OUTLAWS. Amsterdam Reviews 2,683

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 848 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, excellent craftsmanship, and appealing designs. Many appreciate the comfortable fit and the substantial feel of the items, often receiving compliments when wearing them. The ordering process is frequently described as smooth, with many customers expressing satisfaction with their purchases and a strong intent to buy again. Reviewers also highlight the exceptional customer service, citing prompt and efficient responses to queries and issues, such as address corrections or sizing problems. Delivery service is generally viewed positively, with items arriving well-packaged and on time. However, some people were dissatisfied with delivery times, reporting significant delays and issues with tracking. A few customers also mentioned receiving items that did not match the advertised color or arrived in a damaged condition, leading to concerns about product quality and customer support responsiveness in those instances.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the superb quality, craftsmanship, and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the superb quality of items, noting... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping,... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ordering... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been disillusioned lately ordering on-line from various companies,with items being sub-standard and mis represented in ads. How refreshing to get a well made piece of quality jewelry, impecabl... See more

Company replied

Rated 5 out of 5 stars

Outlaws Amsterdam is a great company to deal with. Their range of pieces is second-to-none and every single item I’ve bought from them is beautiful, fits perfectly and feels very comfortable to wear.... See more

Company replied

Rated 5 out of 5 stars

As always the peice itself was perfect. Had a real weight to the ring which a lot of other companies don't seem to have. I thjnk this was my 5th or 6th peice from Outlaws Amsterdam and I will be buy... See more

Rated 5 out of 5 stars

I’ve made several purchases from Outlaws Amsterdam and I quite simply couldn’t be happier with what I’ve bought. My rings look great and fit perfectly but that’s only half the story - they feel great... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent prompt response to my query regarding a ring ( of excellent quality) that was a size too large. Very clear instructions provided on my options and next steps needed to resolve this. Very impressed with the customer service.

April 28, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the service was as sharp as the gear itself.

We know how it feels when the fit isn't quite right, so keeping the resolution steps clear and fast is our priority. Getting you into the right size and back on the road with that quality on your hand is what matters most.

Rated 5 out of 5 stars

Great product -

Great product - solid piece! Great company!
Just want more!

Would recommend!

April 28, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored that the piece feels solid and is hitting the mark for you.

Knowing you are already looking for your next addition is the best compliment we can get. We keep pushing the quality so that every time you come back for more, the gear stands up to the standard you expect.

Rated 5 out of 5 stars

Great service and wide choice in rings

Great service and wide choice in rings. Ordered three rings on this order. Delivery was the next day, and perfect fit for my fingers.

April 10, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored that the selection and speed hit the mark for you.

Getting three rings delivered the next day and having them fit perfectly is the standard we aim for. We know that once you pick out your pieces, you want them on your hands without delay.

Rated 5 out of 5 stars

Crew u can trusthd my 5th order arrive 21 march 2…

had my 5th order arrive 21 march 2 bracelets forged bind an the emperor both look good on the quality is great the waight and feel are good just as every item from outlaws i have built my stack earings for my wife and necklaces for my grown up kids rings 4 myself and a couple of necklaces as if u want quality great gear these are crew 2 go with 4 the long ride a crew that has ur back u will not b dissapointed

April 21, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to have you with us for the long ride.

Knowing you have built your stack with us and even trusted us to gear up your wife and kids means everything. We strive to be the crew that has your back, ensuring the weight and feel of every piece, from the Forged Bind to The Emperor, consistently hits that high standard.

Rated 5 out of 5 stars

Very good experience

Clean dark design of the website and the newsletter is really something special.
Fast shipping, amazing packaging and, most important, beautiful jewelry. Can't tell, how it will last in the long run. But for now very happy with my orders.

April 20, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the aesthetic and the gear are hitting the mark.

We put a lot of work into making the website and newsletter feel right, so it is great to know that dark design resonates with you. From the packaging to the jewelry itself, we aim for a consistent experience that holds up from the moment you click order until the piece is on your hand.

Rated 5 out of 5 stars

Custom service is very high level 👍

Custom service is very high level and it seems that they really like to know how you feels. Items are high quality and feels right away very familiar

April 28, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the gear felt right at home the moment you put it on.

Knowing the quality feels familiar right away is the ultimate goal. We stay on top of the service because we genuinely care about the people wearing our pieces and how they feel once the gear is in their hands.

Rated 5 out of 5 stars

Great quality

Great quality, perfect schedule delivery, and awesome customer support!

April 22, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored that the whole experience was seamless.

Providing high quality gear is only half the job. Making sure the delivery is on point and the support team is there when you need them is how we take care of the crew.

Rated 5 out of 5 stars

Very cool stuff and very prompt and…

Very cool stuff and very prompt and fast custom support

April 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the gear and the service hit the mark.

Keeping the support fast and direct is just as important as the quality of the pieces themselves. We know you want answers as quickly as you want your gear, so we don't waste any time getting back to you.

Rated 5 out of 5 stars

When the courier failed to deliver

When the courier failed to deliver my ring, outlaws responded very quickly and sent a replacement. Excellent communication from everyone. Also love the ring I bought

April 23, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Appreciate the support, sister!
Courier issues are a headache, but we make sure they do not become your problem.
That ring belongs on your hand, so we moved fast to get a replacement out to you.
We stay on top of the logistics so the gear actually reaches the people who want it.

Rated 4 out of 5 stars

Great piece

The piece is great, looks good on and the detail makes it stand out. Good sturdy chain that holds the piece on. Took a bit longer to receive than was advertised, but overall the wait was worth it.

April 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the detail of the piece is standing out as it should.

Knowing the chain feels sturdy and the overall look hits the mark is exactly what we aim for. We appreciate your patience with the delivery; we always want the gear in your hands as fast as possible, but it’s great to know the final product made the wait worth it.

Rated 5 out of 5 stars

Bought the Guitar with wrap around…

Bought the Guitar with wrap around snake for my rocker son. It is such a beautiful piece of jewellery I was tempted to keep it for myself. The quality is superb and this is not a flimsy piece to wear.PS: My son was over the moon with my choice. Already chosen my items for my . Birthday. Many thanks.

March 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Hi David, I love to hear that, brother. It means a lot that you considered keeping the guitar piece, it shows the weight and craft we put into it.
I am glad your son is happy with the choice and that it holds up to his lifestyle.
We will be ready when your birthday rolls around.

Rated 5 out of 5 stars

These guys are the best.

These guys are the best.. they really value their customers and there products are great 10/10

April 27, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

That kind of trust means a lot.
You felt the way we treat our people and the way we build our pieces, that’s the core of it. We don’t cut corners on either side. Good to know it landed as a full experience for you.

Rated 5 out of 5 stars

I liked so much your creations and…

I liked so much your creations and manofacture . I definitely love the quality and the courtesy !!

April 26, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Honored to hear the craftsmanship and service hit the mark.

Combining high manufacture standards with real courtesy is the only way we operate. Knowing you appreciate both the quality of the pieces and the way we treat our crew is exactly what we strive for.

Rated 5 out of 5 stars

Great gear and comms

Great gear, great communicators, 10/10 no issues 🫡🇬🇧👍

April 26, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Good to hear that, brother.
Knowing the gear and the communication hit the mark means everything to us.
We keep the standards high so you never have to worry about the details.
That is how we do things here.

Rated 5 out of 5 stars

Amazing Collection

The product is amazing and well made. I enjoy wearing every piece I have purchased. Will continue expanding my collection.

April 26, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

That’s great to hear.
When every piece gets worn, that’s when you know it’s doing what it should. We build them to be lived in, not kept aside.
Good to know you’re growing the collection with us!

Rated 5 out of 5 stars

Very good quality will be adding more…

Very good quality will be adding more to my collection!

April 10, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Good to hear that.
Coming back to build your collection says enough on its own.
We keep the quality consistent so every new piece earns its place.
More coming your way when you’re ready.

Rated 5 out of 5 stars

I’ve ordered several pieces from…

I’ve ordered several pieces from Outlaws at this point. The designs and quality have me keep coming back to fill out my collection. Clean designs, durable feel, and timeless. My personal favorites are the various pendants, I wasn’t one to wear necklaces much beforehand but now I don’t leave the house without one. Can’t recommend them enough!

March 30, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

Brother,
That loyalty doesn’t go unnoticed.
You came back for a reason, and hearing how the pieces became part of your daily wear says everything.
That shift into wearing pendants daily, that’s exactly the kind of connection we build for.
We keep the designs clean and built to last, so they stay with you over time. Appreciate you!

Rated 5 out of 5 stars

Great service

Great service , Great product, Fair price, Fast delivery, Easy return policy……..

April 25, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

That’s solid to hear.
You touched every part of the experience, and that tells us we got it right across the board.
We keep things clean, fair, and fast, no games behind it.
Good to know it all landed the way it should.

Rated 5 out of 5 stars

Amazing stuff and great offers,can't be…

Amazing stuff and great offers,can't be missed.All rings I wanted are well made,delivered in boxes(each ring) with a measuring tool as a gift.What's special for me about those jewellery is apart from craftsmanship...it's their meaning and sort of connection with your truly self.

April 5, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

That means a lot to hear.
You’re not just talking about the rings, you’re talking about what they stand for, and that connection matters.
We build every piece with that intention, craftsmanship backed by meaning.
Good to know everything landed right, down to the details and the extras.

Rated 5 out of 5 stars

The product quality is excellent.

The product quality is excellent.
The customer support is fantastic.
I have no doubt that they provide great service and I recommend them.

April 20, 2026
Unprompted review
OUTLAWS. Amsterdam logo

Reply from OUTLAWS. Amsterdam

I appreciate the kind words, brother.
It is good to know the quality of the gear and our support met your standards.
We put a lot of work into the details so you get exactly what you expect.
This is how we intend to run things every single time.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look