Bought a observation bag from open house had a problem with DPD leaving it in a unsafe location… and when I returned home nothing was on my door step 😭 Contacted open house and within 15 mi... See more
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Having recently purchased 3x Response Lite rucksacks, one of the buckles broke. These are really well made bags, but things happen... We messaged OpenHouse and had a response from them within a fe... See more
Company replied
I have bought numerous things from Openhouse, and have never been let down by the products themsevles, or the customer service you receive. Nothing is ever to much for the team, and always go above an... See more
I was impressed by the service from Openhouse, they went above and beyond. The delivery time was good by UPS - gold service! However, "the of the shelf" items arrived loose, with no protective interna... See more
Company replied
Company details
Written by the company
Our passion for bespoke and innovative design has grown over the last thirty years ensuring that we are still leaders in the textile manufacturing industry.
Contact info
Craven Street 125, CH41 4BW, Birkenhead, United Kingdom
- 0333 990 0999
- sales@openhouseproducts.com
- openhouseproducts.com
4.8
Excellent
81 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Bags Always
Bought a few bags now and never let down on the quality of them or service provided.
April 6, 2021
Reply from Openhouse Products
It's great to hear you're pleased with your orders, we hope you'll get great use out of them
In command of life.
Ordered the incident command bag as an everyday work bag. Its absolutely spot on for my needs with everything organised and available when I need it.
Obviously added some extras to go with my order and I'm pleased with it all.
Great speedy service and quality products.
March 17, 2021
Reply from Openhouse Products
We love the Incident Command Backpack too! So pleased to hear this feedback, thank you
Prompt dispatch of products
Prompt dispatch of products, high quality customer service and easy to track
March 11, 2021
Reply from Openhouse Products
Thank you for your feedback!
Excellent service
Excellent service - I ordered several items but the packaging was damaged in transit and an item was lost. They sent out a replacement item immediately and were really helpful in getting it sorted.
February 25, 2021
Reply from Openhouse Products
I'm sorry that your delivery process wasn't as smooth as it should have been, but glad we were able to resolve it promptly for you.
Good product at good price
Good product at good price. Delivery a little slow, but otherwise excellent
February 24, 2021
Reply from Openhouse Products
Sorry to hear this Ronnie; we will raise the issue of your slow delivery with our couriers as it is always helpful to know what we can improve on so thank you for letting us know.
Amazing Piece of Kit
Amazing Piece of Kit.
Fantastic Customer Support, Excellent Communication, Fast Purchasing, Clear and Precise payments.
Good Quality Product.
February 24, 2021
Reply from Openhouse Products
Can't get better than that, thank you Nathaniel!
Reply from Openhouse Products
Thank you, Gavin!
Reply from Openhouse Products
Appreciate your feedback! We'll make sure this is passed onto our customer service team
Excellent communication
Excellent communication, custom designs made to exact specs without issue. Quality and standard top notch!
February 1, 2021
Unprompted review
Reply from Openhouse Products
It's great to hear you're pleased with your custom design, Damon :)
Great communication from my first…
Great communication from my first enquiry onward. A straightforward online ordering process. Good delivery updates as expected with the delivery charge. Product is well put together and robust. Many thanks.
January 31, 2021
Reply from Openhouse Products
Thank you so much Andrew, it's great to hear you had a smooth experience ordering with us!
Reply from Openhouse Products
Can't say better than that, thank you for your comments!
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