ourdeal Reviews 

1,826
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

3 years after buying my MacBook I had a problem logging into it. I emailed support at Ourdeal late on a Saturday evening. I’d received an email before 8 AM when I checked my emails on Monday morning.... See more

Rated 5 out of 5 stars

Fantastic savings. Fast delivery. Indistinguishable from new. And extra memory added to bundle.. what's not to like? Just be careful to ensure the mains lead is a snug fit...we had endless blackouts... See more

Rated 4 out of 5 stars

The item arrived next day and was well packaged and like new. It is exactly as described in terms of spec. The only issue was that it arrived in test mode and I didn't have a password to get in. Meani... See more

Rated 5 out of 5 stars

I bought an iMac from OurDeal back in 2023. My daughter and granddaughter have used it relentlessly ever since. However, they never did any admin and needed to set up a new account. They couldn’t find... See more

Company details

  1. Computer Store
  2. Used Computer Store

Written by the company

Renewed Apple Products, Like New, at Unbeatable Prices! At Ourdeal, we are proud to be industry leaders in refurbishing Apple products, offering premium, renewed devices in like-new condition at prices that make top-tier tech accessible. Our expert team meticulously restores each MacBook, iMac, and other Apple products to ensure they perform just like new—giving you unbeatable quality at a fraction of the cost. Every purchase supports our dedication to sustainability, as choosing refurbished helps reduce e-waste. Join thousands of satisfied customers who trust Ourdeal for their Apple products. Experience exceptional quality and performance with every device, and be part of a positive change.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,826)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service…

Thought the Mac book pro was reasonable prices. Great service and good quick delivery. Small issue of test account on the laptop. But swift emails to resolved the issue in no time.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous deals

Fabulous deals and value for money. I have used this company several time. Excellent customer service.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful good service

Very helpful good service , all questions answered quickly , had to return first purchase as I brought the wrong one, no issues in returning or refunding. Second purchase now installed and operational
Thankyou

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Easy to use website. Speedy delivery and great updates on order. Computer arrived and is perfect.

July 22, 2024
Unprompted review
Rated 1 out of 5 stars

Be warned!

After many emails, (and two months later) my iMac was returned today. Selotaped together, with a new mouse and keyboard (which I had not sent back). After my last email, stating I would never drop a £1400 computer, perhaps it was the delivery company, I was told ‘you would look into it’.

My husband had a delivery from the same delivery company last week where the box was damaged and the item didn’t work. The company, Ninja, sent a replacement item the next day.

I am absolutely astonished that I have been blamed for this. As previously mentioned, there were people in my house at that time we heard the ‘crash’, which was the screen falling off and landing on my desk.

If anyone has any problems with Ourdeal in the future, I wish you luck. The emails are written in very poor English, most making absolutely no sense at all. No point in paying for a warranty, as I’m sure they will just blame you for any issues.

Worst company I have ever had the displeasure of dealing with.

July 30, 2024
Unprompted review
ourdeal logo

Reply from ourdeal

Dear valued customer, thank you for reaching out and extremely sorry about this. Humble apologies. We have checked the device and the screen did not come out by itself. We do know how the screen will look if it comes out by itself and we will not blame our customers/turn our backs on our customers (unlike some other sellers). The team is checking this for you to see if theres any possibilities of reduction in repair cost. They will get back to you via email ASAP.

Rated 5 out of 5 stars

a new pc

Ordering was really easy. They had the one we were looking for. Delivery was quick. We had a little trouble setting up but the technical support we received was excellent. We had to send it back unfortunately but when we received it back everything was working perfectly. Thank you

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

Excellent service and product
Web page is good with plenty of information
Product as described and appears like new
Fast emails to messages
Highly recommended . A genuine good company. Would buy from again

July 3, 2024
Unprompted review
Rated 4 out of 5 stars

As described & arrived next day BUT...

The item arrived next day and was well packaged and like new. It is exactly as described in terms of spec. The only issue was that it arrived in test mode and I didn't have a password to get in. Meaning I had to put it in recovery mode, do an online recovery, open it in Catalina and then reinstall latest Mac OS (which worked fine tbs) then and only then could I install my backup from time machine. It should have been supplied to me ready to setup as a new machine. Took a lot of time and hassle but there's nothing wrong with the machine, delivery and chatting to someone online before purchase was easy.

June 24, 2024
Unprompted review

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