While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I chose Optimalprint.sg because it says on its website "printed in Singapore and fast delivery". On 11 May, i received an email saying my product has shipped. Delivery window is 14-18 May. I had... See more

Company replied

Rated 5 out of 5 stars

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... See more

Rated 5 out of 5 stars

Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Enve... See more

Rated 4 out of 5 stars

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... See more

Company details


Contact info

3.6

Average

TrustScore 3.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quick but no QC

Quick delivery. But no QC checks at all. Hard to reorder some cards as names had been cut off

August 22, 2023
Optimalprint logo

Reply from Optimalprint

Hi,

Thank you for your feedback.

We're really sorry about the issue with your order.

We have contacted you through e-mail regarding this.

Kind regards,
Vanessa
Optimalprint

Rated 3 out of 5 stars

To be more user friendly and able to review photo arrangement before submitting.

Easy to upload, but lack of facility or difficult to arranging few photos into one pages.
Delivery is efficient.
The 1st pages of the photo was not display probably, not fully appear.

August 19, 2023
Optimalprint logo

Reply from Optimalprint

​​Hi William,

Thanks for finding the time to give us feedback.

We're sorry to hear you encountered problems in editing your design. We have contacted you by e-mail to resolve this concern directly.

Kind regards,

JM
Optimalprint

Rated 5 out of 5 stars

Great experience

A great selection of templates, premium printing quality, fast delivery and very good customer experience. Will come back next time.

August 14, 2023
Rated 5 out of 5 stars

The album quality is so good

The survice is good ! The way of ordering album was quite easy even I’m not good at doing these things. And delivered very fast. I ordered 2 same albums, 1 is for my friend as a gift and 1 is for myself. My friend was very happy ! We could share our memories with this nice albums. Thank you !

July 21, 2023
Rated 4 out of 5 stars

Very easy to use

Very easy to use. I can find nice wall painting and photos and print out to change my wall hung canvas regularly. It allow me to change the mood of the house at a very low cost.

July 15, 2023
Rated 5 out of 5 stars

Fuss Free

I looked around for physical stores to print my hardcover book and every one was exorbitantly expensive. Optimal Print offered me a fast and easy way, delivered straight to my door. Highly recommended!

July 11, 2023
Rated 1 out of 5 stars

Foil job poor-quality - much of the order can’t be used.

The site was easy to use, the product was delivered promptly. The design options are great and I loved the final design of my card.

It’s a shame that the print job on the delivered product was incomplete.

I had opted to pay an additional $2 per card (which was $1 after a welcome discount) for a foil finish on the card.

Unfortunately the foil was unfinished on many of the cards … it was almost as though there was a clot in the printer head and foil only came out in parts rather than flowing smoothly.

As such, many of the cards already look already used, or as though the foil has been peeled off - meaning that many of them can’t be sent out, as they look scrappy.

July 4, 2023
Optimalprint logo

Reply from Optimalprint

​​Hi Kate,

Thanks for taking the time to post your feedback.

We're sorry to hear about this problem. We have contacted you via email to investigate and resolve this concern directly.

Kind regards,

JM
Optimalprint Support Team
Help Center: https://support.optimalprint.com/hc

Rated 5 out of 5 stars

Highly recommended

I love it! The photobook arrived earlier than expected (5 working days). It was very well done with good quality paper. The packaging is also professional. Highly recommended.

June 30, 2023
Rated 5 out of 5 stars

Great experience

The interface was really easy for me to arrange, move the photos around and to create a collage. The product was shipped out really quickly too and the quality of the product was great! They were mainly photos snapped on our camera but the print came out sharp. I wish they had more premium cover options like linen. It was a very reasonably priced photobook. My husband was pleasantly surprised when I presented the phonebook to him

June 24, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look