ourdeal Reviews 

1,826
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

3 years after buying my MacBook I had a problem logging into it. I emailed support at Ourdeal late on a Saturday evening. I’d received an email before 8 AM when I checked my emails on Monday morning.... See more

Rated 5 out of 5 stars

Fantastic savings. Fast delivery. Indistinguishable from new. And extra memory added to bundle.. what's not to like? Just be careful to ensure the mains lead is a snug fit...we had endless blackouts... See more

Rated 4 out of 5 stars

The item arrived next day and was well packaged and like new. It is exactly as described in terms of spec. The only issue was that it arrived in test mode and I didn't have a password to get in. Meani... See more

Rated 5 out of 5 stars

I bought an iMac from OurDeal back in 2023. My daughter and granddaughter have used it relentlessly ever since. However, they never did any admin and needed to set up a new account. They couldn’t find... See more

Company details

  1. Computer Store
  2. Used Computer Store

Written by the company

Renewed Apple Products, Like New, at Unbeatable Prices! At Ourdeal, we are proud to be industry leaders in refurbishing Apple products, offering premium, renewed devices in like-new condition at prices that make top-tier tech accessible. Our expert team meticulously restores each MacBook, iMac, and other Apple products to ensure they perform just like new—giving you unbeatable quality at a fraction of the cost. Every purchase supports our dedication to sustainability, as choosing refurbished helps reduce e-waste. Join thousands of satisfied customers who trust Ourdeal for their Apple products. Experience exceptional quality and performance with every device, and be part of a positive change.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(1,826)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far, so good.

My old 27" iMac had given up the ghost, still working but no longer supported, and starting to get very tired. I did some checks online before buying a refurbished one. I loved my 27" so that's what I wanted again. The reviews on Ourdeal looked great but I've been bitten before so I rang them to check if they really existed and was surprised by the service I was given. Once I'd ordered it, the delivery was the next day! It is absolutely unmarked, looks in perfect condition and I couldn't be more pleased! All emails to the company have been answered immediately and positively. I have only had it 6 days at this point but all my checks have come up good. I'll be sure to edit & update this review if anything changes on that score but, up to now, so far, so good. Great company to do business with. Very pleased.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND!!!

Excellent product (Apple IMac) at a really reasonable price! Super happy with this company & wouldn’t hesitate to use them again! Their customer service department even answered the phone to me on Boxing Day to answer my query as I’m not very technical and needed help setting up!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a MacBook Pro from…

I recently purchased a MacBook Pro from OurDeal.co.uk which arrived promptly. This was due to my IMac finally giving up on me. Hastily, I looked on line and found OurDeal. Due to the cost of Apple equipment, I was keen to purchase reconditioned hardware and found OurDeal to be competitive. It turned out that my IMac was repairable and therefore, I no longer required the MacBook Pro which OurDeal refunded me without question. Thank you OurDeal, pleasure doing business with you, definitely come back again 😁👍

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

I purchased an iMac 27” slim core i7

I purchased an iMac 27” slim core i7. Delivered well packaged within a couple of days although didn’t receive any notification of delivery date. After setting up the iMac noticed in the spec it was actually an i5 not an i7. Contacted Ourdeal who were happy for me to return it, as I had already set it all up and was overall satisfied with it decided I would prefer the £100 difference in price between an i7 and i5 refunded. Ourdeal refunded my £100 within a couple of days.
I am every happy with the iMac and good customer service.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

The iMac turned up pristine condition

The iMac turned up pristine condition. Through my own fault we had ordered the wrong one. We got in touch with Ourdeal they explained what to do for returns. I return the iMac and the refunded straight away. Very good company would use again.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

OurDeal software scam

Hello again. Recently I gave a 5* review for OurDeal. I was completely happy with both their service and product.
However, the IMac came with a tempting free software offer if the purchaser gave favourable comments on TrustPilot.
The software was rubbish and would not load, I was advised by OurDeal to contact their help desk. This I did and was requested to pay £1 for initial service. This I stupidly did and after giving my issues was left hanging for 15 minutes when I ended the call. Today I find I have been charged £40 by the said software company. I cannot get back in touch with them unfortunately. So the Fraud team of my bank are now on their heals. Beware people, all that glitters is not gold!

April 17, 2024
Unprompted review
ourdeal logo

Reply from ourdeal

Dear valued customer, thank you for reaching out and extremely sorry about this. Humble apologies. We do not ask for favourable comments on Trust Pilot, i'm afraid. The review requests are automated. That review request will just ask you to rate your order. We've provided you the free software bundle as promised and we've asked you to send the screenshot showing where the customer was asked to pay - to ensure Open office is not doing this to other customers as it is a free Office application - and that we only advise the free software to ensure our customers get productivity without adding to customers cost. Its just a feature to help our customers.

Rated 5 out of 5 stars

Very easy to deal with

I made a mistake and ordered the wrong computer. The team sorted things out really quickly with non nonsense. I sent the computer back, they refunded the money no problem and I bought the correct one.

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

These people are outright crooks

These people are outright crooks. I bought a Macbook Pro back in 2023. Sadly this machine I was only able to use a handful of times. At the time of purchasing I was told it was a 2018 Macbook Pro - later I found out the body was 2014 and the keyboard even older. In fact,the mousepad and the back light was no longer working along with five keys after only a handful of uses.They refused at Ourdeal to even take responsibility for their product. I have a memory of paying for an extra warranty but was still told but over email that it was no longer valid. Ourdeal do not seem to have a record of this warranty. I've lost £650 and I'll be contacting Consumer Rights as I've been cheated out of a lot of money. Disgusting treatment - these people should not be in business.
90% of me not happy of with it!

May 10, 2023
Unprompted review
ourdeal logo

Reply from ourdeal

Dear valued customer, thank you for reaching out and extremely sorry about this. Humble apologies. The machine you've purchased is a 2014 release. We've not mentioned/informed it as 2018 release, i'm afraid. We've tried our best to resolve the issues via email and provided all the troubleshooting steps. We've all the records of the orders/warranties etc. I can see you've not purchased any extra warranty. If you've purchased any extra warranty, you should have received the warranty confirmation email, it will be accessed via your account and you can also verify this with the bank/in your bank statements as well.

Rated 5 out of 5 stars

I was looking for a refurbished Mac Pro…

I was looking for a refurbished Mac Pro book laptop and I found it easy to make a good choice. The laptop looks brand new, no scratches and in great condition. I also had the laptop in a couple of days with free shipping. I am very happy with my purchase.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

So far, so good

So far, so good. I'm waiting for our IT geek to check the computer out to see if it is what we were expecting to get.
So far, it seems to be more than the, in that the memory seems to be 2TB, as opposed to the 512 gigs we were expecting.

March 25, 2024
Unprompted review

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