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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, courtesy, and professionalism. Many reviewers specifically highlight the exceptional service they received from individual team members, noting their helpfulness and dedication throughout the entire process. Consumers appreciate the staff's friendly approach, excellent communication, and proactive efforts to ensure smooth transactions. People express satisfaction with the overall service provided, particularly in renting and purchasing properties. Reviewers value the efficiency and support they receive, with some noting that the agents went above and beyond to help them find their ideal homes. The customer service is also highly regarded, with consumers emphasizing the positive and straightforward experiences they had with the company.

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid at all cost liers! Much better agents out there! James Potts has no interest in the business just wants your money and will give you abuse rather than customer service. ****Thanks for you... See more

Company replied

Rated 5 out of 5 stars

First class professional service from Oscar James Kettering & Burton Latimer. All members of the team offered us exceptional service from beginning to end. Rachel & Anele worked very hard to pursue ou... See more

Rated 1 out of 5 stars

Our experience with Oscar James Kettering specifically with an agent named Jo has been extremely disappointing and unprofessional. We were interested in a property listed by them and schedul... See more

Company replied

Rated 5 out of 5 stars

We are exceptionally happy with the service we received from Oscar James (Wellingborough branch) staff. They were kind courteous and professional. They sold our home and found us our dream home which... See more


Company details

  1. Business Services

Information provided by various external sources

Northamptonshire’s newest and most innovative Estate Agents offering county-wide coverage and outstanding service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Oscar James Market Harborough

Oscar James Market Harborough - Adam and Amy were fantastic in selling our house - super quick at getting the house valued and onto the market and were really proactive getting viewings booked in, we sold within 3 weeks and they kept us up to date throughout the whole process. Would totally recommend 😊

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

We recently used Oscar James to help us with renting out some properties.

I can confirm that everyone at Oscar James was prompt with the return of information that we required and kept all parties involved up to date.

Thank you for all your help.
Gail Marlow

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Sold my house

My whole experience with Oscar James estate agent in Corby was outstanding. From the moment I met the agent,Eamonn I knew I had made the right choice.
House was sold within the contact time
Communication was excellent many call back and forth keeping the family updated
Can’t thank them enough for all their hard work. Definitely recommend this Estate Agent.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

A great estate agent

We have bought and sold many properties in our time. The service we have received from estate agents has usually rated somewhere between poor and very poor. Oscar James have been a breath of fresh air. From the moment we met Craig at our property, right through to completion with Ryan, the staff have been friendly, communicative and professional. It is no surprise that their reviews are so positive and we would have no hesitation in recommending Oscar James to anyone buying or selling a property.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Dan

Brilliant service from Dan, we have used him for our last 3/4 mortgages and even speak with him as and when required for advice. Nothing too much trouble and has great market knowledge and experience. Will continue to use him for all our mortgage needs.

August 1, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointing

We recently sold our bungalow through Oscar James, Corby and although they were initially very proactive, once the bungalow was sold, we barely heard from them. Our buyer’s estate agent were exactly the opposite and kept us updated through their sales progression manager. She was knowledgeable and approachable. I would not recommend Oscar James.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Oscar James highly enough

Couldn’t recommend Oscar James highly enough. Initially, we went on the market with multiple agents as we were looking to purchase a new build. The other agents were absolutely awful, and when we decided to not pursue a new build but to start looking at purchasing an established house, my husband and I had no issues binning off the other agent and going directly with Oscar James to sell our home.

The team in Kettering, especially Dom, Rachel, Anele and Alistair were fabulous, keeping in touch with us regularly regarding the sale and viewings of our home. We sold our home with Oscar James and then pursued a purchase with them also. They proactively helped us find houses to view and we ended up being shown our perfect home before it had officially been listed on the market. There were a few bumps along the way, nothing to do with our agents but more just the back and forth chain of selling and buying a home but they were so patient with us (me, it was me, I called daily at one point) and we’re genuinely excited for us once we had completed. My daughter who is 6 still asks to go in the office when we pass in town to say hi as they were always so lovely with her.

Overall, amazing experience, but we’ve found our dream home now so sadly won’t be needing their services again but I highly recommend them to anyone looking for an agency who genuinely cares about you and your home.

January 28, 2023
Unprompted review
Rated 5 out of 5 stars

An Estate Agency that really does deserve praise

Estate agents Oscar James Kettering were from the first viewing of the house we eventually bought, professional,helpful and pleasant.They kept us up to date on all aspects of the sale and liaised with vendors quickly and efficiently.From Rachel who first showed us the house,Dominic C who kept us informed at every stage and Amelie who was a joy to speak to on the phone. We completed within 38 days which I think at the moment with how slow the process normally takes was quite amazing I can only thank the team at Oscar James Kettering for making the whole process of house purchase far less stressful than is the norm.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

We were really impressed with the service we received from beginning to end. Selling a house can be stressful, yet the process felt easier as we felt the service was honest, friendly and helpful. We would definitely recommend Oscar-James to anyone selling.

October 4, 2022
Unprompted review
Rated 1 out of 5 stars

Miss-sold property from Oscar James, dont buy from them

We were miss-sold property from Oscar James estate agents and we don’t recommend anyone going through them or else you will face lot of issues, like what we are going through now. We have just completed 5weeks ago but facing lot of issues due this agency.

Initially we mentioned to Oscar James that we were interested in the investment property, so after few months when there was one HMO Oscar James has shown the property, we were shown all the rooms except one room when we asked the estate agent they mentioned that tenant was not feeling well.
Then we asked if the room is in good condition and there are no issues, they mentioned it is in good condition and no issues. They were talking very diplomatically and nicely to sell the property at the time of purchasing we didn’t know and we thought they were giving correct information but they broke our trust and honesty.
We thought of doing survey they somehow discouraged and said valuation is enough.
Seriously they have not disclosed lot of information to us, which we didn’t know when purchasing the property we thought they were telling truth but that was not correct.
After the completion of the property, we found several surprises and this agent didn’t do his due diligence and played on our honesty and the Room1 where they said that tenant was not feeling well, but actually after completion when we spoke to tenant, tenant mentioned she was fine and she would have showed if she was asked to show the room.
The room which the agent didn’t show purposely telling room is good has lot of works which costs between £15000 to £20000 which was a shocking surprise.
There are more issues as well which was not disclosed, this agent didn’t do there due diligence and was only interested in selling and also pressurized saying that you will loose the property if the deal is not done and it is a good buy.
There is lot to mention.
But As per the Consumer Protection from Unfair Trading Regulations 2008 Act they haven’t provided all the relevant information.
Please I never thought I would be writing this review but seriously we are facing lot of issues because of this miss-sold property from Oscar James.
We just want to give heads up to the prospective buyers.
We have dealt with other estate agents but never faced the issues and they were very clear about all the condition of the house and showing every room in detail.

August 15, 2022
Unprompted review
Oscar James logo

Reply from Oscar James

Please firstly let me say how disappointing it is to receive an email such as yours and we are genuinely sorry for the issues you are experiencing.

We do need to say that unfortunately we had absolutely no knowledge of the history with the tenants and maintenance problems within the house. We have never been involved with the letting of the property and had no previous experience or information pertaining to the tenants or the defaults which may be there.

Our first ever visit to the property was on the 24th March 2022 for the valuation, Leaders, the letting agent let us in. We were not given access to room 1. Your viewing for the house was subsequently conducted on the 31st March 2022 where upon you decided to offer on the property which was accepted by the seller.

Unfortunately we are not in a position to comment on any factors that we were not party too, ie maintenance, rent collections etc.

Whilst purchasing the property both your surveyor and solicitor could have/possibly did make recommendations to get things checked, ie the surveyor would not confirm if the gas or electrics were satisfactory, neither could we, an estate agent. A mortgage offer was issued to purchase the property also which shows that the surveyor was happy to allow your lender to provide funding for the purchase of the property in its current condition.

Your solicitor raised many enquiries from what I remember whilst doing the conveyancing, some of which were regarding tenants/rental amounts etc but without knowing how much they asked, again it is difficult for us to comment further.

We would have never stood in your way to review the property and would have made sure this had been accommodated should such a request have been made. I cannot see that you viewed it a second or third time before proceeding.

With regard to completing the purchase we are truly sorry if you felt forced to proceed however given 18 weeks had passed I hope you can understand the seller was getting very frustrated by this point as 18 weeks is beyond as usual and expected time for a transaction to be finalised with no dependent sale or onward purchase.

We really hope things manage to work themselves out for you and do wish you all the best the future and most certainly take your feedback seriously.

Rated 5 out of 5 stars

Great team to deal with - highly recommend

Oscar James Northampton helped me buy my first home. Id highly recommend Steph, I gave her my wish list and she found me the house. Steph & Matt were both really great to deal with and I was kept up to date from offer accepted to getting my keys. They made the experience of being a first time buyer less scary and I'm now all settled in my lovely new home - thanks Steph & Matt

August 15, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed with these people…

Very disappointed with these people after four phone calls trying to get hold of the agent who was dealing with a property we were interested in- we just gave up really poor service - communications a big thing

May 24, 2022
Unprompted review
Oscar James logo

Reply from Oscar James

Dear Mr Varney, I am naturally deeply upset that you have left this review. I’m somewhat surprised by the content as we don’t allocate single agents to properties and therefore all staff would have been able to assist with your enquiry.

As a company we pride ourselves out on efficiency and our promptness to communicate so I am most shocked to receive this.

If you wish to elaborate further please email me directly and I will be more than happy to help. james@oscar-james.com

Yours,

James Potts
Managing Director

Rated 5 out of 5 stars

Friendly Staff

We have recently sold our house through Oscar James Wellingborough Road branch. I would like to thank Matthew Price the Branch Manager whom we first met, what was really good he knew the area our home was and had previously had successful sales. Matthew listened to us and promised he would take of us as his clients and he did. I would like to thank Stephanie the Senior Sales Negotiator who was mainly our point of contact. Although we did have some setbacks along the way Stephanie remained professional at all times resulting in a successful sale. We loved the brochure and would also, like to thank Ellie and Lois. Matthew you have an A team wishing you all the best for your future with Oscar James's Estate Agent.
Kind regards.
Mrs. B.

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Professional & friendly staff

Happy to recommend Oscar James following the sale of my house in December.
Professional service from start to finish, many viewings the day after the great brochure was published publicly and sale agreed the same day.
All staff from Northampton and Market Harbourgh offices were a pleasure to deal with.

Thanks for the great service!!

January 20, 2022
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Matthew,

Thanks for taking the time to write such a lovely review and many thanks for your business!

Best wishes

James

Rated 5 out of 5 stars

Professional ,polite ….

Professional ,polite ….. on the ball !!!! We sold our house in a matter of weeks! And over the Christmas period…..
the photographer was amazing she showcased our home to perfection !! Almost made us not want to sell when we seen the brochure😀.
Courtney kept us in the loop and was quick to Process all of the documentation required to speed up the process.
Would definitely use them again.

January 11, 2022
Unprompted review
Oscar James logo

Reply from Oscar James

Hey Liza,

Thanks for taking the time to write such a lovely review and thank you once again for allowing us to sell your beautiful home!

Best,

James

Rated 5 out of 5 stars

Many thanks to Matt, Steph & Lois

Many thanks to Matt, Steph and Lois at Oscar James Northampton for the successful sale of our house in Earls Barton.
Excellent marketing with video and photos on social media, as well as Rightmove etc. Throughout the whole process we were kept up to date with enquiries and viewing feedback.
The really positive point was their confidence in the property valuation and at no time was a price reduction mentioned or suggested. Our previous experiences had been of other agents wanting a price reduction at an early stage to make their lives easier, rather than working hard to find the most suitable buyer and obtaining the best price.
Many thanks again and we wish you every success in the future. We would definitely use your services again and recommend you to friends and family.

January 7, 2022
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Martin,

Many thanks for taking the time to write such a lovely review and thank you once again for your business.

Best wishes,

James

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