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Rated 1 out of 5 stars

I chose Optimalprint.sg because it says on its website "printed in Singapore and fast delivery". On 11 May, i received an email saying my product has shipped. Delivery window is 14-18 May. I had... See more

Company replied

Rated 5 out of 5 stars

Received photo album a bit than normal schedule day. Quality is good. My family liked it. * Print and paper quality is good and compact * May need to improve the response time when designing the... See more

Rated 5 out of 5 stars

Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Enve... See more

Rated 4 out of 5 stars

Fast and efficient way to create a photo book album no doubt about that. especially when you're in a tight schedule. However, it would better if there was ideas given to create the photo book better l... See more

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3.6

Average

TrustScore 3.5 out of 5

267 reviews

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Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Too faded 25220440

The printing i received on canvas is very faded. I was honestly very disappointed, i am honestly thinking to turn my digital print into a business but the printing is just too faded.

This is my order number: 25220440.

P.S I changed it to 4 stars from 1 because I believe customer care is extremely important and I appreciate them getting back to me so quickly and turning the experience around. Excellent customer service!

February 5, 2023
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Nur,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Sincerely,

Ralph
Optimalprint

Rated 1 out of 5 stars

order No 24988424

order No 24988424

The two photobooks I ordered a month ago have not arrived yet. I thought it was printed in Singapore, but it has been stopped by mail from Frankfurt. I didn't make it in time for a farewell gift for my dear friends. It's a pity that I wasted my time and effort. where is the photobook? I track daily, but it doesn't update.

January 12, 2023
Optimalprint logo

Reply from Optimalprint

Hi Kunie,

Thanks for finding time to give us feedback.

We're really sorry about the issues with your order.

We have contacted you via email immediately to solve the issue for you and to investigate what happened.

Thanks for ordering from us.

Best regards,
Nicole

Rated 1 out of 5 stars

My product has still not reached me

My product has still not reached me. PLEASE DO NOT BUY FROM THIS SITE

February 3, 2023
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

We really want to resolve this issue for you. Please provide your order number by updating your review. Or your may contact our support team to assist you further. Rest assured, once you contact us, we will surely address everything and resolve your concerns the soonest time possible as we want you to provide the best customer experience.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know more details regarding your feedback and suggestions on how we can improve.

Kind regards,

Cherry
Optimalprint

Rated 2 out of 5 stars

disappointed

The photo book was meant to be an anniversary gift.
Expected delivery date was 24-26.01 according to optimal print.
According to DHL tracking on 26.01 it was only departing Frankfurt (to go to Singapore).
My anniversary surprised is ruined and I am very disappointed.

January 27, 2023
Optimalprint logo

Reply from Optimalprint

Hi Olga,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

I apologize if there is a delivery issue with your order.

We have contacted you by e-mail to find the best solution for you.

Thanks for choosing Optimalprint.

Kind regards,

Rosana
Optimalprint

Rated 1 out of 5 stars

The delivery is taking longer like…

The delivery is taking longer like hell. When tried to buy it, it was stated the item will be delivered from singapore. Until now the item in Germany

January 27, 2023
Optimalprint logo

Reply from Optimalprint

​​Hi Sunil,

Thank you for your review and for bringing this to our attention. Please know that your feedback is important to us and we take matters like this very seriously.

We have contacted you via email and looked for the best solution for you.

We appreciate your patience and understanding.

Kind regards,

Anne
Optimalprint Support Team

Rated 5 out of 5 stars

Great quality printing

Great quality printing, fast delivery, responsive customer service. Very pleased with my calendar. However, online design tool is a bit glitchy, requires some patience!

January 9, 2023
Rated 5 out of 5 stars

I’m super impressed with the delivery

I’m super impressed with the delivery. I Didnt understand how to use it actually but just winged it. I didnt knkw that we could change the colour of the book. Will definitely buy again if need!

January 14, 2023
Rated 4 out of 5 stars

I would recommend!

I've recently print a canvas, a poster and a photobook. I am satisfied with the quality of the print. It would be great if more features can be allowed in the software used to create the photobook, like inserting stickers, or inserting and positioning text on the photos. What I like about this company is that the annual subscription includes unlimited free shipping, which really helps save money! Delivery was fast too!

December 20, 2022
Unprompted review
Rated 1 out of 5 stars

Colourless

very disappointed with the Canvas received today, the colour of the photo printed on the canvas is very faded off, very bad printing, wont recommend anyone to do any printing from them, wasted money and yet cant display your photo canvas at home due to the extreme bad printing.

January 6, 2023
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Edmund,

Thank you for your feedback. We sincerely apologize for the inconvenience this may have caused you.

We'd love a chance to make this right so we have sent you an email to resolve the issue.

Sincerely,

Vince
Optimalprint

Rated 5 out of 5 stars

Great experience

Great experience. Created customer Holiday Cards using their website - easy to use, logical. Cards came in a few days. Very high quality printing on heavy stock (I upgraded to glossy finish). Envelopes were also good quality. Will use them next year.

December 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great! liked your end product.

Received photo album a bit than normal schedule day. Quality is good. My family liked it.
* Print and paper quality is good and compact
* May need to improve the response time when designing the album
* May provide plastic cover like book cover to protect the album.
* After selection of photos application can provide template to render automate instead of single photo on each page.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

very fast delivery, good quality

very fast delivery, top customer service and good quality. it would be cool if they improve their web-software to personalise and design the cards even better.

November 22, 2022
Rated 1 out of 5 stars

Passed Deadline, nothing received, no help rendered.

Painful experience. Made my orders 1+ week in advance and expected a delivery as they have indicated within Singapore to be 2-5 business days. Worst mistake ever. Item status was stated as delivered but did not reflect at the delivery vendor. Upon daily check in (due to urgency and importance of the items), they were not able to provide any assistance or support to help w the push for an update, insisting to wait until the deadline was missed. So here i am, with a missed deadline and nothing on hand. and I receive a system operated reply to wait again. if that was the case, please do not indicate inaccurate lead times to mislead consumers. To think i even wanted to sign up for a Plus membership if the experience was good. Alerting all future consumers, i hope you have a better experience than me and take a risk that is worth your while.

November 17, 2022
Unprompted review
Optimalprint logo

Reply from Optimalprint

Hi Ashley,

Thank you for your review and for bringing this to our attention. We work hard to exceed our customers' expectations and we appreciate your feedback.

Our support team is available 24/7 here: https://support.optimalprint.com/hc/articles/360001447305, please let us know your order ID so we can locate your order and the team can help you further.

Kind regards,
Madalina
Optimalprint Support Team

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