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Rated 5 out of 5 stars

Brought a new built in double oven and had it delivered 4 working days later. Unfortunately it had a fault that meant incinerated food on its first use. Called them to explain the next morning and the... See more

Rated 5 out of 5 stars

Barrie always did his best to undercut even the keenest internet prices. He did so without prompting, which saved a lot of legwork. They knew their stuff, unlike the Saturday staff you get to d... See more

Rated 5 out of 5 stars

We dealt with Toby throughout our interaction with Optimum. We found him to be extremely helpful, open and honest. We bought hob, oven, combi microwave and fridge and have been delighted with our pu... See more

Rated 5 out of 5 stars

Staff were efficient and polite with knowledge of the products on sale that enabled us to make an informed choice about two key items for our kitchen. The after sales information about when the delive... See more

Company details

  1. Appliance Store

Information provided by various external sources

Long established domestic appliance specialist based in Sussex. Large retail showrooms with 100's of appliances on display and in stock ready for local delivery within 24 hours. Experts in built in appliances and range cooking. All major manufacturers are available.


Contact info

5.0

Excellent

TrustScore 5 out of 5

320 reviews

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Rated 5 out of 5 stars

Really first class service from start…

Really first class service from start to finish. Heather in the sales office was infinitely patient with me over several visits and many phone calls emails and texts as I faffed about trying to choose all the items for my new kitchen. She could not have been more helpful and she gave such good advice showing a really excellent knowledge of the products. The prices were good and the delivery went smoothly too. I am so appreciative of the service offered by Optimum. Many thanks to them, they were such a help.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

optimum staff

Brought numerous electrical items from the Southwick showroom over the years and their advice is always spot on. Can't beat looking at the item before you purchase and wouldn't go anywhere else. Price is always spot on as well.

October 15, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely helpful in explaining…

Extremely helpful in explaining differences in washing machines.
Arranged delivery of new machine and removal of old one for next day.
Delivery persons, very helpful, on time and phoned us to say on their way.
Good 5* service all round.

August 7, 2018
Unprompted review
Rated 5 out of 5 stars

Order taken efficiently

Order taken efficiently. Product arrived on time. Delivery arranged to suit us. Delivery people were efficient. The over large continental plug proved difficult to position the freezer so the men changed it for a British plug with no fuss. What more could one ask of a company. I would recommend them and use them again .

August 3, 2018
Unprompted review
Rated 3 out of 5 stars

Bad installation

Very quick in ordering our new AEG built in oven. Confirmed instal date and time met. Installers fitted new oven but unit wouldn't slide fully back due to the "flexible" rubber gas hose. Had to call out a corgi gas engineer.... he was not happy that the Optimum installers had gone ahead as the gas hob is supplied via a flexible gas hose.
Apparently FLEXIBLE gas pipes no longer legal. So had to call out a Corgi / gas safe engineer at additional cost pay for a fixed gas feed....

July 31, 2018
Unprompted review

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