Opto Glassesrepair Ltd Reviews 

87
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and high-quality repairs, often noting that their glasses returned looking brand new. Many highlight the impressive speed and efficiency, with repairs completed and returned within days, alongside excellent communication throughout. Reviewers also appreciate the great value for money, finding the repair costs significantly lower than buying new glasses. Many consumers were particularly impressed that the company could repair glasses deemed unfixable by other opticians, demonstrating exceptional skill and care. Furthermore, customers frequently mention delightful extra touches, such as personalized cleaning cloths and thorough cleaning, which make their glasses feel truly new again.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the quick turnaround times and... See more

Product

Customers express high satisfaction with the product, often receiving their glasses back looking like new,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight at the superb quality of... See more

Price

Clients share positive opinions on price, with many reviewers finding the repair costs to be incredibly... See more

Staff

People report positive experiences with staff, highlighting their honesty, professionalism, and genuine care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Opto Glass Repair it has outstanding service and communication .Send my totally dismantled glasses , within 4 days I received them back us new . Really happy with Opto I highly recommend them.

Company replied

Rated 5 out of 5 stars

Top class workmanship, and superb customer service from start to finish. They have brought back my favourite frames back to life from the brink! May your enterprise prosper as we need more artisans wh... See more

Company replied

Rated 5 out of 5 stars

Received a quote within 24hrs of sending info and image of the damaged arm to my sunglasses. Quote was better than expected and sent off my glasses, they gave me an update on receiving, starting work... See more

Company replied

Rated 5 out of 5 stars

The customer service was excellent, they provided me with the information requested within 2 hours of sending the enquiry and then replied throughout the day. The price was much cheaper than s... See more

Company replied


Company details

Written by the company

Professional Glasses Repair Service Across the UK At Opto Glasses Repair Ltd, we specialise in high-quality, affordable glasses repair, including laser welding, hinge fixes, and spring replacements. Our expert technicians restore your glasses quickly and reliably with our convenient UK-wide postal service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

87 reviews

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No recent history of asking for reviews

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4.9

All reviews

(87)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, good price

August 27, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Nick,

Thanks a lot for your feedback! We’re glad you found our service and pricing great.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

Repair of broken rim cord

Process was straightforward and speedy.

August 21, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Nick,

Thank you for sharing your experience! We’re so glad to hear that the process was straightforward and speedy for you.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

I was reluctant to use an online…

I was reluctant to use an online service as I wanted to go into a store and have my designer glasses repaired but the speedy, professional service Opto provided exceeded my expectations. Glasses repaired perfectly. Will definately use the service again

August 11, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Thank you for giving our service a try! We know it can feel uncertain not going into a store, so we’re especially pleased to hear we could make the process easy and reassuring for you. Delighted your glasses are back to perfect condition – we’ll be here whenever you need us again.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. What acdelight to find an organisation that works so well in every way.
The website is simple but very effective. I sent photos off for an assessment of my broken glasses and got a human written note back identifying the price to repair. I sent them off the next day and got an acknowledgement of receipt the day after. Another 12 hours or so later they reported the job complete and 12 hours after that I received them back! Faultless repair - as new. And the cleanest since the day I bought them. Well packaged too.
Quite expensive compared to the cost of parts but radically cheaper than replacing the glasses - which had just passed the expiry date of the insurance I bought with them.
I was very impressed and quite delighted. I takes a lot to get me this excited. Well done.

August 19, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

Dear Neil,

Thank you so much for your wonderful review! We’re thrilled to hear you’re delighted with the repair and service. Your feedback truly motivates our team.

Best regards,
The Opto Glasses Repair Team

Rated 5 out of 5 stars

A Great Customer Service Experience

It is not often that I feel that I need to write a review but Opto Glass Repair absolutely deserve the credit for great customer service.
I posted my glasses on Monday and I write this on Thursday having just received them back, repaired, cleaned and with two personalised cloth cleaners with my name on, a very nice touch Opto team.
Given they are an expensive pair of glasses I was nervous sending them to a business I had never heard of before needing their services, but I got three emails updating me on progress and it makes the whole experience so much better.
The repair looks good too, thanks for a top job !
Highly recommend

July 31, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

We really appreciate you taking the time to share your experience – thank you!
It means a lot to us, and we're happy we could help.

Regards

Rated 5 out of 5 stars

First time that I’d Opto and I have to…

First time that I’d Opto and I have to say they’ve done a SUPERB job!
From start to finish the whole process and service took 3days.
Amazing!

July 24, 2025
Unprompted review
Opto Glassesrepair Ltd logo

Reply from Opto Glassesrepair Ltd

We're happy to hear that everything went well with your repair. Thanks so much for your kind words and support.

Regards

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