Ornate Home Furniture and Mattress Reviews 

Great deals without the sales hassle. Quick and courteous delivery service as well. We easily saved $1200.00 off the price tag offered by a competitor store.

Ordered online; delivered wrapped and good condition. Love the sofa living room set. Delivered on time and driver put where I wanted. Looks great!

Very helpful with all questions and concerns during purchase. Customer service was also fast and courteous when I wanted to change the color on my order. Five stars across the board!

Very industrious and competent delivery persons . They did an outstanding job while being cordial and respectful . Order was delivered early and the Benchcraft bedroom suite was high quality substantial furniture . Ornate was an excellent online retailer .

I wish I can return my order that took over a month before got delivered to my new place. I ordered Chasemore loveseat and couch. I expected a faux leather since it is in the description that its a faux leather. What I got is microfiber which I dont like. Dont ever buy stuffs in this company!

Great product. Customer service was so friendly and helpful. Quick delivery.

Excellent Experience 100% Recommend

I found the same item a little cheaper and Ornate was quick to match the price. They were very friendly and speedy on getting my deal completed.

Tracking said my order was shipped 05/05 and havent received my order til now 05/14. Long queue for customer service. The warehouse cancelled scheduled delivery because they said the items were not labeled.

I had an excellent experience working with Ornate Home Furniture and Mattress and a huge part of that was because of the outstanding customer service I received. From start to finish, Anne was professional, responsive, and genuinely committed to making sure everything went smoothly.

What really stood out was the level of care and attention she gave throughout the ordering and delivery process. She answered questions promptly, kept me informed, and made me feel valued as a customer rather than just another order number. Her positive attitude and willingness to go the extra mile truly made the entire experience worthwhile.

It’s rare to come across someone who provides this level of service today, and it made a lasting impression. Because of the stellar customer service alone, I would absolutely order from this company again and highly recommend them to others.

The furniture I ordered from Ornate was absolutely worth it. The price was reasonable, and the quality was top-notch. It arrived on time, and it looks stunning in my bedroom. I highly recommend Ornate for anyone looking for high-quality furniture at a reasonable price.

I still have not received my coffee table. I ordered on 4/3 and it's been over a month.

Where is it?

Terrible customer service.

Great customer service & prompt delivery.

Always a great experience. Delivery is fast and products are amazing.

David G. was amazing, super kind and professional. Drove ALL day and delivered late at night for me. Super helpful. This man deserves a raise!!

Damaged item, awful customer service, and no solution in sight. Be prepared to dispute your transaction with your credit card company or bank, it's the only way to get your money back.

Received a damaged item and haven't replaced a new one. It has been almost a month

I placed an order April 20, 2026 and Liezel from Ornate made it very clear to me by email that White glove delivery would be done together and that the team would bring it in inside my house and assemble it and remove all the trash. She told me that if I chose in-room delivery than they would just deliver it to my room of choice but no assembly. I let her know that I wanted white glove delivery and have it all done on a Saturday as that is the only day I was available. Liezel from Ornate told me once she sees that I placed the order she would add the note on my account to request the White Glove delivery for a Saturday. Also on the ornate website it specifically says-"Will my furniture be assembled upon delivery? Yes—if you choose white glove delivery. Our team will bring everything inside, assemble it right there. I randomly then receive a different email stating that a company called Loadup will be coming to my house on May 4 in the afternoon. I had no idea what Loadup was so I googled them and discovered they are a junk removal company that also does assembly of products. They told me that Ornate had setup an assembly of my 2 piece sectional for Monday May 4. I was totally confused because they told me they did not do white glove delivery and were just an assembly company. I then emailed Ornate and they started to cover up their mistakes and told me that the item would be delivered on Saturday May 2 but then the white glove would happen on Monday May 4, which was another lie as again Loadup only assembles. On May 2 the trucker told me that he would only bring it inside my doorway if I helped him or else he would drop it off outside. I ended up helping him because I did not want the leather to get ruined in the hot Az heat but I have severe spinal stenosis and pain and I should not have had to help him as a customer considering i had chosen Whiteglove delivery. My neck was hurting for days after me having to lift and do all this heavy lifting. The other bad thing that happened is the company that came to assemble it separate from the first guy who just dropped it off needed my help as well. I had to hold the sofa up while he was unzipping the underneath part of each sectional to find all of the tools and parts. And then I help him lift it back down and also helped him remove all the plastic and put it together as he was all alone. I feel that this was so misleading as I chose and paid for white glove delivery service but I did all the work. They owe me at least 25% off of the $2000.00 for all this work and stress and pain they caused me. This was worst furniture buying experience I've ever had.

Excellent customer service, good price and quick delivery