ONP Solicitors Reviews 27,949

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick response times, making the overall service and user experience smooth and stress-free. Many appreciate the clear communication and regular updates provided throughout their processes. However, some people were dissatisfied with the customer service, citing slow replies, a lack of clear updates, and feeling like they had to constantly chase for progress. A few reviewers also mentioned issues with the online portal not being updated and a perceived lack of urgency from some staff members.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional handling of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised individual team members for their... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the clear, prompt, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, clear... See more

User experience

Consumers find the user experience to be positive, often describing the process as smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent service from all involved from start to finish. I will highly recommened using these services to my friends. Just to mention a Hugh thanks to Natalie Forwood for her patience and k... See more

Company replied

Rated 5 out of 5 stars

Although our mortgage provider selected ONP for the conveyance of our remortgage we have been specifically pleased with James who worked tenaciously to complete the complicated process. He kept our... See more

Company replied

Rated 5 out of 5 stars

Nighat, what an absolute pleasure it was to deal with this lady. She was always responsive and understanding of any queries I had. She dealt with everything in a steadfast manor. Couldn’t have bee... See more

Company replied

Rated 5 out of 5 stars

What an amazing and honestly worthwhile group of people to work for my house purchase. They are dedicated, and provide a friendly courteous service to ensure all our required and necessary steps are t... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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Rated 5 out of 5 stars

Fantastic Service — 90 Days from Viewing to Completion

I recently completed on my house purchase and the whole process from viewing to completion took just 90 days. The team were fantastic throughout and made what can often be a stressful experience feel smooth and well managed.

One of the standout features was the app, which made it really easy to track actions, documents, and key milestones throughout the process. Having that visibility gave me confidence and helped everything feel organised and transparent.

Whenever I needed support or had questions, I was able to speak directly with my representative, Niall, who was incredibly responsive, approachable, and proactive throughout. His communication and support genuinely made a difference and helped keep everything moving efficiently.

Overall, a really positive experience and I wouldn’t hesitate to recommend them to anyone going through a house purchase.

May 8, 2026
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Reply from ONP Solicitors

We're happy to hear that your house purchase was smooth and well-managed. It's great to know that you found the app helpful for tracking progress and that you appreciated the responsiveness and support. We appreciate your recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Remortgage.

The experience i had with this company was excellent. My legal representative Helen was very efficient. My updates were spot on and regular. The whole transaction was very timely and completed very quickly.

May 11, 2026
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Reply from ONP Solicitors

We appreciate your positive feedback! We're so glad to hear that your legal transaction was efficient and timely, with spot-on, regular updates.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Communication was clear throughout the whole process and everything was handled professionally. Special thanks to Georgia, who made selling our house far less stressful than expected. Highly recommended!

April 15, 2026
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Reply from ONP Solicitors

We appreciate your positive feedback. We're happy to hear that the communication was clear and the service excellent from start to finish. We're so glad the process was less stressful than expected. Thank you for your recommendation!

ONP Solicitors

Rated 2 out of 5 stars

Poor Customer Service. AI dominated process

I have just finished using ONP Solicitors services : I fully accept that I was able to remortgage my property using this company. However ONP use a secure portal for the process including the customer interface. It is totally impersonal and rather sterile. I now understand why people’s jobs are being lost to AI. People are simply not required in this process.

May 7, 2026
Unprompted review
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Reply from ONP Solicitors

We appreciate your feedback and are glad we could assist with your remortgage. We acknowledge your comments regarding the impersonal nature of our portal. We'll consider your experience as we explore improvements to our customer interface.

ONP Solicitors

Rated 5 out of 5 stars

Thank you to ONP Solicitors 100%…

Thank you to ONP Solicitors 100% recommend them! A big thanks to Nighat who we wouldn’t have done it without all her hard work from start to completion. We really appreciate Nighat’s help with the purchase! Thanks once again!

May 8, 2026
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Reply from ONP Solicitors

,

We appreciate your recommendation! We're so glad we could help with your purchase and that the hard work from start to completion was beneficial to you. Thanks again!

ONP Solicitors

Rated 5 out of 5 stars

Great and pleasant service

This is the second time we’ve used ONP for our conveyancing, with the same Elizabeth Cassidy. Always had great and pleasant service so would definitely use them again and recommend them. I never dreaded needing to call them on anything as they were always very helpful and happy to talk.

May 5, 2026
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Reply from ONP Solicitors

We're so happy to hear you've had great and pleasant service with us again. It's wonderful you found our team helpful and happy to assist. Thank you for your recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Top Class Service

In what is understandable a very stressful time with little knowledge of what I needed to do, I have to say I have been impressed in the professionalism of both ONP and inparticular Grace my case handler. Kept me updated throughout, gave me the reassurances i needed and completed everything before my deadline. Thank you

May 8, 2026
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Reply from ONP Solicitors

We're happy to hear that you were impressed with our professionalism during such a stressful time. It's great to know you felt updated and reassured, and that we completed everything before your deadline. Thank you for your feedback.

ONP Solicitors

Rated 5 out of 5 stars

Fast

Fast, thorough and professional service throughout the whole process. Communication was clear and everything was handled efficiently from start to finish

May 8, 2026
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Reply from ONP Solicitors

We're so glad to hear you received fast, thorough, and professional service! We appreciate you acknowledging our clear communication and efficient handling of everything.

ONP Solicitors

Rated 4 out of 5 stars

It was a good experience

It was a good experience. The process was smooth and everybody was helpful.

May 1, 2026
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Reply from ONP Solicitors

We appreciate your feedback and are glad the process was smooth and everyone was helpful. Thank you for sharing your positive experience!

ONP Solicitors

Rated 5 out of 5 stars

Ryan has been absolutely amazing

Ryan has been absolutely amazing. No delays everything has been very smooth always kept me up to date, I would definitely recommend ONP Solictors I had no stress whatsoever and made the whole process a lot easier than people say.

May 1, 2026
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Reply from ONP Solicitors

We appreciate your positive feedback! We're so glad everything was smooth, and you were always kept up to date. It's great to hear the process was easier than expected.

ONP Solicitors

Rated 5 out of 5 stars

Excellent remortgage service from ONP…

Excellent remortgage service from ONP Solicitors. The entire process was fast, efficient, and incredibly clear from start to finish. A special thanks to Sheryl, who handled everything promptly and answered all my questions in detail. I would highly recommend them for a professional and stress-free experience!

May 1, 2026
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Reply from ONP Solicitors

We appreciate your positive feedback regarding our remortgage service. We're happy to hear that the process was fast, efficient, and clear. It's great to know that our team member handled everything promptly and answered your questions in detail.

ONP Solicitors

Rated 5 out of 5 stars

I was kept up to date all of the time…

I was kept up to date all of the time and when I rang they patiently answered every question

May 7, 2026
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Reply from ONP Solicitors

We appreciate your positive feedback and are so glad to hear that we kept you updated and patiently answered your questions.

ONP Solicitors

Rated 5 out of 5 stars

It has been an absolute pleasure…

It has been an absolute pleasure working with ONP Solicitors.

We worked very closely with Alice, and she has been fabulous throughout the whole process , very responsive, extremely knowledgeable, and incredibly supportive.

What can often feel like a stressful process was made so much easier thanks to her help and guidance.

I couldn’t recommend ONP Solicitors, and especially Alice, enough!

April 1, 2026
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Reply from ONP Solicitors

We appreciate your positive feedback. We're so glad to hear that the team was responsive, knowledgeable, and supportive throughout the process. We're happy their help and guidance made a stressful process easier.

ONP Solicitors

Rated 5 out of 5 stars

Mariam was polite

Mariam was polite, helpful throughout the journey. Giving good advise and following up thoroughly

May 1, 2026
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Reply from ONP Solicitors

We appreciate your kind words and 5-star review! We're so glad that our team member was polite, helpful, and thorough throughout your journey.

ONP Solicitors

Rated 5 out of 5 stars

Second time of using the services of…

Second time of using the services of ONP. This time, a very complex case and process. ONP solicitor handled it all efficiently. Consistent progress till the finish line. Very satisfactory.

May 6, 2026
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Reply from ONP Solicitors

We're happy to hear that our services met your needs in this complex case. We appreciate your recognition of our consistent progress and are very glad you were satisfied with the outcome.

ONP Solicitors

Rated 5 out of 5 stars

Conveyancing Service for a remortgage.

I recently used this firm for my buy-to-let remortgage and overall had a positive experience throughout the process.

Chelsie were professional, responsive, and helpful in progressing the transaction through to completion. Communication was clear, and any queries raised during the process were addressed promptly.

The remortgage completed smoothly and within the expected timeframe, and I appreciated the support provided from start to finish.

Thank you again for your assistance throughout the transaction.

May 6, 2026
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Reply from ONP Solicitors

We're happy to hear about your positive buy-to-let remortgage experience! It's great to know the transaction completed smoothly and within the expected timeframe. We appreciate your kind words regarding our team's support and clear communication. Thank you for your feedback!

ONP Solicitors

Rated 4 out of 5 stars

THANKS OLIVIA!!

Great service from Olivia who stepped in and got things moving right away when my initial solicitor Ola left without warning and was slow responses. Olivia answered all questions I bombarded her with and ensured everything was in place for me as a First Time Buyer so I could exchange and complete in time to not get a huge first bill. Would definitely recommend!

April 30, 2026
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Reply from ONP Solicitors

We appreciate your feedback and are so glad things moved forward smoothly for you as a first-time buyer. We're happy to hear that you were pleased with the support you received, and we wish you all the best in your new home.

ONP Solicitors

Rated 4 out of 5 stars

remortgage

They need to communicate more with their client

May 1, 2026
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Reply from ONP Solicitors

We appreciate your feedback and will work to improve our client communication. Thank you.

ONP Solicitors

Rated 5 out of 5 stars

Brilliant Company

It was so simple and easy. No hassle and they lay everything out in such a simple format on the App. Onyi Anyatonwu was very helpful and answered any and every query i had.

May 7, 2026
Unprompted review
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Reply from ONP Solicitors

We appreciate your kind words and 5-star review! We're so pleased to hear that the process was simple and easy, and that our app was helpful.

ONP Solicitors

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