On the Beach Reviews 

Very disappointed with the service. I spent over two hours trying to get through to someone but was only directed to automated systems and chatbots. There was no easy way to speak with a real person, and the automated responses were not helpful in resolving my issue. Poor customer support experience overall.

Had a holiday booked for 2 weeks time, booking was cancelled this morning, advised I would recieve a full refund however when the refund came back it was £690 when the holiday was £2500!

Unable to speak to anyone, only bots! Would not recommend!!!

OVER 3 HOURS WAITING TO SPEAK TO SOME ONE TO BE TOLD THEY CAN’T HELP AND I’LL RECEIVE INFO IN 72 hours!!!!! That’s the day before we leave.

Never book with these bunch of muppets!!!!

Good price. Easy to book. Low deposits

I had a Holiday booked for October for my Sons Birthday.On the beach cancelled this last week by email.I was told I would get my refund within 24hrs yet I’m still waiting.I am wanting to re book a Holiday and can’t as they have my money.Plus Holiday to same place is now going up in price daily 😡Always Booked with On the Beach and yet never received service like this.Cant even speak to anybody to discuss it.Have to chat to a Bot.

Easy process, lots of options, competitive prices. Have not been on the holiday yet but the booking process and comms are good so far.

Very bad this app no phone nunmber no comunication ,i want to change hotel and asking from me 170€ thats crazy ‼️‼️‼️

this is the second time I've booked a holiday with On the Beach, Last time everything was easy and straight forward so i decided to book again. The installment system is great as i can spread the cost and then save for spending money. The prices are more than competitive and i have recommended to a work colleague who is planning to book as well

Second year booking with On The Beach and both times everything went smoothly! Will be booking with them again for my next holiday ☀️

Very easy to book wirh and flights comfirmed so fast

** DO NOT USE ON THE BEACH **
** DO NOT USE ON THE BEACH **
We booked a Package holiday with On The Beach at a good price and received all the booking paperwork .
2 days later we got a email saying it was cancelled due to a technical error with their suppliers but the exact same holiday with same dates is still advertised on their website but at a much higher price. To make matters worse you can not telephone or web chat with any humans at all. You just go round and round the system and never get anything sorted out.
On The Beach are the worst travel agents around.
Mr E Price MYB15150565B

What about the £385 we paid for baggage and seats that we obviously cannot use due to you false advertising. Please supply a contact number or email that will be answered

PLEASE BE AWARE.

Awful company that cancelled our holiday for no fault of our own but still advertised the exact same holiday but much more expensive. Also left us with a large cost with the airline for seats and baggage they would not refund.
A major problem with On the Beach is that it is impossible to speak or email a human. Your only option is AI robot that takes you round and round forever without sorting anything out.
If you do book with this company and have a issue you have no chance.

£38 is nowhere near what we have paid out. Let me have your email address please or telephone number. Haha no chance of that.

MYB15150565B

We had a wonderful holiday from start to finish, never any issues with on the beach. Great communication every time with book with them. I've used this agent booking my last few holidays. Highly recommended to all

I got an email from on the beach to say there is a minor change to my flights times so why has my airport been changed aswell from leeds bradford to Manchester so do they put a coach on to get us all to Manchester our flight coming back home is leeds bradford I dont get it there's a flight same date at leeds bradford airport at 6.30am y cant they put us on that one can get in touch with them that bot is useless u ring up the phone line goes dead so what do we do on the beach

I DONT recommend anyone to use this site. SCAM. This is the worse company which I ever used… I booked holiday for Fuerteventura 11-16 June 2026. By some reason I decided to change my hotel. First time when I paid (for first hotel and flight) I paid full amount. Now when I start looking for another hotel and chose one of them, it showed me overpayment of 270€ including hotel price and admission fee. I did payment straight away and they sent me confirmation number. I did it at 01:30 am 28th of May. 28th of May 22:26 they tried to withdraw 500 euros from my account, but I had no money. I was shocked, I went on the website and there showing me 142.87€ debt(once again I paid full amount)I think ok maybe it’s some mistake, I went to try to chat with supporting team, they are closed. I text them next day 2pm, tried contact with a person, they text that I’m in waiting list, 1 hour later nobody answer me. At 3.30pm I got email that if I’ll not pay 142€ today, my booking will be cancelled. I tried to refresh chat and start a new one, but they finish work exactly when they send email. CIRCUS. After that 21:25 they tried withdraw ALREADY 517€. This is crazy. I paid 143€ but it’s not normal. I got email that they can’t do anything with it because increase in cost for the hote. This is not normal if I could know that it has different price, I couldn’t proceed with it. Absolutely SCAM site…I do not recommend anyone to use this site…..

Another great holiday with on the beach.not a problem from start to finish.

booking process was simple
Prices were upfront and easy to undertand

Been trying to get in in touch with OTB for the last couple of months as my holiday is on the 15th of June to Dubai through Emirates and nobody has heard anything in regards to if it’s going ahead, which can’t be possible as it’s going against the FCDO. Under the Package Travel Regulations I am entitled a refund and a cancellation as it goes against the UK government! But you as a company are avoiding this and can be done for this. I think it’s unfair you have not let us know it’s very short notice to not hear anything. My insurance is void so I would prefer if the holiday was cancelled and I was issued a full refund, when will people and myself know what’s going on?

Most company’s have cancelled and refunded way in advance. I.e love holidays & emirates package holidays. You are the only company that is letting people down and not giving any information and playing it safe. Also your chat box on the app is horrendous you can’t speak to anyone but sunny and finally when you do get to speak to someone they are withholding information it’s fustrating!
This is causing me a lot of anxiety please let us know

People need to make arrangements before we go on holiday so I would hope to hear back with some information on what’s happening.

They changed the airport I leave from and coming back to my original airport. My car will be parked at my original airport. Try live Chat it just keep going over and over. tied ringing and it just takes you to live chat

Booking was easy
Price was good
COMPLAINT - could not apply the €100 discount code to my booking 😒 can you tell me if you can apply it now please