Optima Computers Reviews 235

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Compute screen stopped working . I rang Optima with my issue. They booked my computer in the next day. Ibraheem was polite and professional . Explained everything and provided a quote next day .front... See more

Rated 4 out of 5 stars

The advice, service and aftercare was excellent. The only difficulties arise from me, the customer. I am no technie so things have to be explained to me slowly and carefully. Like most experts, Opti... See more

Rated 5 out of 5 stars

Called Optima after trying a couple of other IT companies that didn't like the sound of what i wanted to do which was transfer all my old e mails and folders and files over following virgin media cutt... See more

Company replied

Rated 5 out of 5 stars

We have been customers of Optima for many years and have always been delighted with the service we receive from Nick and his team. We recently replaced our 9-year-old PC, also supplied by Optima. Nick... See more

Company details

  1. Computer Repair Service

Information provided by various external sources

Computer & Laptop Sales. IT Support for homes & business. Workshop, Onsite & Remote Engineers, Call 020 8445 6700


Contact info

4.2

Great

TrustScore 4 out of 5

235 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Optima Computers of 15 Sussex…

I use Optima Computers of 15 Sussex Ring, Woodside Park, London N12 7HX for my computer related support. I have found them responsive, prompt and knowledgable. My last problem was a week ago and they patiently trawled my system to find and rectify the issue.

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Optima were great from start to finish

Optima were great from start to finish. They talked me through the options for the wifi dead spots in the house, gave me a cost indication and then did a full site survey and then the actual job. Communication was excellent throughout, fast responses and Nick explained the whole process very clearly (I am not very technical !). The installation team were also great; quick, tidy and polite and most importantly of all this has solved a 2 year persistent problem which seemed unsolvable and which I have tried various "off the shelf" solutions for, to no avail. I would definitely recommend Optima !

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Recommended

Fast, efficient and courteous withe ability to explain without being patronising. I have recommend this company and Nick Shah who fulfilled our Wi-fi requests.

September 22, 2020
Unprompted review
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Reply from Optima Computers

Thank you so much for your review. Happy to hear all is well with the improved wifi and look forward to helping with any other improvements in the future.

Rated 5 out of 5 stars

Excellent service

Excellent service from Peter. No fuss or drama and when a few extra things needed attention he just dealt with it.

September 17, 2020
Unprompted review
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Reply from Optima Computers

Dear David, We’re so happy your experience with us went so smoothly. If any of your family / friends could also benefit from our services, would you mind sharing your review with them ? Thanks again! NS

Rated 5 out of 5 stars

Excellent and honest customer service

I have used Optima for a number of years now to service and repair my home IT and even though there are now several repair firms nearer to where I live, I continue to use them because of the consistency and quality of service, and value they provide. I like the fact that turn round is quick and you are given a clear, user-focused explanation of the problems discovered and the options for resolution - including (as in this instance) the option not to proceed with what could have been an expensive repair to an ageing machine where replacement or alternative kit bought elsewhere provided the best outcome. It's great to know such a company is there for you when your tech lets you down.

September 16, 2020
Unprompted review
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Reply from Optima Computers

We are really pleased that you had a great experience with Optima.
Thank you for your thoughtful review - It really does capture all that we try and achieve at Optima and knowing that we are able to deliver at this level will encourage new business and residential customers to try our services. We look forward to helping you with any IT requirements in the future.

Rated 5 out of 5 stars

I would highly recommend optima they…

I would highly recommend optima they always provide a friendly and professional service and always responds to calls and emails quickly.

September 11, 2020
Unprompted review
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Reply from Optima Computers

Thanks for your review. We are always happy to receive feedback and this helps us maintain a high level of service. We look forward to helping you soon with any other IT needs.

Rated 5 out of 5 stars

Optima Computers - a trusted Partner in Business IT Support..

Optima Computers has been a very friendly and professional Support Team to my business. I signed them on in 2018 and since then, they have been able to steady my computer issues. We have never had a single disruption since 2018 like we used to have before signing them on. Their Technicians are extremely friendly, courteous and very professional. We are happy that we signed them on to support our business.

September 10, 2020
Unprompted review
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Reply from Optima Computers

Thank you for your 5 star review Dr Ugwumba. It really has been a pleasure working with you and we look forward to a long IT relationship between Swifthand and Optima.

Rated 5 out of 5 stars

Optima - great for averting your next potential crisis.

As a small business we have used Optima's services on several occasions. We first asked their help when we were in a crisis, they have helped make sure the risk of that type of crisis is much reduced.

September 9, 2020
Unprompted review
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Reply from Optima Computers

Thank you so much for your kind words, George. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent service from Optima

Excellent service for this company - really sorted out my internet with their no nonsense - get it done approach - highly recommend

August 28, 2020
Unprompted review
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Reply from Optima Computers

Thank you for your review Morris - I am very pleased you are happy with the Enterprise Wifi solution.
It just works wonderfully and will serve you well for a good few years. Remember, our support team is always on hand to help with any queries. All the best, Nick

Rated 5 out of 5 stars

Efficient, professional and fast

Optima Team was very efficient, as always and boosted our internet signal in very short period of time. As usual, we call them to help us with all our equipment, and we can highly recommend their services.

August 25, 2020
Unprompted review
Rated 4 out of 5 stars

A New Computer

The advice, service and aftercare was excellent. The only difficulties arise from me, the customer. I am no technie so things have to be explained to me slowly and carefully. Like most experts, Optima assume that customers know as much as they do, but this isn't the case. However, staff were very kind and patient and the results are great. I will get used to it in time!

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent IT company

Optima are a very professional and responsive IT company. The guys are always helpful and nothing is too complex for them. Have been using their services for around 15 years now and they have been brilliant.

August 10, 2020
Unprompted review
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Reply from Optima Computers

Thank you for your great review Manoj, It has been an absolute pleasure working with you and your team at Shine. We look forward to many more years of working together!

Rated 5 out of 5 stars

Job Well Done

I cannot fault the Optima Team from the booking to the completion of the works carried out at my home.
Good communication, engineers punctual and efficient.
Thank You
VB

July 14, 2020
Unprompted review

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