I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more
Great idea to include collection dates on a calendar, it’s on my fridge to remind me when to put out the bin. Always collected on time. Can’t comment on the person who collects as he’s always here so... See more
I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more
Company details
Contact info
Isle of Wight, United Kingdom
- 01983 632205
- info@onwardwaste.co.uk
- onwardwaste.co.uk
4.8
Excellent
745 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and always polite…
Excellent service and always polite when I have spoken with office staff on the phone.
June 4, 2025
The service is professional and does…
The service is professional and does exactly what you want it to do. If there is a problem (rare), just contact the office and they will find a solution/explanation. I wouldn’t choose any other garden waste removal service.
June 4, 2025
Excellent service.
I am very happy with the service from Onward Waste. The company is very professional and the service competitively priced.
May 23, 2025
Great idea, great service.
Great service. We buy bags - when we have a full one (or two or...) I ring up and ask them to collect. Lady on the phone always lovely and helpful. Bags collected on the day we are told they'll be collected. No big bins to store. No monthly payment. Use them at your own convenience. Brilliant.
May 22, 2025
Great service
Reliable service .easy to contact if there's a problem .all round great service
May 20, 2025
Good service, nice company to deal with
For the most part I’m very happy with the service provided by this company. They’re generally regular in their collections and helpful when I email. I’ve dropped one star because of occasional missed collections - sorry!
May 19, 2025
Very good service
Very good service , would recommend them , I missed putting my bin out once, but they arranged to come and collect it in a few days later, they are very friendly as well , reasonable priced
May 6, 2025
excellent service
May 5, 2025
Reliability
April 23, 2025
Reliable service
April 23, 2025
Always pick up the correct day and time…
Always pick up the correct day and time and never leave a mess.
Well worth the money
April 24, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.