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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, courtesy, and professionalism. Many reviewers specifically highlight the exceptional service they received from individual team members, noting their helpfulness and dedication throughout the entire process. Consumers appreciate the staff's friendly approach, excellent communication, and proactive efforts to ensure smooth transactions. People express satisfaction with the overall service provided, particularly in renting and purchasing properties. Reviewers value the efficiency and support they receive, with some noting that the agents went above and beyond to help them find their ideal homes. The customer service is also highly regarded, with consumers emphasizing the positive and straightforward experiences they had with the company.

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid at all cost liers! Much better agents out there! James Potts has no interest in the business just wants your money and will give you abuse rather than customer service. ****Thanks for you... See more

Company replied

Rated 5 out of 5 stars

First class professional service from Oscar James Kettering & Burton Latimer. All members of the team offered us exceptional service from beginning to end. Rachel & Anele worked very hard to pursue ou... See more

Rated 1 out of 5 stars

Our experience with Oscar James Kettering specifically with an agent named Jo has been extremely disappointing and unprofessional. We were interested in a property listed by them and schedul... See more

Company replied

Rated 5 out of 5 stars

We are exceptionally happy with the service we received from Oscar James (Wellingborough branch) staff. They were kind courteous and professional. They sold our home and found us our dream home which... See more


Company details

  1. Business Services

Information provided by various external sources

Northamptonshire’s newest and most innovative Estate Agents offering county-wide coverage and outstanding service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional company

Very professional service throughout. We accepted an offer on our property after just 3 weeks. Rachel and Dom were exceptional and kept us updated throughout the sale. We would definitely use this company again.

August 15, 2024
Unprompted review
Rated 1 out of 5 stars

Our home is in Desborough

Our home is in Desborough. On 5th November we went outside and when we
came back we are shocked by seeing a board of Oscar James that our home is sold.
We are not wishing to sell our home. Their irresponsible staff put a board of sold in our property when we are not at home without our knowledge or without our permission. How this will happen. We confused who sold our home without our knowledge and without signature and documents. We terribly shocked for some time because we don't know what's going on. Who sold our own home.
So be careful when placing this type of board. This is not a fun or joke.

November 5, 2024
Unprompted review
Oscar James logo

Reply from Oscar James

Dear Biju, firstly we are sorry that you've felt the need to leave this review. We can see that you've edited it 6 times so far.

After our lengthy conversation earlier where we explained that our board contractor who is an external company to Oscar James erected the board in error and was meant for one of your neighbours homes (which we have successfully sold) and has subsequently been asked to rectify his error.

We reassured you and tried to make it clear that we were not selling your home, this was simply a human error by our contractor and we apologise if this has caused you distress in any way.

We have worked tirelessly to build a wonderful reputation in a very challenging industry and the fact that you have left this potentially damaging review is heartbreaking.

Rated 5 out of 5 stars

Awesome estate agents

We had the pleasure of purchasing a home through Craig at Oscar James in Wellingborough. His friendly and knowledgeable approach to all real estate matters made the process very smooth and painless.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

We were not disappointed!

We chose Oscar James to sell our house in Market Harborough because they looked and sounded classy - and we were not disappointed!
Our sales guy was Ed Reid. He was so friendly, yet professional, and kept us informed of viewings and always gave us feedback.
He's now found a buyer and, whilst we are sold subject to contract, Ed deserves some credit in getting us this far. Well done!

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Oscar James

Recently bought my first house with the massive help of Dom and Dan in the Oscar James team, they made the process as simple and easy as possible.

Would 100% recommend using them moving forward.

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

We had unpleasant experience with the…

We had unpleasant experience with the guy , in Kettering agency, Daniel Cowing. And I would not recommend him to anyone. Never met so rude someone like him in my life . Got no respect towards customers AT ALL. After he seen , that there is a single problem with our credit check , which will be sorted by us , next week , he decided not to bother, not explaining anything to us , not trying to help to get us a house , he literally decided to ignore mine and husbands, emails , calls and messages. And started it all with cancelled 1st appointment by him , on a Saturday morning, which should be a bell for us back to that day already. Horrible person to deal with . Thanks God, easy enough we found totally different agency with a decent gentleman which willing to do his job . I would avoid that person and that agency in general , and definitely won't be recommending it to anyone I know .

September 17, 2024
Unprompted review
Oscar James logo

Reply from Oscar James

Dear Jelena,

We feel incredibly disappointed that you've written this review, especially given the small window in which you gave us to try to sort what was a complex mortgage with missing information from your side.

For reference, the below email was sent to you last week-

Good afternoon Jelena,

Apologies for not coming back to you yesterday, I was on annual leave as it was my birthday. I am also on annual leave today, however wanted to reach out to you after receiving your review. It has taken me by surprise as I feel I have been attentive and have been trying to support you in securing a mortgage.

I was unable to attend our initial appointment due to ill health as advised on the day, however I made arrangements for another of our advisors to meet you on the same day at the same time, therefore the appointment was not cancelled and you still received the initial advice you were after. We exchanged multiple emails during the course of the week, last one being on Wednesday at 4:38pm. I have since been on annual leave, and certainly not ignoring you or your husband by any account.

As you can appreciate, your case isn’t the most straight forward as we are restricted to certain lenders due to credit issues which initially were not disclosed, and your husband having only been self-employed for a short period of time, and his accountant failing to supply the information I need.
I did run an AIP late on Wednesday evening out of working hours, as you are aware, when declined, I notified you right away requesting credit files to try and get to the route cause. Whilst AIP’s are soft searches, it wouldn’t be wise to continue to run them until we know the full situation and which lenders would be suitable. Also as I cannot obtain the information regarding your husbands declared income I have having to use guess work rather than correct figures so it impossible to tell you how much you can actually borrow at this stage.

Apologies for any calls I missed during the week. I’m sure you can understand I deal with lot's of clients, some of which require urgent assistance due to exchanging etc. I do my best to return calls and emails as soon as possible, sometimes there is a delay as I may be appointments all day.

As you are aware, feedback and reviews can be very damaging within my line of work, and I would really appreciate if you would be willing to remove this from Trust Pilot? I am genuinely sorry that it has come to this. I would still love the opportunity to continue to support you, however if you do not feel that I am the broker for you, I accept your decision.

I wish you well in securing a mortgage and purchasing your family home.

Daniel

Rated 5 out of 5 stars

Professional & Proactive

Eamonn and the team were extremely proactive and helpful throughout the process of selling my Mum’s bungalow.
It was a difficult time for my husband and me but the Oscar James team were thoughtful and caring.
We received fair advice at all stages of the selling process. It took sometime to sell Mum’s bungalow but we were satisfied that Oscar James had followed our wishes.
We would highly recommend Oscar James.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Oscar James Kettering are a great team

Oscar James Kettering are a great team; really good feedback on viewings of whiche there were plenty; so much help to minimise everything in the house to show it off and create more space; we sold really quickly and the team kept in touch throughout. Thanks to all of you!!

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

Wellingborough Branch

Ryan, Steve and Craig in the Wellingborough branch are brilliant! They go above and beyond and always provide an impeccable service. Would highly recommend!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Oscar James

After 6 months with a popular local estate agent who only provided 6 viewings- of which 4 were window shoppers we moved to Oscar James Wellingborough.What a marked difference
Immediately we were impressed by Craig professionalism, enthusiasm and positive attitude. Not just estate agents talk but with a confidence and a reassuring manner. For the first time in motths we felt a that a sale was possible. And Craig was proved right Within 3 weeks of moving to Oscar James the property was sold. Craig also negotiated hard to ensure that we received the correct value for the property.
Steve who handled the viewings displayed similar professionalism and experience Steve engaged with us totally familiarising with the property enabling him to anticipate and answer positively any buyers questions. Also he was punctual friendly and helpful.
If your not happy with your present estate agent don't waste any more time move to Oscar James for a professional good communication and a friendly positive experience

May 31, 2024
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Donald, thank you for taking the time to leave us such a fantastic review! I’m delighted the expertise you received is one I’d expect our team to deliver.

Wishing you every luck with your move and thank you once again.

James

Rated 5 out of 5 stars

Good experience

The best experience I've had with a company, specially one of your employees, Dom, he was really patient with us and he gave us a lot of information when we needed it. I recommend!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

I don’t usually leave reviews to be…

I don’t usually leave reviews to be honest never really trusted them I tend to use word of mouth, but this time it was worth making the effort.
The team was faultless nothing was too much trouble kept informed throughout the process. The team are well informed and super professional if you are looking for agents to help you with your sale or purchase you will not be disappointed if you choose Oscar James.
I own my own business and I know how important it is to have a good team behind you the MD at Oscar James is very lucky a special thanks to both Rachael and Dominic
Thanks guys
Shawn

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

We recently sold our first home with Oscar James. All I can say is they have been amazing in particular Dom, he kept me updated throughout the process and explained anything I wasn’t sure on as selling our first home was very daunting! They truly went above and beyond and would recommend Oscar James to anyone.

June 15, 2024
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Holly!

Thank you so much for taking the time to leave us a review!

I’m delighted that your experience matched up to expectations and we’re always grateful for any recommendations.

Hoping you’re enjoying your new home.

Have a lovely weekend

James

Rated 1 out of 5 stars

Horrible experience

Horrible experience

We went on with Oscar James in Burton Latimer in dec 2022. Had very regular calls asking to reduce the price.

Finally sold in October 23 to a manager who worked for Oscar James in Corby. He then pulled out with 4 weeks to go until moving.

We found this to reflect very poorly on Oscar James and complained. Got a reply to my first email stating this person had been looking for a detached all along (ours was end terrace) and when he saw the prices coming down he’d bought a detached instead. my response to this email was ignored.
Would never use again and always advise against using to anyone I speak to about moving

December 1, 2023
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Rebecca,

I’m somewhat shocked at this review as the content is completely inaccurate and given the time since we marketed your property it’s surprising you’ve decided to leave this now??

What is true is that your property did sell to an employee of the company which was divulged to you at the time of the offer being made. That buyer subsequently retracted their offer due to market conditions and also the state of your neighbors property which was explained to you at the time of their withdrawal. Despite the fact that your buyer worked for the business we have no influence over their decision and whilst both disappointing and a little embarrassing for us as an agency we can’t be held responsible for their decision. At no point did we stipulate they specifically wanted a detached property nor have they gone on to buy one.

Unfortunately the process of buying and selling is incredibly frustrating as we as the agents are reliant on people following through on their word to commit to a sale or purchase but again ultimately this is beyond our control and things can happen.

I’m sorry you’ve felt the need to write this review months after the event. We pride ourselves on being honest and transparent which is why the majority of our reviews are 5* and our consumers recommend us to their friends. Unfortunately in your instance it goes to show we can’t please everyone.

I’d also like to add that the member of staff your referring to isn’t a branch manager of the company and that any calls made to you suggesting a price reduction were in line with market conditions at the time of marketing your home where interest rates were rising monthly and prices were declining, again beyond our control. It is our job to advise our clients on the necessary steps to secure a buyer in any given market and pragmatically if your home took that level of time to sell it suggests the price needed consideration. I’m aware that when you appointed an alternate agent it took significantly longer to find a buyer too so clearly this was no error on our part.


We’ve worked tirelessly for 8 years to build our reputation in an impossible industry to please everyone, and take every review seriously. Yours concerns were responded to but ultimately we could not change the outcome.

Rated 5 out of 5 stars

Oscar James Burton Latimer

Brilliant service from Oscar James Burton Latimer, couldn't fault them. Dominic & his team were so helpful & and went out of there way to get the answer from solicitors/ Estate agents at the bottom of the chain.
Highly recommend to anyone thinking of moving go with Oscar James.
Thank you

March 8, 2024
Unprompted review

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