ONP Solicitors Reviews 27,949

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and quick response times, making the overall service and user experience smooth and stress-free. Many appreciate the clear communication and regular updates provided throughout their processes. However, some people were dissatisfied with the customer service, citing slow replies, a lack of clear updates, and feeling like they had to constantly chase for progress. A few reviewers also mentioned issues with the online portal not being updated and a perceived lack of urgency from some staff members.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and professional handling of... See more

Staff

Customers had positive experiences with staff. Many reviewers praised individual team members for their... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the clear, prompt, and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, clear... See more

User experience

Consumers find the user experience to be positive, often describing the process as smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent service from all involved from start to finish. I will highly recommened using these services to my friends. Just to mention a Hugh thanks to Natalie Forwood for her patience and k... See more

Company replied

Rated 5 out of 5 stars

Although our mortgage provider selected ONP for the conveyance of our remortgage we have been specifically pleased with James who worked tenaciously to complete the complicated process. He kept our... See more

Company replied

Rated 5 out of 5 stars

Nighat, what an absolute pleasure it was to deal with this lady. She was always responsive and understanding of any queries I had. She dealt with everything in a steadfast manor. Couldn’t have bee... See more

Company replied

Rated 5 out of 5 stars

What an amazing and honestly worthwhile group of people to work for my house purchase. They are dedicated, and provide a friendly courteous service to ensure all our required and necessary steps are t... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to navigate the app ,clear…

Easy to navigate the app ,clear communication and a professional company

May 1, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're happy that our app was easy to navigate and that you experienced clear communication with our professional team. Thank you for your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

Great company to work with.

Great company to work with.
Keir kept us up to date throughout and was on hand to assist us when needed.

May 5, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback and 5-star review! We're so pleased you found our company great to work with and that our team kept you updated.

ONP Solicitors

Rated 5 out of 5 stars

Service and Engagement

Rose made herself available by phone and answered queries promptly and efficiently.
Also, Rose was up to speed with my F.A.’s engagement and advice which gave me confidence to continue with the offer presented at a time which is being impacted by unknown global events.

May 6, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback! We're so glad that you found our service efficient and that we were able to answer your queries promptly. It's great to hear that you had confidence in our offer.

ONP Solicitors

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient , can reach by phone when needed

May 6, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback. We are happy to hear that you found our team friendly and efficient and that you could reach us by phone when needed.

ONP Solicitors

Rated 5 out of 5 stars

Fantastic communication from start to…

Fantastic communication from start to finish of the conveyance

Always a very helpful conversation when needed

All in all a very smooth process

May 6, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate you highlighting our fantastic communication throughout the conveyance. We're so glad our helpful conversations made the process very smooth for you.

ONP Solicitors

Rated 5 out of 5 stars

Impeccable Client Service

I couldn’t have asked for a better conveyancing solicitor than Helen Wilson. She struck the perfect balance between being personable and highly professional, making what at points felt like a stressful process feel smooth and manageable. Communication was clear and timely throughout. Helen was patient with any questions.

What really stood out was her meticulous attention to detail—nothing was overlooked, and every aspect of the transaction was handled with care and precision.

I’d happily recommend their services to anyone looking for a reliable and approachable conveyancing solicitor.

May 5, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're happy to hear that the conveyancing service was smooth and manageable for you. We appreciate you noting the balance between a personable approach and high professionalism. It's wonderful that clear communication and attention to detail stood out. Thank you for recommending our services!

ONP Solicitors

Rated 5 out of 5 stars
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate you taking the time to share your experience; we are so glad everything went smoothly for you.

ONP Solicitors

Rated 5 out of 5 stars

We had a great experience with ONP…

We had a great experience with ONP Solicitor Ltd. Miss Coral Webster has been very efficient and accessible anytime we need her. We will highly recommend ONP Solicitor Ltd as well as Miss Webster.

May 6, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're happy to hear that you had a great experience. We appreciate your kind words regarding our efficiency and accessibility, and we thank you for recommending our services.

ONP Solicitors

Rated 5 out of 5 stars

Mariam Suleman was superb

Mariam Suleman was nothing short of exceptional, extremely efficient, friendly and would reply very quickly if I had any questions. I Highly Recommend this solicitors and Mariam has restored my faith in the system.

May 6, 2026
Unprompted review
ONP Solicitors logo

Reply from ONP Solicitors

We're happy to hear that you had such a positive experience. It's wonderful to know that our team member was efficient and helpful. Thank you for your recommendation; we appreciate your feedback!

ONP Solicitors

Rated 5 out of 5 stars

Bethany Hamlin was so efficient and…

Bethany Hamlin was so efficient and speedy. I am most grateful to her for completing my mortgage so fast.

May 6, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback and are so glad to hear that our efficiency and speed were beneficial in completing your mortgage quickly.

ONP Solicitors

Rated 5 out of 5 stars

ONP / Re-mortgage of property.

Dealing with ONP has been very pleasant and stress free, whilst they have been dealing with the re-mortgage of my property. Their colleagues have been very professional and clear from the outset.

Any queries or concerns I have had have been answered immediately, and clearly. I would wholeheartedly recommend them to anyone.

Their ONP App makes the whole process clear and breaks it down step-by-step.

May 1, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're so glad to hear that your re-mortgage experience was pleasant and stress-free. It's great to know our colleagues were professional and clear, and that our app helped simplify the process. Thank you for your recommendation!

ONP Solicitors

Rated 1 out of 5 stars

My case manager Nazma was v…

My case manager Nazma was v uncommunicative and entirely unhelpful throughout the process. The company add extra charges at any opportunity and are not competent. If you have an option to use another conveyancer, please take advantage!

May 1, 2026
ONP Solicitors logo

Reply from ONP Solicitors

Thank you for taking the time to leave a review. We are sorry to hear that the service provided during your transaction fell below your expectations. We would like the opportunity to discuss the matter with you and invite you to contact us at your convenience.

Rated 5 out of 5 stars

There listen and understand your needs…

There listen and understand your needs and act accordingly.
I will definitely use them again, and recommend them to my friends and family.

May 4, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your recommendation and are so glad to hear that we understood your needs and acted accordingly. We look forward to helping you, your friends, and your family.

ONP Solicitors

Rated 5 out of 5 stars

Remortgage

We dealt with dolina machado who kept us informed at every stage and was really helpful! Thank you.

May 5, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback and are so glad to hear that our team member kept you informed and was really helpful throughout the process.

ONP Solicitors

Rated 4 out of 5 stars

Customer service/ communication was…

Customer service/ communication was good . Always responded to my email question in a timely manner . Information was clear and concise

May 1, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your positive feedback and 4-star review! We're so glad our customer service and communication were helpful, and that our information was clear and timely.

ONP Solicitors

Rated 5 out of 5 stars

I recently used this firm during my…

I recently used this firm during my home purchase, and I couldn’t be more satisfied with the service I received from start to finish. Buying a property can often feel overwhelming, but the team made the entire process smooth, clear, and far less stressful than I had anticipated.

A special mention must go to my solicitor, Jordan Hardman, whose support and professionalism truly stood out. Jordan was exceptionally approachable at every stage, always taking the time to explain things clearly and ensuring I felt confident in each decision. No question ever felt like too much trouble, and responses were always prompt and helpful.

What impressed me most was Jordan’s attention to detail and commitment to keeping everything on track. I always felt that my case was being handled with care and diligence, which gave me real peace of mind throughout the process.

I would highly recommend this firm to anyone going through a property transaction, and I’m especially grateful to Jordan Hardman for making what could have been a stressful experience feel straightforward and well-managed.

May 1, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're happy to hear that you were satisfied with our service during your home purchase. We appreciate your kind words regarding the team's support and professionalism, especially the approachable and helpful assistance you received. We're glad the process felt straightforward and well-managed. Thank you for recommending us!

ONP Solicitors

Rated 5 out of 5 stars

Thank you to Lauren Coates for helping…

Thank you to Lauren Coates for helping me to purchase my next home. Everything was clear for the entire process. I wish her well for the future.

April 23, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We're happy to hear that your home purchase process was clear and smooth. Thank you for your kind words, and we wish you all the best in your new home!

ONP Solicitors

Rated 5 out of 5 stars

100% recommend

100% recommend, superb service
And completed on time, nic was amazing

May 5, 2026
ONP Solicitors logo

Reply from ONP Solicitors

We appreciate your recommendation and are so pleased that you found our service superb and completed on time. Thank you for your amazing feedback!

ONP Solicitors

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look