OUTLAWS. Amsterdam Reviews 2,677

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 835 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent craftsmanship. Many people appreciate the unique designs and the comfortable fit of the items. The delivery service is frequently highlighted for being prompt and efficient, with orders arriving well-packaged. Reviewers also commend the customer service for their responsiveness and helpfulness in resolving issues. However, some customers experienced issues with delivery times, reporting delays that were longer than expected. A few other people also felt that the product they received did not match the advertised color or arrived in a damaged condition.

What people talk about most

Product

Consumers express high satisfaction with the product quality, often describing items as well-made, durable,... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Many customers praise the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Order

People report positive experiences with their orders. Many customers praise the quality and craftsmanship of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the amazing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been disillusioned lately ordering on-line from various companies,with items being sub-standard and mis represented in ads. How refreshing to get a well made piece of quality jewelry, impecabl... See more

Company replied

Rated 5 out of 5 stars

I’ve made several purchases from Outlaws Amsterdam and I quite simply couldn’t be happier with what I’ve bought. My rings look great and fit perfectly but that’s only half the story - they feel great... See more

Company replied

Rated 5 out of 5 stars

Best rings I've ever had! From the design to durability. I get compliments whenever I wear them. Can't wait to keep growing my collections, they've easily replaced every ring I've had in the past. The... See more

Rated 5 out of 5 stars

Excellent prompt response to my query regarding a ring ( of excellent quality) that was a size too large. Very clear instructions provided on my options and next steps needed to resolve this. Very im... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I knew the brand

I knew the brand, I wanted to discover it and now I can say that I confirm their quality hardness of the metals but above all their beauty.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Pretty high quality chains

It was easy to buy and the chains I got were pretty good quality, arrived on time. Did not have to use their customer support, so can't comment on that. I will say they need to review their marketing style, because some of the emails I receive from them are so cringeworthy it hurts.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and good for uses!

April 29, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear that the gear is hitting the mark for you.

We focus on building pieces that aren't just for show but are tough enough for daily wear. Knowing the quality stands up to real use is exactly what we aim for.

Rated 5 out of 5 stars

Amazing customer support when I ordered and help when they were wrong sizes

Amazing customer support when I ordered rings in the wrong size made it easy with clear instructions and the quality of the products are excellent.

April 17, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the support team made the exchange process seamless for you.

Sizing can be tricky, so we aim to keep the instructions sharp and the solution easy to follow. Knowing that both the service and the build quality of the rings met your expectations is exactly the standard we strive for.

Rated 1 out of 5 stars

Do not waste your time buying jewellery…

Do not waste your time buying jewellery from this company. I received the ring id ordered which didn’t look like the colour advertised. I then followed the exact return policy to the letter including instructions from a member of staff and was not given a refund for the item dispute paying £12 to send it back with all the correct labels and address. Don’t waste your time or money.

May 4, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Jim,

Appreciate you taking the time to leave this.

I get the frustration here. If the piece doesn’t match what you expected and the return ends without a refund, that kills the whole experience.

From here we can’t match this review to an order, so we can’t see what happened with your return and payment yet. That’s something we take seriously and want to get clear on.

Reach out to us at info@outlaws.amsterdam
with your order details so we can pick this up immediately and give you a straight answer on where it stands.

Appreciate you,
Sam

Rated 5 out of 5 stars

Nice solid jewelry

Nice solid jewelry, looks the same in person as advertised. Fast shipping and customer service that you can actually speak with and a company that actually cares about their customers. Highly recommend!

April 2, 2026
Unprompted review
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Reply from OUTLAWS. Amsterdam

Respect for saying it straight.

What you see should be what arrives, and good to know the pieces held up exactly as expected in hand.
Fast shipping means nothing without real support behind it, so it’s good to hear you felt both sides of that.
We stay reachable because people deserve to deal with actual humans.

Rated 5 out of 5 stars

Fantastic ring

Fantastic ring , very pleased
10 out of 10 easy

May 3, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Awesome! Thanks a lot for the rating. We're so thrilled you liked the rinngs! Have a good one.

Rated 5 out of 5 stars

Better than "the one ring"

After trying to get a one of piece from Jack @ Outlaws, i realised we couldnt. (But it maybe a future model)
I stuck with the Turquise Band.
Size 13.
And as with my orevious purchase it fits like a literal glove and is amazing. The rings these boys & girls knock up are 1000% amazing, Smooth and sleek. Recommend to friends, family and any Outlaw out there.

April 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Thanks a lot for the feedback! Even though that one off piece didn’t happen this time, good to know the Turquoise Band still landed exactly right.
A perfect fit changes everything, and that smooth clean finish is what we aim for every time.
Strong to hear you’re backing the brand to people around you and fellow Outlaws out there.

Rated 5 out of 5 stars

Amazing products

I’ve bought this type of product from Other companies and none of them compare to these guys! Your products are right on point they’re beautiful very high-quality and the service is amazing! Thank you guys! God bless!

May 2, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

That kind of comparison carries weight.
You’ve worn pieces from elsewhere before, so when you say these stand above the rest, that means something real.
We stay focused on quality, detail, and how people are treated from start to finish.
Good to know the pieces and the service both hit the mark for you.

Rated 5 out of 5 stars

Highly recommended with respect

Highly recommended with respect, my items were forged bond and the enforcer and wearing them as we speak, I see other items that I want, but I’m waiting for them to restock the size that I need for the other jewelry you can’t go wrong with this company they’re good reliable and trusted like I said highly recommended…

May 2, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Brother,
Respect for the trust and the patience.
Forged Bond and The Enforcer carry presence, good to know they’re already part of your everyday wear.
We keep the restocks moving because the right size matters as much as the piece itself.
Strong to hear you stand behind the brand with that level of confidence.

Rated 5 out of 5 stars

Could not be happier with overall experience -- 10 / 10

I have been disillusioned lately ordering on-line from various companies,with items being sub-standard and mis represented in ads. How refreshing to get a well made piece of quality jewelry, impecably packaged, delivered safel and on time. I will definately be ordering more pieces for myself and friends .... OUTLAWS Amsterdam are a 'keeper' as far as i am concerned .... keep up the good work guys. Jock Barnson .... Glasgow, Scotland

April 24, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Overwhelmed by the 10/10 rating and the heavy respect coming from Glasgow.

We know the frustration of online orders not matching the hype, so we make it our mission to ensure the physical piece is even better than the photos. Knowing the build quality, packaging, and timing all hit the mark for you is exactly why we do this. We are glad to be a "keeper" in your book and look forward to getting more gear out to you and your crew.

Rated 5 out of 5 stars

Fast shipping and the necklaces are…

Fast shipping and the necklaces are great I have mines hanging in my car on the rear view mirror

April 22, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Glad to hear the shipping was fast and that you are enjoying the necklaces.

It is always cool to see how the crew chooses to display their gear. Hanging them in the car is a solid way to keep the aesthetic visible even when you are on the move. Glad the quality is hitting the mark for you.

Rated 5 out of 5 stars

Prompt and helpful support

Very prompt response and support provided to an error I made on my order. The team understood and rectified the issue so swiftly. It’s assuring that you can get the assistance so promptly.

The level of service matches the high quality of their products.

Highly recommend !!

May 1, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored by the recommendation and glad we could get that order error squared away for you.

We know mistakes happen, so we make it a point to stay sharp and move fast when the crew needs a fix. Knowing the level of service matched the quality of the gear you received is exactly the standard we aim to hit every time.

Respect for the trust and for the support!

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