneill patient without hesitation

May 28, 2026
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Reply from ONP Solicitors

We are so glad to hear you had a fabulous experience. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

They had been with us through out the…

They had been with us through out the process. Made things very clear for us as we this was our first experience in moving after 35 years

April 22, 2026
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Reply from ONP Solicitors

We are so glad we could make your first move in 35 years a clear and smooth process for you. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Ali at ONP was very helpful

Ali at ONP was very helpful , any questions I had were answered immediately , when calling there it is very quick to get through to your case manager. We were on a short timescale and we completed ahead of schedule. The ONP app breaks everything up into segments and leads you through step by step. I found the experience to be far less painful than I thought. I would recommend their services. They liaised with my mortgage adviser ( who I would also recommend Cactus Mortgages) and the old mortgage supplier without personally having to chase. You are given a realistic time frame of how long each step takes. Our mortgage start to finish took less than 4 weeks.

May 26, 2026
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Reply from ONP Solicitors

We're delighted to hear about your positive experience with our team and the efficiency of our process. It's wonderful that your questions were answered promptly and that our app helped make the experience smooth. We appreciate your recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very fast and all done in the app with…

Very fast and all done in the app with regular updates

Harry made sure to get his side of things sorted fast

May 27, 2026
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Reply from ONP Solicitors

We're so glad you had such a positive experience with our app and team. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

The whole process was smooth and…

The whole process was smooth and straightforward. Explanations were clear, logical and concise. Communication was timely and polite.

May 26, 2026
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Reply from ONP Solicitors

We're so glad you found the process smooth and straightforward. We appreciate you highlighting our clear explanations and timely, polite communication.

ONP Solicitors

Rated 1 out of 5 stars

Terrible service from start to finish

Nice, easy to use platform but terrible service from the solicitor, Glen. Often went 3-4 weeks without responding to numerous emails and calls. Provided an estimated completion date, then when it had passed, he took 3 weeks to provide any further update. Still no further along and no idea what's happening. Not sure how this level of service can be allowed to happen.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

I deeply regret my decision to use ONP

I deeply regret my decision to use ONP. I have experienced nothing but IT issues at their end and despite messages, emails and phone calls requesting support from my so called Senior Remortgage Conveyancer, I have had zero communication from her. This has been going on for nearly three weeks and its gone beyond a joke.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with ONP when…

We had a great experience with ONP when using them for our house move. Coral in particular was absolutely brilliant — she helped us navigate a particularly more complex purchase with professionalism, patience, and efficiency. She was always incredibly helpful, responded to emails promptly, and dealt with any requests quickly and thoroughly, which made a huge difference to the process.
Her support and communication made what could have been a stressful experience much easier.

We’re very grateful and would happily recommend ONP to others.

May 18, 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We're so happy to hear about your great experience with your house move! It's wonderful that our team's professionalism, patience, and efficiency made a complex purchase much easier. We appreciate your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very clear process

Very clear process, with speedy responses to queries. Recommended, given that the process can be somewhat stressful.

May 19, 2026
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Reply from ONP Solicitors

We're so glad we could make a stressful process easier for you. Thank you for your kind words.

ONP Solicitors

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