This cream has a nice, pleasant texture and feels great on the skin. I’ve been using it consistently for several weeks and really enjoy how comfortable it is to apply. The scent is a bit unusual at fi... See more
Company replied
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I’ve been using the OpenFace acne-fighting shower gel for a few weeks, and it’s made a noticeable difference. It helps reduce body breakouts, especially on my back and shoulders, and leaves my skin fe... See more
Company replied
I’ve been using this body cream for a couple of weeks now. It’s lightweight, absorbs quickly, and doesn’t leave that sticky or greasy feeling. My skin feels softer and more comfortable after applyi... See more
Company replied
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additio... See more
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Company details
Written by the company
Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.
Contact info
Lithuania
- openface.io
4.4
Excellent
137 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Doesn’t work at all
The product does not work even if i use often and the delivery was so disappointing. Don’t recommend at all
January 26, 2024
Reply from Openface
Hello Sardor,
Thank you for your review!
We understand your frustration and apologize for any inconvenience. Achieving noticeable changes in skin texture may require consistent use of our body wash and body cream 5-6 times a week for 4-6 weeks. We recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.
Of course, everyone's skin is different, and individual results may vary. However, we hope that these suggestions will help you get the most out of our products and achieve the best possible results.
We value your feedback and will strive to improve our delivery experience.
Best product did I ever use
Best product did I ever use! Exactly as promised.
Thank you :)
January 26, 2024
Reply from Openface
Hi Christian!
Thank you so much for your high valuation of our product and for being our loyal customer! 💙
Acid cloud
Bought a cream Acid cloud for my teenage daughter. She had breakouts all over her back. The cream significantly reduced the number of closed comedones, and the texture of her skin became smoother. There are still comedones, but the cream is used irregularly. The texture is of medium density and spreads well on the back. I am satisfied.
I especially want to mention customer orientation. There were delivery issues. The manager solved the problem in 10 minutes.
I recommend it!
December 4, 2023
Reply from Openface
Hi Anastasiia :)
Thank you for sharing your experience with our Acid Cloud cream! We're thrilled to hear that it has significantly improved your daughter's skin texture and reduced the number of closed comedones. We appreciate your kind words about our customer service and are glad we could quickly resolve the delivery issue for you. Your recommendation means a lot to us!
Reply from Openface
Hi Benedetta,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that our product hasn't met your expectations and that you haven't noticed a difference in your skin.
We understand how disappointing it can be when a product doesn't live up to expectations, especially when you had high hopes for it. However, we're here to help and want to ensure you achieve the results you desire.
It's important to note that for the best results, we recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.
Additionally, we suggest increasing the frequency of use from 2-3 times a week to 5-6 times a week. This will provide more consistent exposure to the active ingredients and may help you see better results over time.
Based on your experience, we'd like to recommend incorporating our Exfoliating Body Cream alongside our Acne Body Wash into your skincare routine. This combination has been praised by many of our customers for its ability to leave skin feeling soft and smooth.
Please feel free to reach out to us if you have any questions or if there's anything else we can assist you with :)
I got my shower gel and body cream and…
I got my shower gel and body cream and its amazing actually. I saw the results after first 2 times I applied the gel to my keratosis areas. Two weeks now I am using it and the skin looks sooo much smoother, red spots became less inflammatory and seems with upcoming weeks it will go away at all. Happy!
February 8, 2024
Unprompted review
Reply from Openface
Hi Lilia!
Thank you so much for sharing your experience! We're thrilled to hear that our shower gel and body cream have made such a positive difference for your skin. We're committed to providing products that deliver results, and we're grateful for your support. 💙
I received old products twice
I received old products twice. On the bottom of the bottles it says 08/23. And I have only discovered it now.
Upd. The team got back to me saying it’s the manufacturing date and that there was a mistake on the bottle.
February 8, 2024
Reply from Openface
Hi Irina,
We've carefully noted your concerns regarding the printed date on our product, and we appreciate you bringing this to our attention.
Rest assured, the date displayed (08/23) reflects the manufacturing date due to a printing error. Our commitment to quality means we produce in small batches, ensuring freshness and safety. Your product is entirely safe for use. For clarity, its expiration is 24 months from the manufacture date, or 12 months after opening.
We deeply apologize for the inconvenience caused.
Best regards,
Openface Team
Reply from Openface
hi Ulli! thank you so much for sharing your experience :)
Cause I didn’t do second order but you…
Cause I didn’t do second order but you got my money on your own and send me the product I didn’t bought
January 8, 2024
Reply from Openface
Hi Victoria! Thank you for your review.
We’ve looked into what happened and it seems you were enrolled in our monthly subscription, which explains why you received a second order.
If our subscription terms were unclear, or if you didn't intend to subscribe, we are ready to resolve any problems regarding your second order, just please reply to our emails 🙏 we’ve sent 3 of them already.
The best product ever!I highly recommend it!
The best product that I ever tried..the combo of the shower gel and the cream is the best thing I ever had..I had struggled with mechanic acne for so long and this was the solution to it..you can really see the results from the first time you use it..I highly recommend it!!
January 2, 2024
Reply from Openface
Dear Georgiana, thank you so much for your incredible review! It's truly rewarding to know that you experienced noticeable results from the first use. We appreciate your recommendation and are delighted to have made a positive impact on your skincare journey 💙
Delivery process and efficiency
I could follow the delivery process of the 2 orders very precisely. The products were as expected, and the efficiency of the body lotion isn't a lie, it works very well when used as frequently as recommended.
December 25, 2023
Reply from Openface
Hi Tatiana! Thank you so much for sharing your feedback with us :)
I absolutely love this product
I absolutely love this product. I suffer with chest and back acne and including this in my skincare has been a game changer. I’m about to order my next lot. I use the shower gel and body cream 2-3 times per week
January 11, 2024
Unprompted review
Reply from Openface
Hi Georgia!
Thank you so much for your kind words! We're thrilled to hear that our products have been a game-changer for you. We can't wait to continue being a part of your skincare routine :)
Reply from Openface
Hi Eva! Thank you for your positive feedback :)
Great customer service!
Great customer service!
I had an issue with the delivery and customer service was great! I'm just starting to use the products, so I can't tell about the results but I'm sure they will be great too :)
December 13, 2023
Reply from Openface
Hi María! Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your experience with us ☺️
Reply from Openface
Hi Sarah! We appreciate your feedback and are delighted to know you enjoyed our product :)
Acid Cloud cream and Shower Gel are amazing!
The shower gel and acid cloud cream have been helping a lot with keeping my acne in check. The containers also last a lot longer than i thought they would.
December 11, 2023
Reply from Openface
Hi Russell! We are so glad you've found our products helpful, thank you for sharing your thoughts :)
I had ordered the Acne Body Duo because…
I had ordered the Acne Body Duo because I had pimples on my back, shoulders and buttocks and that frustrated me.
What can I say? I’m impressed by your products. I’ve almost got rid of all the pimples, most of which have disappeared thanks to your products. Thank you so much! ☺️
December 27, 2023
Unprompted review
Reply from Openface
Hi Nora! Thank you for sharing your experience! We're thrilled to hear our Acne Body Duo has helped clear up your skin. Your satisfaction means a lot to us. 😊
I love this product so far
I love this product so far! I’ve always struggled with body acne so I got the body wash and cream combo. I have only used it 2 times and can already see a difference in my skin! Can’t wait to see the improvements in a few weeks! Thank you so much for making this product !
December 17, 2023
Unprompted review
Reply from Openface
Hi Inês! We are glad you liked our products :) thank you so much for sharing your experience!
Great customer service
Great customer service. Received a broken dispenser, probably got broken while shipping. After informing customer service about this issue they shipped a brand new bottle straight away. And quite fast. Great work!
Talking about products, smell and consistency real nice, and it does what it says. Happy with these products so far.
December 13, 2023
Unprompted review
Reply from Openface
Hi Tomas! Thank you so much for your kind words, we really appreciate it :)
This product is actually quite…
This product is actually quite surprising for how well it works and does what it claims to. I suffer from mild fungal acne on my back with resulting hypopigmentation which I noticed started to normalize after a few usages. This is also one of the only body washes that I saw had azelic acid in it, which is what helped
November 10, 2023
Reply from Openface
Hi Sam! thank you for sharing your experience :) We're thrilled to hear that our product has been effective for you! We appreciate your support and look forward to continuing to meet your skincare needs. 💙
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