The company should have given me a heads up that it had to come from the manufacturer to them. I couldn't figure out why it was taking so long. I DO appreciate that they had the gentleman put it into... See more
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Review summary
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Reviews shaping this summary
Website was easy to navigate Best prices overall Delivery charge was still applied even with my large order though Opted for white glove service and planned on paying extra for that but charges on... See more
Jeremy helped us purchase our new couch and he was excellent. He was very patient with alllllll my questions since I’m extremely picky with large purchases. Their prices were so much lower than Ashley... See more
Company replied
Was looking for some nice tables and came across Ornate Homes which had a set I was looking at. They were fast on service in delivering - even though it was to take a few weeks it came in within a we... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Outdoor Furniture Store
- Sofa Store
About Ornate Home Furniture and Mattress
Written by the company
About Ornate Home Furniture and Mattress
Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience.
Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast.
Brands & Selection
Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections.
- Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview
- Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster
Flexible Pay-Over-Time
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Furnish your dream home today—pay over time. No hidden fees. No surprises.
Real-Time Order Monitoring
Track every step with confidence—from checkout to delivery.
Track every step with confidence—from checkout to delivery.
Talk to Real Furniture Experts ⭐
Get personal, no-pressure help from our design team—tailored to your needs.
Get personal, no-pressure help from our design team—tailored to your needs.
From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
The Ornate Home Promise
Written by the company
- Real Experts. Reliable Delivery. Fair Prices.
- At Ornate Home, we make furnishing your home simple and stress-free. Since 2021, thousands of customers across the U.S. have trusted us for quality furniture, transparent pricing, and dependable nationwide delivery. With our primary showroom in Santa Ana, CA and distribution centers across the country, we deliver coast to coast — including white-glove options. You’ll also work with real furniture and design experts who provide personalized, no-pressure guidance every step of the way. Flexible pay-over-time options, real-time order tracking, and a curated selection from 50+ trusted brands mean you can shop with confidence — and without surprises.
Contact info
2235 N Tustin Ave, 92705, Santa Ana, United States
- (844) 955-3399
- support@ornatehome.com
- ornatehome.com
4.0
Great
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 17% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great buying experience
June 4, 2026
No update on my items and are taking a…
No update on my items and are taking a long time to ship without explanation still waiting after a week to hear about my product which I have not received
June 4, 2026
Poor Shipping expectations
I bought an Item that said it would be shipped within a week and now it says that it won't be here for 2 months.
June 1, 2026
Great customer service
Great customer service. I was able to talk with a real person and had my questions answered in a timely manner.
June 4, 2026
⚠️ BEWARE
⚠️ BEWARE: Took $7,000 upfront for a Sofa set and not delivering, not replying.
This has been the worst furniture buying experience of my life. I spent nearly $7,000 on a sofa set here in April. Over two months later, I have zero furniture, zero delivery dates, and absolutely no answers.
I have called over 50 times trying to get an update. The customer service line goes ignored, and the sales team just transfers you in circles. I have been promised manager callbacks multiple times that never happen—including from the customer care manager, Mariana, who promised a call two weeks ago and completely ghosted me.
Taking thousands of dollars from a customer and then refusing to communicate is unacceptable business behavior. Save yourself the extreme frustration and buy from a reputable store instead.
June 3, 2026
Unprompted review
Table came damaged and my delivery was…
Table came damaged and my delivery was missing two chairs.
June 2, 2026
I accidentally wrote the wrong shipping…
I accidentally wrote the wrong shipping address. Once I realized and contacted customer service, they were professional and caring to my situation and helped me out. Thank you
May 31, 2026
Absolutely love my furniture
Absolutely love my furniture. received quickly. Very nice for the price. Customer Service always responded promptly.
May 31, 2026
Customer service through chat was…
Customer service through chat was seamless and was able to help me build out my sectional and submit the invoice to an easy purchase without driving 40 mins to the warehouse.
May 31, 2026
Experience and price were good but I am…
Experience and price were good but I am so confused on delivery.
May 27, 2026
Good company
I was searching for a particular piece of furniture and ordered it from Ornate Home Furniture due to their competitive prices. Then I found out that my husband already ordered the same piece from another vendor. Customer service canceled my order and issued a refund with no issues. They actually have a phone number to call to Customer Service representative and talk to a person, it’s a rare feature now. I’m absolutely satisfied with the company’s products, prices and customer service. I highly recommend Ornate Home Furniture.
May 27, 2026
Fantastic experience
Easy to communicate with driver! Was delivered quickly and came wrapped not damaged, and unloaded into my garage per my request of not being home upon delivery. The prices are great, I had been looking at this sectional at Ashley and other places online for quite a bit before purchasing, and their prices are spectacular in comparison to Ashley. Customer service was great. Their payment options great, their whole team really made it a great experience from start to finish. I will definitely be ordering from them again! 10/10 recommend!
May 25, 2026
3 month runaround.
Ordered a dinette set in February and was told several weeks later it was on backorder, was willing to wait until it was back in stock. Then late May was told it was discontinued so we picked out another set that was $10.00 higher but had to pay $100.32 in difference.
May 28, 2026
Delivery Service
With the purchase we were notified of a delivery window. We let the retailer know we would be out of town during that time. A few days later, and approx 2 weeks prior to the delivery window they gave us, we received a text from AIT Worldwide saying the item was on a truck and would be delivered in two days. We notified them that we were not home. They said they would hold the items in a local warehouse. It took me multiple phone calls with 30-45 minute wait times to reschedule delivery because they were not sure where our product was. They finally located the product, scheduled the delivery only to have the warehouse closed when the white glove delivery contractor went to pick it up. The white glove delivery contractor Jesse was amazing. Jesse worked with the warehouse and ensured our delivery arrived the following day. Jesse was the only pleasant part of the process.
May 15, 2026
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