Openface Reviews 137

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

This cream has a nice, pleasant texture and feels great on the skin. I’ve been using it consistently for several weeks and really enjoy how comfortable it is to apply. The scent is a bit unusual at fi... See more

Company replied

Rated 5 out of 5 stars

I’ve been using the OpenFace acne-fighting shower gel for a few weeks, and it’s made a noticeable difference. It helps reduce body breakouts, especially on my back and shoulders, and leaves my skin fe... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this body cream for a couple of weeks now. It’s lightweight, absorbs quickly, and doesn’t leave that sticky or greasy feeling. My skin feels softer and more comfortable after applyi... See more

Company replied

Rated 2 out of 5 stars

I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additio... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

137 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

10/10

The products are simply amazing, they work quickly and efficiently and give amazing results on my skin. The shipping is always really quick as well and without any issues (+ super ecological because they barely use any plastic wrapping). The costumer service is also really helpfull and they reply super quickly! Overall a 10/10 service!

July 31, 2024
Unprompted review
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Reply from Openface

Thank you for your wonderful review! We're thrilled to hear that you're enjoying our products and service. Your satisfaction and support mean the world to us. Thank you for choosing Openface :)

Rated 5 out of 5 stars

Super product

Super product! My boyfriend has bacne (acne on his back) usually in sommer and open face helped to reduce the acne and scars from it. He ordered 2 bottles of shower gel again :D

Thanks for such cool product!

June 3, 2024
Unprompted review
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Reply from Openface

Thank you for your feedback! We're thrilled to hear our product helped your boyfriend with his bacne and scars. We appreciate your support! 😊

Rated 4 out of 5 stars

Great product!

Only had it for a few days and I already see improvent!

June 29, 2024
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Reply from Openface

Thank you so much for your kind words!

Rated 5 out of 5 stars

Honestly I have no real words

Honestly I have no real words. I have suffered with back acne since I was a teenager. I’ve always been so embarrassed about it. I started using open face in Jan. My back is so clear and smooth now that I was brave enough to wear a backless dress for the first time in my life and I’m buying tops with no back!
I would say that at the start it was slow going. It took about a month before I started seeing any results and a few months for the scarring to start fading. If you have quite bad acne I would say use it every day for the first month or so then lessen to every few days once it starts clearing. That’s what I had to do. But honestly, the results are amazing and I won’t use anything else now.

May 16, 2024
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Reply from Openface

Thank you so much for sharing your incredible journey with us! We're thrilled to hear that our products have made such a positive impact on your skin and confidence. We're honored to be a part of your skincare journey 🤍

Rated 5 out of 5 stars

High quality products

Amazing products that changed my skin completely. You can see the difference even after the first try. I suffered for years with acne on my back and shoulders. Then this company was the best recommendation. I ordered both the shower gel and the cream for faster results and I couldn’t be happier. Thank you Open Face!

May 6, 2024
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Reply from Openface

Thank you so much for your wonderful review! We're thrilled to hear that our products have made such a positive difference for your skin. We're grateful for your support. 🤍

Rated 4 out of 5 stars

The product does what it tells

The product does what it tells, the only thing is the smell that could be improved. I use the product in the evenings, before going to bed. I dont want to smell like it all day long and thats why i‘m not using it in the mornings…

June 2, 2024
Unprompted review
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Reply from Openface

Thank you for your feedback! We appreciate your honesty and will take your comments into consideration for future improvements. 💙

Rated 5 out of 5 stars

After only 2 times of using Acid Cloud…

After only 2 times of using Acid Cloud and Shower gel i can already see some results. Ketorsis has started to fade, the little red spots all over my hand including delts and my quads are now smaller and slowly dissapering. I also took some supplements which caused me acnee and actually with acnee the results are even greater. I usually apply both Acid and shower gel together for 10-15 min, then i take a shower. I was sceptical at first but i can only recommand!!!!!

May 23, 2024
Unprompted review
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Reply from Openface

Thank you for sharing your experience! We are happy to hear your positive feedback 💙

Rated 1 out of 5 stars

Almost a month left

Almost a month left. I still didn’t get my order ((

April 8, 2024
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Reply from Openface

Dear Aylin,
We're truly sorry to hear about the delay in receiving your order. We understand how frustrating this must be for you. Upon checking, it seems that your order has already been delivered to you.

Unfortunately, once the package is handed over to the delivery company, we don't have direct control over the shipping process. However, we're here to assist you in any way we can and will do our best to ensure your order reaches you as quickly as possible.

If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding.

Rated 4 out of 5 stars

Product is OK

Product is OK, dont have anything to compare with. Only thing that did not like is smell of cream, I can use it only before bed, otherwise during the day smell is little disturbing. But maybe it is just me.

April 11, 2024
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Reply from Openface

Hi Vilis!
Thank you for your feedback! We appreciate your honesty and will take your comments into consideration for future improvements. 💙

Rated 4 out of 5 stars

The delivery takes a bit longer for no…

The delivery takes a bit longer for no reasons. I’ve been using the product for two weeks now and I see some changes. Hope this products will stop my back pimples since I do a lot of sports.

April 3, 2024
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Reply from Openface

Hi Pierre!
We apologize for any inconvenience caused by the longer delivery time.

We're glad to hear you're starting to see some changes after using the product for two weeks! Consistency is key, and we hope you see even more improvements soon.
If you have any questions or need further assistance, feel free to reach out to us.

Rated 4 out of 5 stars

Satisfied with the product

I've been using this set only for a couple of weeks, so I cannot predict the result after a month, but so far I am satisfied. No irritation or allergies, but there are no wonders either.

March 16, 2024
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Reply from Openface

Hi Marta!
Thank you for sharing your experience 🤍

Rated 5 out of 5 stars

Really good products

Really good products! Helped me a lot with keratosis pilaris and ingrown hairs. Easy to use and fast results!

April 9, 2024
Unprompted review
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Reply from Openface

Hi Marina!
Thank you so much for your positive review, we are glad we could help 💙

Rated 5 out of 5 stars

Super good

Super good! I truly recommend!!!

February 23, 2024
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Reply from Openface

Hi João! Thank you for your kind words and for choosing our products :)

Rated 5 out of 5 stars

Very happy with this products

Very happy with this products, they work as thety are advertised.

February 21, 2024
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Reply from Openface

Hi Julijana!
We are happy to hear your positive feedback! Thank you for your support 💙

Rated 1 out of 5 stars

I still did not receive my order after…

I still did not receive my order after ordering it.

February 9, 2024
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Reply from Openface

Dear Sendy,

We sincerely apologize for the inconvenience you've experienced. It appears that there was an error during the sorting process at DPD, leading to your order being mistakenly loaded onto a vehicle bound for the wrong country.

Rest assured, we are actively working to rectify this situation. We are currently attempting to reach you via email to discuss options for reshipping your order or issuing a refund, whichever you prefer.

Please accept our apologies once again for any frustration this may have caused. We appreciate your patience and understanding as we work to resolve this matter promptly.

Best regards,
Openface team

Rated 5 out of 5 stars

I've had back-acne and after using…

I've had back-acne and after using these products I can see i difference from before. My back-acne has minimized and i I've got less of it, so I recommend these products very much.

February 5, 2024
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Reply from Openface

Hi Katja!
Thank you so much for your positive review, we are glad we could help 💙

Rated 5 out of 5 stars

Satisfied!

Fast delivery!
Product works great, I got rid of acne on my back in 2 weeks!
Just a notice - the body cream has specific smell, so be aware:)

January 31, 2024
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Reply from Openface

Hi Aleksandra!
Thank you for taking the time to share your feedback with us!

We're delighted to hear that you had a positive experience with our fast delivery service and that our product has effectively helped you get rid of acne in such a short time :)

We appreciate your note regarding the specific smell of our body cream. We strive to provide high-quality products with unique formulations, and we understand that scent preferences can vary among individuals. Your feedback is valuable to us, and we'll certainly take it into consideration as we continue to improve our products.

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