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Onward Waste Ltd Reviews 

745
•
TrustScore 5 out of 5

4.8

Garbage Collection Service
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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, noting that collections are always on time and professional. People frequently highlight the friendly and helpful staff, who provide excellent communication and support, making interactions pleasant and easy. Many appreciate the convenience of the service, including flexible collection options and the careful handling of their property. However, some customers also noted occasional issues with collections. A few people mentioned instances where their waste was not collected as scheduled, sometimes requiring follow-up to resolve the problem.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting its efficiency, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the consistent and on-time... See more

Customer service

People report positive experiences with customer service, highlighting their excellent and brilliant support.... See more

Customer communications

Consumers find contact to be positive, with many reviewers highlighting easy and reliable communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very easy to use the garden waste collection service. Payment was made online, bags delivered to my house then very easy to book collection online once the bags were filled. Excellent, quick an... See more

Rated 5 out of 5 stars

I have been using onward waste since lockdown . I find them very good ,I can't always get my bin curbside but after phoning and explaining why they collected it from behind the hedge. I also like t... See more

Rated 5 out of 5 stars

I lost my husband 4 years ago. My garden became my saviour. I was able to arrange pots plants etc. You have helped more than you know by providing garden bags and pick them up. These days it's not alw... See more

Rated 5 out of 5 stars

When I had to choose between The Council collection and Onward, I was fed up with the constant price increases put in place by the council, so I tried the cheaper option. From the start, I was impress... See more

Company details

  1. Garbage Collection Service

Contact info

4.8

Excellent

TrustScore 5 out of 5

745 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(745)

116 reviews in the last 12 months

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Rated 5 out of 5 stars

So much better than shredding confidential waste at home

We had a large amount of confidential waste that we'd collected over time, ours and that of a relative. It was too much to put through our little home shredder, plus that is quite time-consuming. I found that Onward Waste offers a Confidential Paper Shredding Service for a very reasonable price. I rang up to order one of the self-sealing packs, and this was delivered the next door. I was able to fit in all of our waste and still have space left, so we added a bit more over the next few weeks. Once we were ready, the sealed bag was collected the next day, and this will be shredded locally using a tracked van. I am very happy with the service, and would definitely use it again - so much better than shredding at home.

October 9, 2024
Rated 5 out of 5 stars

Great service, highly recommended

Great service, used Onward Waste for shredding of confidential waste. Bags delivered quickly and picked up again very quickly following phone call to them to say they were ready. Friendly staff, great communication and great customer service skills. Very competitive price. Overall, couldn’t be happier with the service I received.

September 30, 2024
Rated 5 out of 5 stars

Easy to communicate

I found my conversation easy to communicate and was treated to helpful
And politely answers all questions.
Also the collection is soon done without fuss. A BIG THANK YOU.

September 12, 2024

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