Bought a observation bag from open house had a problem with DPD leaving it in a unsafe location… and when I returned home nothing was on my door step 😭 Contacted open house and within 15 mi... See more
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Having recently purchased 3x Response Lite rucksacks, one of the buckles broke. These are really well made bags, but things happen... We messaged OpenHouse and had a response from them within a fe... See more
Company replied
I have bought numerous things from Openhouse, and have never been let down by the products themsevles, or the customer service you receive. Nothing is ever to much for the team, and always go above an... See more
I was impressed by the service from Openhouse, they went above and beyond. The delivery time was good by UPS - gold service! However, "the of the shelf" items arrived loose, with no protective interna... See more
Company replied
Company details
Written by the company
Our passion for bespoke and innovative design has grown over the last thirty years ensuring that we are still leaders in the textile manufacturing industry.
Contact info
Craven Street 125, CH41 4BW, Birkenhead, United Kingdom
- 0333 990 0999
- sales@openhouseproducts.com
- openhouseproducts.com
4.8
Excellent
81 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fell shot of expectations
Ordered Minday the 14th in the evening and order arrived Tuesday 22nd after chasing multiple times and being told at one stage it had been delivered. Was also asked if I still wanted my order. Expected better service even for a small order as items where In stock of the shelf items.
Items where required for the weekend and expected 4 days to be enough lead time for dispatch and delivery considering the amount for postage and it being DPD delivery
February 25, 2022
Reply from Openhouse Products
I’m very sorry to read your review; yours is our first, and hopefully only, 1-star review. We have had a chance to review the mistake that caused the delay to your delivery and will be checking this in future with the team. I understand that you were asked if you still wanted your order because payment was still showing to us as pending at the time, so we wanted to confirm this.
I have credited your account with £10 worth of points to refund the cost of the delivery plus extra should you choose to shop with us again.
Once again, my apologies for your experience on this occasion.
Great product delivered really quickly
February 23, 2022
Reply from Openhouse Products
Glad to hear everything was up to scratch for you!
Reply from Openhouse Products
Brilliant, so pleased to hear this
Excellent service
Excellent service! There was a problem with my order and this was rectified promptly and efficiently
January 15, 2022
Reply from Openhouse Products
Apologies again for the original error with your order, Wendy, but I'm so pleased to hear that we resolved it to your satisfaction!
I purchased the airways bag
I purchased the airways bag, very good design, good quality,
January 14, 2022
Reply from Openhouse Products
It's great to know that the Airways Bag is working well for you, we will pass this feedback onto the design team to let them know.
Excellent quality bags and no issues…
Excellent quality bags and no issues delivering to the highlands of Scotland, what’s not to like.
December 17, 2021
Reply from Openhouse Products
Thank you for taking the time to leave a review
Let down by DPD but not open houses…
Let down by DPD but not open houses fault. Quick delivery exactly as described, some nice Xmas chocs and a mini Fak thrown in too. Will use again
December 16, 2021
Reply from Openhouse Products
Sorry to hear that your delivery didn't go to plan, I hope the chocolates made up for it! Thank you very much for taking the time to leave a positive review :)
Great service as usual,
Great service as usual,
Only improvement would be to provide the tracking number with DPD so I know when to expect.
Cheers
December 11, 2021
Reply from Openhouse Products
I've had a chat with the customer services team about your tracking number and unfortunately your order slipped through the net for the tracking list on this occasion, this would normally always be provided. Sorry about that!
I needed a bag for my personal PPE
I needed a bag for my personal PPE. My new Openhouse equipment backpack is the one 😎 smart, stylish and loads of room and of course always great service 😀😀😀😀😀
December 9, 2021
Great service
Great service, exceptional products, prompt delivery. Will be my only choice from now.
December 7, 2021
Reply from Openhouse Products
What fantastic feedback! Thank you for your kind words, we're so pleased to know that Openhouse is the perfect choice for you
Well built from excellent materials…
Well built from excellent materials although the loops for attaching the bag to other equipment could do with being larger
December 7, 2021
Reply from Openhouse Products
Thank you for sharing your thoughts on the pouches. Although these items are now discontinued I will still make sure your feedback is passed onto the design team for future reference.
I ordered the medicines bags yesterday…
I ordered the medicines bags yesterday and they arrived today. Cant ask for better than that. Great servcie.
December 3, 2021
Reply from Openhouse Products
So pleased to hear this, thank you for choosing us and enjoy your new bag :)
I give this rating as this is the…
I give this rating as this is the second time using there service is was placed packed and delivered within days would highly recommend and will be placing further orders as and when required
November 25, 2021
Reply from Openhouse Products
This is brilliant to hear, thank you for the 5 stars and we look forward to hearing from you again soon :)
Slow delivery, and slower customer service
Ordered some burns kits & spillage kits from the special offers section of the website, which seemed to suggest that everything we wanted was in stock. Paid by card and the order was processing.
After 7 days, we'd not received the order, nor had any updates, so emailed to ask about the status of the order. Had to chase a second time, as nobody bothered to reply to the first email.
The response finally came after the goods (9 days after ordering), simply saying that the goods were delivered that morning,
November 18, 2021
Reply from Openhouse Products
I'm sorry to hear that we fell short of our estimated delivery times on your order. As explained via email, there was a delay in the stock coming to us from the supplier, however I appreciate that you should have been notified of this sooner.
Please be assured that we never ignore customer emails; the team would have been working through prior messages in turn before reaching yours. I understand that you did not receive a swift response so we would always advise you to call us where possible if your enquiry is urgent.
Regarding the response, I can see that an update was sent first thing following your chase email. I can see that not only did Jo apologise for the delay, she also explained the reason for it and advised an exact delivery time.
I hope this has helped in clarifying the situation for you and apologise again for the delay on this occasion.
Fast delivery awesome products what…
Fast delivery awesome products what more do you need
November 16, 2021
Reply from Openhouse Products
Thank you for the great review!
The product I received was what says on…
The product I received was what says on the tin fits all my kit in that I require highly recommend Openhouse
November 10, 2021
Reply from Openhouse Products
Glad you've found an Openhouse bag that works for you and that you'd recommend us - nothing better than word of mouth from happy customers! Thank you for the 5 stars
Absolutely awesome product!!
Absolutely awesome product!!! Well recommended…….only missed out on 5 stars due to delay in delivery.
October 24, 2021
Reply from Openhouse Products
Your feedback about the delivery delay has been passed onto our warehouse team for review, hopefully we can earn that final star on your next order!
Great communication from the start
Great communication from the start. The product arrived very quickly. I'm very happy with the service would definitely buy from this company again.
October 21, 2021
Reply from Openhouse Products
This is great to hear, we look forward to welcoming you back and you can redeem the points you have earned on your next order
A great product well made and…
A great product well made and surprisingly good value. Adventure Bike stuff is usually overpriced in my opinion. Highly recommend. Saw article in ADR magazine
October 9, 2021
Reply from Openhouse Products
Thank for taking the time to leave a review and happy riding!
Amazing service as always
Amazing service as always. From point of sale, to delivery and receiving the products. I ordered the scram bag, large trauma backpack, bespoke pouches and 2018 range pouches. I was advised of all delays due to stock take and can’t fault the customer service team. Another one of many orders I have placed and they’re fantastic
October 8, 2021
Unprompted review
Reply from Openhouse Products
It's great to hear that you've consistently been happy with the service and products you've received from us, we're glad to have you!
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