Optimal Solicitors Reviews 1,260

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The team was professional, responsive, and incredibly supportive. They explained everything clearly, kept me updated throughout the process. Thank you.

Company replied

Rated 5 out of 5 stars

Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... See more

Company replied

Rated 1 out of 5 stars

I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate... See more

Company replied

Rated 5 out of 5 stars

Optimal provided exceptional support from start to finish. My solicitor kept me informed and guided me through every step of the process. Although it took a bit of time to reach resolution, I am extre... See more

Company replied

Company details

  1. Law Firm
  2. Civil Law Attorney
  3. Family Law Attorney
  4. Personal Injury Attorney

Written by the company

Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service !

Great customer service !! Explain everything straight away. Nice and clearly rules ! Highly recommended

March 7, 2024
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Marcin, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Used Optimal for sale of a house

Used Optimal for sale of a house, from the very start the nominated case handler was exceptionally knowledgeable about the idiosyncrasies involved in this particular sale and was helping the buyers solicitor to speed up the process, as they could only be described as woeful.
The stress involved in selling was made that more easy.

March 4, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Mick, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Great firm

The whole team is professional, very nice and competent. They helped me through my whole case and kept me up to date with everything while explaining everything clearly. Thank you

February 19, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Malgorzata, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

very good, professional service

good communication, very polite and helpful staff, with quick and easy system to use. would happily recommend to friends and family.

February 27, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Liam, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Really good customer service and kept…

Really good customer service and kept me informed from the outset. Quick response as well

February 20, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Steve, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Great customer service with Martyna L

Great customer service with Martyna L, thank you

February 23, 2024
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Wiktor, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Martyna. Many thanks

Rated 4 out of 5 stars

Good service, shame for the slow responses on occasions

I have used Optimal on 4 occasions for house sale and purchases and always found their fees to be very good and the service outstanding with updating and being kept informed of matters along the way and they have always gone smoothly.
I would have marked them 5* except on this occasion I found responses to my emails too slow, sometimes a week and other times having to chase again, even an acknowledgement that someone would get back to me would have been better than no response. But other than that, a good service.

Thank you for the reply, it was a really good service and would use again, it was purely a comparison to your other converyancers I had used before as for why I marked down slightly.

January 29, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Good Evening, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team but would like to also apologies for any drop in communication during the course of the transaction. During busy periods, replies may take slightly longer than usual but we do aim to respond to any communication as quickly as possible. Many thanks

Rated 5 out of 5 stars

very communicative

very communicative, patient and very nice Karolina Bobinska

February 15, 2024
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Beata, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Karolina in our new business team. Many thanks

Rated 5 out of 5 stars
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Maria, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Thank you for your help and for…

Thank you for your help and for handling the matter honestly, I am satisfied. Best regards, Sebastian Machaj

February 5, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Sebastian, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

Perfect company.

Perfect company.
I m recommend this company 100%.
Thank you.

February 7, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Justyna, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

I will like to use this opportunity to…

I will like to use this opportunity to thank for your professionalism and dedication in dealing with the Remortgage. The whole process has been dealt with at a very high standard and I will definitely use your services again in the future.

February 6, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Anthony, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

I recommend the company

I recommend the company, it is the best. Everything is handled with sophistication and precision.

February 2, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Monika, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

Rated 5 out of 5 stars

they are very helpfulI wholeheartedly recommend them. They are reliable, nice, friendly and do their job very well

they are very helpful, if it weren't for attorney Matthew Moss, no one would ever believe me and they would make me look crazy

February 1, 2023
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Izabela, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Matthew, our employment solicitor. Many thanks

Rated 5 out of 5 stars

Absolutely fantastic support and…

Absolutely fantastic support and advice. Mathew explained my options thoroughly before I made a decision. Mathews responded to my emails quickly which was great during a stressful time. Cannot fault this company or Mathew excellent

January 19, 2024
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Christopher, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by Matthew, our employment solicitor. Many thanks

Rated 5 out of 5 stars

Best conveyancer so far

This is the 3rd house I've sold and Optimal have been the best conveyancer I've used so far.

I felt Natalie kept me well-informed and up-to-date, and was very responsive whenever I had a question

January 26, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Michael, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided Natalie in our conveyancing team. Many thanks

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Optimal Solicitors, and I am compelled to share my positive experience. From the moment I contacted them, I was impressed by the professionalism and expertise displayed by their team.

First and foremost, the communication was outstanding. The staff at Optimal Solicitors were prompt in responding to my inquiries and kept me well-informed throughout the entire process. This level of transparency and accessibility instilled confidence in their commitment to client satisfaction.

What sets Optimal Solicitors apart is their deep knowledge of the legal landscape. The solicitors demonstrated a profound understanding of my case, offering insightful advice and guiding me through each step with precision. Their attention to detail and thoroughness ensured that no aspect of my situation was overlooked.

Moreover, Optimal Solicitors exhibited a genuine concern for my well-being. They approached my case with empathy and compassion, making a challenging legal process feel more manageable. It was clear that they prioritized not only the legal aspects but also the human side of the situation.

Efficiency was another notable aspect of my experience with Optimal Solicitors. They navigated through the legal complexities with finesse, delivering results in a timely manner without compromising the quality of their work. This efficiency not only saved time but also underscored their commitment to delivering optimal outcomes for their clients.

In conclusion, I wholeheartedly recommend Optimal Solicitors to anyone seeking legal assistance. Their professionalism, expertise, and dedication to client satisfaction set them apart in the legal field. If you are in need of a reliable and capable legal team, look no further than Optimal Solicitors for a service that exceeds expectations.

January 25, 2024
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Pawel, thank you for taking the time to leave a review. We are pleased that you were happy with the consultation. Many thanks

Rated 1 out of 5 stars

After reporting disgraceful behaviour…

After reporting disgraceful behaviour by Receptionist . Still waiting for CEO update. Reported over 2 weeks ago. Rang and same Receptionist put phone down on me YET AGAIN. RANG AGAIN AND SHE DID IT AGAIN !
What a shambolic company!

January 24, 2024
Unprompted review
Optimal Solicitors logo

Reply from Optimal Solicitors

Thank you for bringing your concerns to our attention. We take every piece of feedback seriously and immediately acted upon your initial complaint. Regrettably, the conversation took a turn that we believe was not constructive. We aim to resolve issues in a respectful and positive environment for both our clients and staff. While we regret not meeting your expectations, we've noted your unique perspective and wish you the best in finding a service that aligns with your standards.

Rated 4 out of 5 stars

Very quick and courteous at all times…

Very quick and courteous at all times communication at times was slow but service good and very informative I would use these again if time ever needed

January 12, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi James, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our conveyancing team. Many thanks

Rated 5 out of 5 stars

Excellent job, recommend

Excellent advice,friendly solicitor who explained details in an easy to understand way. I would recommend

January 10, 2024
Optimal Solicitors logo

Reply from Optimal Solicitors

Hi Justyna, thank you for taking the time to leave a review. We are pleased that you were happy with the service provided by our personal injury team. Many thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look