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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, courtesy, and professionalism. Many reviewers specifically highlight the exceptional service they received from individual team members, noting their helpfulness and dedication throughout the entire process. Consumers appreciate the staff's friendly approach, excellent communication, and proactive efforts to ensure smooth transactions. People express satisfaction with the overall service provided, particularly in renting and purchasing properties. Reviewers value the efficiency and support they receive, with some noting that the agents went above and beyond to help them find their ideal homes. The customer service is also highly regarded, with consumers emphasizing the positive and straightforward experiences they had with the company.

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid at all cost liers! Much better agents out there! James Potts has no interest in the business just wants your money and will give you abuse rather than customer service. ****Thanks for you... See more

Company replied

Rated 5 out of 5 stars

First class professional service from Oscar James Kettering & Burton Latimer. All members of the team offered us exceptional service from beginning to end. Rachel & Anele worked very hard to pursue ou... See more

Rated 1 out of 5 stars

Our experience with Oscar James Kettering specifically with an agent named Jo has been extremely disappointing and unprofessional. We were interested in a property listed by them and schedul... See more

Company replied

Rated 5 out of 5 stars

We are exceptionally happy with the service we received from Oscar James (Wellingborough branch) staff. They were kind courteous and professional. They sold our home and found us our dream home which... See more


Company details

  1. Business Services

Information provided by various external sources

Northamptonshire’s newest and most innovative Estate Agents offering county-wide coverage and outstanding service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great team!

I've recently completed a purchase of a lovely property in Abington. Very happy with all the team including Steph, Matthew and Lois. I would recommend using Oscar James for an extremely professional service.

December 4, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Thank you for taking the time to write us such a lovely review!

Rated 5 out of 5 stars

It was a great experience

I would have no hesitation in recommending Oscar James, having recently engaged their Northampton branch to sell my property. The team headed by Matthew Price & Stephanie were very supportive and professional in their dealings with me.
The process of selling your property can be very stressful but they made the whole process straight forward. Also any questions were resolved and telephone or texts replied to promptly
Regards Mrs Janice McCallum

November 1, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Janice,

Thank you for taking the time to write us such a lovely review and thank you for your business.

Best wishes

James

Rated 5 out of 5 stars

We are only human,not everything in life is easy going

Firstly I think some people need to get all the information before they leave negative feedback when things don’t always go their way when they want.THATS LIFE IM AFRAID!!!
but I suppose also that’s just typical humans just jumping the gun.I Just wanted to say big thank you to Olivia,Charlie,Dan & Lois at the Corby branch for all the help and advice they gave us and was always answering our questions as we did phone many,many,many times,so again THANK YOU FOR EVERYTHING

August 21, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Andy,

A BIG thank you for the review and I couldn't agree more!

So pleased to have been of service and thank you for your business.

Best wishes

James

Rated 1 out of 5 stars

Waiting so long I have become homeless.

I found a house many months ago that suited my needs to start a new life for me and my 9yr old son, as I refuse to go back into rented accommodation.

I am a cash buyer and I thought I had secured the house, I have lost count on how many months its been now, its been so long for me that I have littrally become homeless living out of my car from next week, due to all of this.

I was understanding at first but I am absolutely discusted, the stress this has caused me is beyond measurable.

This situation has even caused a divide between me and my family.

I AM ABSOLUTELY SO ANGRY AT THIS COMPANY RIGHT NOW I LITTRALLY CAN'T TAKE THE STRESS OF THIS ANYMORE.

August 2, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Good Afternoon Gordon,
I can only apologise the purchase is taking a little longer than you expected. I can see we have been providing weekly updates for you and I can assure you we are working extremely hard to resolve this.
We do take all feedback very seriously and the branch manager will be in contact with you shortly to deal with your complaint further.
Thank you,
Oscar James Northampton.

Rated 5 out of 5 stars

Recommended

I was very pleased with the service that I received from the Burton Latimer branch for my house sale recently. Everyone that I spoke to gave such a friendly and personable service. My enquires were always dealt with straight away and the team were very proactive in getting my sale and purchase through. Thank you to Jade, Jess and Sam.

May 22, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Gemma,

Thank you for taking the time to write such a lovely review and thank you for your business

Best wishes

James

Rated 1 out of 5 stars

The most disgusting agency

The most disgusting agency, i have purchased a house through them and they lied to me, when i make the offer on property they said wont be any chain but surprised 4 sales after me and delayed me half year , all trying to avoid me when I found about the chain, the people should not have this job there. Almost ruin my financial life. I encourage everyone do not purchase house through them. I am talking about Oscar-James Kettering agency.

April 19, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Dear Cristian,

I am sorry that you have felt the need to write such a damming review. I have spoken to the branch involved and also taken the time to review the notes we have on file.
I can see that you are correct that there was a chain of sales above you but you were also advised at the time of making your offer that our vendors intended to buy on. At the time of you making the offer they had not found so we had no idea of the length of chain.
Unfortunately the house buying process can often take several months and much of this is beyond our control as estate agents.

I can see that our sales progressors kept you informed at all times throughout the transaction too.

I can only apologize that the transaction took longer than any of us would have hoped and that you have incurred financial costs as a result of this.

It saddens me deeply that you have felt the need to write this review before making your concerns know to us. Our reputation is everything and under no circumstances would we ever mislead or lie to our customers.

If you wish to discuss this matter directly I would be more than happy to do so.

Regards

James Potts
Managing Director.

Rated 5 out of 5 stars

Outstanding personal service

We were more than happy with the service we received from Oscar James Kettering. They offered an excellent and professional approach. Paul was great at communicating from offer stage to chasing parties for completion and he was supportive throughout the process. The team at Kettering office were friendly and genuinely could not be more warm and welcoming on our completion day. Thank you!

March 23, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Helen,

Thank you for taking the time to write such a lovely review, i'm delighted that you were pleased with our services.

Best wishes

James

Rated 5 out of 5 stars

Oscar James as an organisation were…

Oscar James as an organisation were fantastic! Dominic went the extra mile to make our purchase as smooth as possible.

Offer to completion in 5 weeks!

Would highly recommend their conveyancer, mortgage broker and estate agents. Fantastic service and nothing was too much!

February 23, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Hi David,

Thanks for taking the time to write such a lovely review and thank you for your business.

Best wishes

James

Rated 5 out of 5 stars

Above and beyond

The team at Oscar James Burton Latimer, and especially Jess went absolutely above and beyond when we purchased a property through them. I believe they actually put more effort into getting our sale completed than our own estate agent did!

Communicative throughout, always happy to take my calls, and really great at navigating the obstacles that selling + buying presented in 2020/21.

Thanks so much Jess!

February 17, 2021
Unprompted review
Oscar James logo

Reply from Oscar James

Hi Dave

Thank you so much for taking the time to write such a lovely review and thank you for your business.

Best wishes

James

Rated 5 out of 5 stars

Very caring team

Never having been a huge fan of estate agents, the Kettering team of Oscar James handled the sale of my parents house superbly. Friendly, genuine staff from managers down, helped my parents sell their house despite the first lockdown due to the corona virus. Kept us up to date when needed and all seemed like they genuinely cared, which we all want at such a stressful time. Will definitely use in the future if needed.

November 5, 2020
Unprompted review

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