I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more
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Company details
Contact info
Isle of Wight, United Kingdom
- 01983 632205
- info@onwardwaste.co.uk
- onwardwaste.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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My garden waste bin is emptied every 4…
My garden waste bin is emptied every 4 weeks without any problems at all.
I'm very happy with that.
Great service.
Great idea to include collection dates on a calendar, it’s on my fridge to remind me when to put out the bin. Always collected on time. Can’t comment on the person who collects as he’s always here so early but bin always put back on kerb (unlike council bin men who just throw the bins over the street!!) Would recommend this service and it saves a trip to the tip every month, win,win :)
I absolutely recommend them.
They're really good. The drivers are incredibly helpful and have gone out of their way to check whether I want a collection when I've forgotten to put the bin out. The office have always been friendly and responsive when I've needed to call them.
Excellent service and when I once had a…
Excellent service and when I once had a missed collection they ensured my bin was emptied within a couple of days.
I would certainly recommend them.
You came to my rescue when IOW council…
You came to my rescue when IOW council refused to renew my garden waste because l missed the deadline. I am 100 years old ffs.
Always helpful and easy to cancel if I need to. Prompt and tidy collection.
Always helpful
As always great service.
Always on time
Took Christmas tree as requested
Took Christmas tree as requested. Used the same service last year. Very reliable.
Used for my Xmas tree..
Used for my Xmas tree... taken on the day booked with no fuss. Was effortless
Great service.
Although quite expensive, it does make life easier as I only have a little car so it saves me several trips to the tip.
They are very reliable, never have missed a pick up.
Always contactable and always friendly and helpful.
Excellent service
My bin is always emptied and returned to the place I have left it, so much so I frequently have to look inside it to see if Onward have been!
my booking is every other monday
my booking is every other monday, my bin is ready, & vehicle always turns upon time, emptied & returned to drive by pleasant driver, what more do i want ???
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