This cream has a nice, pleasant texture and feels great on the skin. I’ve been using it consistently for several weeks and really enjoy how comfortable it is to apply. The scent is a bit unusual at fi... See more
Company replied
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I’ve been using the OpenFace acne-fighting shower gel for a few weeks, and it’s made a noticeable difference. It helps reduce body breakouts, especially on my back and shoulders, and leaves my skin fe... See more
Company replied
I’ve been using this body cream for a couple of weeks now. It’s lightweight, absorbs quickly, and doesn’t leave that sticky or greasy feeling. My skin feels softer and more comfortable after applyi... See more
Company replied
I found the product to be on the pricier side for what it offers. Unfortunately, for my skin, I didn’t notice any significant improvement compared to other salicylic acid cleansers I’ve tried. Additio... See more
Company replied
Company details
Written by the company
Digital skin diagnostic and personalized skincare. Healthy skin should not be months away.
Contact info
Lithuania
- openface.io
4.4
Excellent
137 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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It works :)
I never found a product that will help me with the problems on my back… until now. It actually works and it has an accesible price, that’s all that matters.
August 5, 2023
Unprompted review
Reply from Openface
Hi, Andreea! Thank you so much for sharing your experience, we really appreciate your kind words :)
Truly made a difference for my skin…
Truly made a difference for my skin that has been Acne prone for years.
August 3, 2023
Unprompted review
Reply from Openface
Hi, Mette! We are glad we could help you, thank you for using our products :)
Natiia Patsiashvili
Hello, I ordered a serum several years ago, and the result was amazing. Since then, the brand has won my heart. A pleasant bonus is the beautiful packaging and custom jar. It's evident that the team has put effort into everything and creates truly awesome products. A few months ago, I started experiencing skin problems on my chest and back, and I was desperate. I remembered that I had previously used the serum and decided to reach out to ask if it was possible to create a body serum for me. I was pleasantly surprised and delighted to find out that the team had launched a body care line. I used the body cream and shower gel for 6 days, and there's hardly a trace of acne left. Thank you for being trustworthy and ensuring that I can feel confident that I'll be taken care of.
June 14, 2023
Unprompted review
Reply from Openface
Hello Natiia! thanks for such kind words, it means a lot for us 🤍🤍🤍
Didn't receive the products at first, but later received them for free
I ordered the products and paid, but didn't receive any feedback for a month. Later, I received my money back, an apology email and both products for free!
I've been using them for 1.5 weeks now, it doesn't give any striking results yet, but I can notice the improvement!
May 8, 2023
Unprompted review
Reply from Openface
Hello Yuliia! we're really sorry for such experience with our brand. Unfortunately we run out of stock and put this info on the website, but it's our fault we didn't contact your personally. Our team will email you soon with all the available options including the full refund of the order.
Amazing Customer Service
Amazing Customer Service
My package was lost by delivery service, but OpenFace sent me one more with another provider, stayed in touch, and were really supportive
January 23, 2023
Reply from Openface
Thank you for taking the time to share your experience with us 🤍 We're committed to ensuring that our customers have the best possible experience, and we're pleased to hear that you found our team to be supportive and helpful throughout the process. If you have any further questions or concerns, please don't hesitate to reach out to us.
Visible improvement!
I’ve been using the shower and cream bundle for 2 weeks and I’ve already seen a significant improvement on my chest, back and arm area.
Also, the shipping and tracking went really smooth and easy. Will definitely be buying again!
February 8, 2023
Reply from Openface
Thank you for sharing your experience with us! We're thrilled to hear that you've already noticed a significant improvement with our products. We appreciate your support and look forward to serving you again in the future!
Not impressed
I have been using the shower gel and body cream for a month. it doesn't get worse, but it doesn't get better either
March 9, 2023
Reply from Openface
Thank you for your feedback on the shower gel and body cream. We're sorry to hear that you haven't noticed any significant improvement after using them for a month.
We'd like to offer a couple of suggestions that might help improve your experience with the products. Firstly, it's important to note that for the best results, we recommend leaving the shower gel on your body for several minutes before rinsing it off. This allows the active ingredients in the gel to penetrate the skin and provide their full benefits.
Additionally, we suggest increasing the frequency of use from 2-3 times a week to 5-6 times a week. This will provide more consistent exposure to the active ingredients and may help you see better results over time.
Of course, everyone's skin is different, and individual results may vary. However, we hope that these suggestions will help you get the most out of our products and achieve the best possible results. Please don't hesitate to contact us if you have any further questions or concerns.
It's been two weeks I'm using the gel…
It's been two weeks I'm using the gel and I already see an improvement. Looking forward to a clean skin for the summer.
February 17, 2023
Reply from Openface
Thank you for your positive review! We're thrilled to hear that our gel has already helped improve your skin, and that you're excited to have clean skin for the summer. If you need any further assistance with your skincare needs, please don't hesitate to contact us. 🤍
Great experience
The purchasing process was convenient but I didn’t like that there were no delivery options other than local post office. Maybe there will be in the future. Overall the product is great, I recommend buying from this company.
February 16, 2023
Reply from Openface
Thanks for your feedback 🤍we've already added DPD delivery option to Lithuania
I didn't receive my order
January 20, 2023
Reply from Openface
Dear Aysha,
We apologize for any inconvenience caused regarding your order. We have checked the tracking information for your parcel, and it appears that the delivery was attempted on 27-01-2023 but there was no one available to receive it.
We would like to offer you two options for the delivery of your parcel. You can either book a redelivery or collect it from a nearby collection point. You can arrange this by visiting the following link: https://www.royalmail.com/track-your-item#/tracking-results/LP240187471LT.
If you have any further concerns or questions, please do not hesitate to reach out directly to us. We would be more than happy to assist you in any way that we can.
Best regards,
Openface Team
Looks like my skin likes it. :)
The delivery was really quick and I think the packaging and design looks really good. I can feel how my body and skin change and I think I can see the difference, too. But I need more time to see if my acne fades out or not.
February 5, 2023
Reply from Openface
Thanks for the positive review! We're happy that you received your order quickly and like the product's design. It's great that you're already seeing some positive changes in your skin. Keep using it as directed for a few more weeks to see results on acne. If you have any questions or concerns, just let us know.
I’ve been using this product for 3…
I’ve been using this product for 3 weeks now and I can really see the difference on my back. The acne has gone and pre acne spot is slowly fading away. What a game changer!!!
February 4, 2023
Reply from Openface
Thanks for sharing your positive experience with our product! We're glad it has made a noticeable difference and thank you for your support! 🤍🤍🤍
The shower gel
The shower gel, the body lotion with acids and other perks, customized serums (with your name on the bottle!) - all these goodness has being placed onto my body for over two years. My skin is so gratefull for that. Dear creators, my soothed body (from face to buttocks) and I appreciate your work a lot. Much love!
September 19, 2022
Unprompted review
Amazed
Absolutely amazing product! I bought the shower gel to help clear up the bumps across my arms, chest, shoulders and upper back and all I can say is WOW! The bumps that I have suffered with for over 2+ years are gone. No other product has worked for me but this. I can’t wait to try the body lotion soon and perhaps will try a face serum in the future! Thank you Openface ❤️
September 18, 2022
Unprompted review
Loved it
Great products - worked amazingly for my skin and no issues with purchase or delivery.
August 25, 2022
Reply from Openface
Thanks for the feedback <3
Bad delivery and tracking website
Order was confirmed 8th of July. Website says shipping takes 5 - 12 business days. On the 20th of July it says my order couldn't be delivered. It did not under any circumstance get an email that stated that I could pick up my order from somewhere and now it's being returned.
Issue was resolved in a respectful and fast manner. The product does work really well!
August 15, 2022
Reply from Openface
Dear Naomi,
We are sorry for this experience. As we see via parcel tracking there were several attempts to deliver the parcel to you. And, sometimes it happens when local post offices do not send the delivery notifications. However, we will be happy to send a new parcel via priority shipping for free, to make sure you will get all proper tracking and notifications about your parcel. We'll contact you via email to arrange the delivery
Easy to order and get delivered
It was easy to order, and I got the product delivered to Portugal fast. I also got the discount for the first purchase and the support staff was really nice. However, it would be even better if it was possible to get a response within 1-2 days. Thanks!
August 3, 2022
Reply from Openface
Thanks Kate for your feedback 🙂 we're doing our best to improve our service
Received broken product
I received the package half broken (the lid does not close properly) and the gel leaked through it... I sent an e-mail to the support but never received a reply unfortunately. Very disappointed :(
July 19, 2022
Reply from Openface
Hello Uliana! We already contacted you through email but once again, we apologize for the inconvenience we caused. We're in the process of changing our shipping company and can assure you that we'll imporove our delivery service soon. Meanwhile we've sent you a new parcel with our products and according to the tracking number it should've been delivered on the 4th of August. Could you please confirm that you recieved it and everything is all right? We didn't see a response from you
It helps well against back acne and…
It helps well against back acne and keratosis. It is long-lasting and has a pleasant texture!
June 6, 2022
Unprompted review
Reply from Openface
Thanks for your feedback 🤍
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