Ornate Home Furniture and Mattress Reviews 

When someone has paid but you still take 1 week to ship the out that was my only issue

But the bed is huge and big I love it exactly as what I expected

I would definitely order from Ornate Furniture again! From the simply ordering online to the smooth delivery, everything went well. I was very satisfied with my overall experience with this store and their products.

Missed delivery window. Did not call before delivery as promised.

The piece I ordered was apparently not available despite being featured on the website. Customer service reached out- the piece I opted to replace the first one was also not available. I chose a third piece, and it took over a week for it to ship. I have no idea when it will actually arrive because there is no way to track it. The only reason I chose two stars is that the customer service person was very responsive and seemed to really want to help.

I wish I remembered my sales representative‘s name, He was excellent with the smoothest transaction I’ve experienced in a furniture purchase.
We are very excited to receive our beautiful sofas’.
Thank you so kindly
Lynn & Keith Houwman

BUYER BEWARE! If you are interested in receiving your item in any reasonable amount of time, do yourself a favor, mark down the item name and number and find it at a comparable or better price somewhere else. The communication is terrible. They didn’t even have my order delivery scheduled 5 days after placing the order, and would have been WEEKS to receive it. Oh, all for a paltry shipping fee of $300! Then, even before they scheduled it, I had it cancelled and they state they require a 3% merchant fee, oh no. Do the right thing, don’t support trash merchants like this, there are too many with sustained, positive track records of good service, ornate homes is not one of them.

Was looking for some nice tables and came across Ornate Homes which had a set I was looking at. They were fast on service in delivering - even though it was to take a few weeks it came in within a week - they had the best price on the table and the packaging was as to not damage the items in transport. All around - a pleasure to have purchased my table from them!

I learned about white label furniture (a brand like Ashley sells stock to other companies who sell it at a cheaper price) and decided to go with Ornate Home after doing some extensive research. I did visit the local Ashley store to see what I was ordering before hand so I knew it was the right size, color, fabric, and comfort. I found that Ornate Home not only had a better price, their delivery price was cheaper by half and a faster delivery window. When it said ships in 12-14 business days, I honestly expected it to take another three weeks after that window based on previous experiences buying directly from Ashley. Instead it ARRIVED in 12 business days. I was beyond happy. The delivery went smoothly and everything was intact. I’d definitely consider ordering from here for any future furniture needs.

I ordered the table set on March 2. Item is supposed to ship in 3-5 days. I didn't receive a shipping notification until March 26. On April 10th, the table and chairs arrived. When the delivery team went to setup the table, there was a leg missing. Today is April 23 and I am still waiting for a replacement let. I would LOVE to actually be able to use this table that I ordered TWO MONTHS ago. Not happy.

Friendly, helpful, professional delivery men. Arrived early and did a great job!

So far so good. I haven’t received my order yet to give a proper review.

So far this has been a terrific company to order from.

Great professional communication

The whole process was easy. The company is very communicative from start to end. Delivery service was exceptional and the furniture is better than we could've imagined.

Product not received and payment has already been deducted.

Good ordering process and prompt confirmation. At this point I can't see the tracking progress because when I enter the order number and last name I keep getting an error message. Hopefully all is good with my order. Delivery is not for another week or more.

Easy to order

Great experience , great prices excellent customer service Anne , was vey helpful and detailed she is awesome

The service was wonderful and my desk is beautiful.

Best customer service, charm is a good listener