Bought a observation bag from open house had a problem with DPD leaving it in a unsafe location… and when I returned home nothing was on my door step 😭 Contacted open house and within 15 mi... See more
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Having recently purchased 3x Response Lite rucksacks, one of the buckles broke. These are really well made bags, but things happen... We messaged OpenHouse and had a response from them within a fe... See more
Company replied
I have bought numerous things from Openhouse, and have never been let down by the products themsevles, or the customer service you receive. Nothing is ever to much for the team, and always go above an... See more
I was impressed by the service from Openhouse, they went above and beyond. The delivery time was good by UPS - gold service! However, "the of the shelf" items arrived loose, with no protective interna... See more
Company replied
Company details
Written by the company
Our passion for bespoke and innovative design has grown over the last thirty years ensuring that we are still leaders in the textile manufacturing industry.
Contact info
Craven Street 125, CH41 4BW, Birkenhead, United Kingdom
- 0333 990 0999
- sales@openhouseproducts.com
- openhouseproducts.com
4.8
Excellent
81 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Outstanding customer service
Outstanding customer service. Prompt reply to all my queries. Fast delivery with a reliable courier. I can not fault OH at all.
October 6, 2021
Reply from Openhouse Products
Thank you for the glowing review, I will be sure to pass your feedback onto Hannah in our customer services team who handled your order.
I could not recommend openhouse…
I could not recommend openhouse products enough, most of my bags are used by others which might not have much respect for the money spent on them. They have held up so well and even better than some cheaper alternatives with a big name.
The pouches I have recently purchased make up a kit that is a modular system which they lend them selves to very well
October 5, 2021
Reply from Openhouse Products
Thank you so much for the 5 star review. Durability is a top priority in the design process so it's great to know that our bags are holding up to the rigours of the job.
Excellent service and communication.
Excellent service and communication.
£7.80 delivery for 100grams and a two week wait let you down
September 21, 2021
Reply from Openhouse Products
Thank you for your feedback and I'm sorry that we fell short of your expectations on delivery. This has been raised with the dispatch team as it is far outside our usually swift turnaround time, which I'm confident you'll experience with your next order.
Very quick and efficient service
September 15, 2021
Reply from Openhouse Products
Thank you for the 5 stars!
Reply from Openhouse Products
Well we can't beat that for a service review, thank you!
I absolutely love it
I absolutely love it. Been after the old design for ages. As soon as I has seen that openhouse had one for sale I had to get it. It’s has lots of useful features and I can use it for many different things. Eg medical bag,camera bag or work bag. Stands out and is brill . Love it to bits
September 1, 2021
Fantastic!
Absolutely great products, high quality and the attention to detail in the bags is second to none. When purchasing my bag I spoke to a lovely sales member called Jo, she was very helpful, patient and I felt I could ask her about any queries I had about the bag. I would highly recommend. The only negative I would say is the price I wish it was a little less expensive but that is expected of such high quality bags.
September 1, 2021
Unprompted review
Reply from Openhouse Products
Thank you for your comments, Edward. We will pass on your feedback to Jo; she's definitely a customer services star!
Top quality bags
Top quality bags, worth the small extra price.
The wipe clean materials are an absolute god send. Highly recommend if you are looking for a great bag
September 1, 2021
Reply from Openhouse Products
We're glad to hear that our micrAgard fabric is proving its worth and making life that bit easier for you!
Brilliant service
Brilliant service, brilliant products, got what I ordered without any fuss, customer service are quick to help out and to keep you up to date
August 1, 2021
Reply from Openhouse Products
We're so happy to read this, thanks for sharing your feedback!
Great friendly service
Great friendly service, very customer focussed, couldn’t have asked for a better service! Good communication. Thank You again
July 29, 2021
Reply from Openhouse Products
We always want our customers to feel valued so this is great to read, thank you Lewis :)
Reply from Openhouse Products
Appreciate your feedback, Simon, enjoy using your new pouch :)
Great service and confidence for the future
We have had a couple of short-notice requirements for bags of late to add to our arsenal, and the service we have received has been friendly and professional.
Good communication and also excellent support looking ahead to made-to-order offerings.
July 18, 2021
Reply from Openhouse Products
We always strive to meet customer requirements so it's great to hear we've done so here, even with the tight deadlines! Don't hestitate to contact us if you've got any questions.
Good quality product
Good quality product. Great price and good communication from order to delivery.
July 14, 2021
Reply from Openhouse Products
Thanks for your review Wayne and thank you for choosing Openhouse!
Was really happy with the level of…
Was really happy with the level of service and got my item within 48 hours of ordering top products will definitely be using openhouse again thanks.
July 10, 2021
Reply from Openhouse Products
Our customer services team will be happy to hear this, we aim to get our orders out as swiftly as possible.
A trustworthy supplier
Openhouse Products is and has been a faithful and reliable supplier for many years. The employees are skilled and take the time to understand our and our customers' wishes/demands.
May 12, 2021
Unprompted review
The design and quality of Openhouse…
The design and quality of Openhouse Products sets a new standard for resuscitation bags.
May 11, 2021
Unprompted review
Great products with nice design and…
Great products with nice design and innovative solutions. Nice and helpful staff that are always very service minded.
May 11, 2021
Unprompted review
Reply from Openhouse Products
It's always a pleasure to deal with you Jon!
Command folder
Command folder - Excellent product, well made with high quality material. Useful range of pockets, clipboard clip and binder exactly as described and shown online. Fast delivery.
May 5, 2021
Reply from Openhouse Products
The Command Folder is one of our most popular new designs this year so it's great to know you're happy with it!
Reply from Openhouse Products
Great to hear, thank you
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