Amazing team in investigating my lost peice in transit, totally respectable and understandable. Swift responses and was great at what they do. Couldn't fault this company. Always true and faithful ✨️... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great purchasing experience through these legends. The emails and banter back and forth. They live thier roles. Website is well designed and the goods themselves are top notch, there's no difference b... See more
Company replied
The service was fantastic, the pieces were very good overall. The larger ring was a little tight but when ordering online size can always be a bit of a gamble. The smaller ring was perfect as was the... See more
Company replied
the experience with outlaws was brilliant. not only were they super friendly throughout (thank you Joanna and Jack) but they gave me a 30% discount on my purchase. the jewellery i got was great qualit... See more
Company replied
Company details
Information provided by various external sources
OUTLAWS. Amsterdam, is an Amsterdam based webshop, established in 2018 by two young entrepreneurs from Amsterdam. Thinking about life and bringing value to people, we realized that nowadays it’s all about exclusive brands. However, we think different. We believe you don't need expensive brands to express who you are. You express yourself by your style and the person behind that style. “If evolution is outlawed, only outlaws will evolve.”
Contact info
Amsterdam, Netherlands
- info@outlaws.amsterdam
- outlaws.amsterdam
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from OUTLAWS. Amsterdam
Richard,
Appreciate you taking the time to leave this, brother.
I hear you. Straight result. Good time, solid quality, bracelet hitting the mark.
That’s the standard. Nothing less.
Respect.
Quality and service were both great
June 4, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
John,
Appreciate you taking the time to leave this, brother.
I hear you, and I respect that. Simple and clear feedback like this means a lot.
Glad to see both the quality and service landed well for you. That’s exactly what we aim to deliver every time.
Reply from OUTLAWS. Amsterdam
Matt,
Good to hear from you, brother.
Short and straight like that means a lot. No overthinking it, just a solid word on the company.
That’s all we aim for on our end.
Appreciate you.
Great prices
Great prices, Great quality, and beyond great service !! Need I say more?
June 6, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Ken,
Appreciate you taking the time to leave this, brother.
I hear you, and I respect the way you put it. No overthinking it, just real feedback on the prices, the quality, and the service.
That’s exactly the standard we aim for every time.
Appreciate your support.
Outlaws Amsterdam is the Real Deal
The necklace/pendant was even more beautiful and badass than it looked in their photos.
June 3, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
John,
Appreciate you taking the time to leave this, brother.
I hear you, and it means a lot knowing the necklace and pendant landed even better than what you saw in the photos. That’s exactly what we aim for.
Appreciate you backing us.
Reply from OUTLAWS. Amsterdam
Hearing that your new gear looks good and fits great is a solid win for the crew.
We put a lot of effort into making sure the styling and sizing land exactly right for the community, so knowing it hit the mark perfectly for you means everything to the team. Having your recommendation is the ultimate shoutout.
Enjoy rocking your new pieces.
By far the cheapest quality I have ever seen and the worst customer service.
I have never received rings that looked so unbelievably cheaply produced. I had to send them back immediately, had to pay for the return myself, and then these scammers claimed that nothing had arrived, even though it was very clearly sent back to the exact address.
Stay away. Save yourself a lot of stress and pure wasted money.
June 11, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Matt,
This doesn’t sound right, brother.
Could you send an email to info@outlaws.amsterdam with your order number and the return tracking information?
I’ll personally look into this from my side and get to the bottom of what happened here.
Because one thing I can tell you for sure: if a return has reached us, we’ll find it. That’s how we operate 👊
Jack and the team have reached out a…
Jack and the team have reached out a number of times in an expedient fashion and whilst not everything is 100% just yet im now extremely confident it will be resolved in a quick and satisfactory manner.
June 12, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that Jack and the team have reached out rapidly to keep you in the loop is exactly how our crew aims to look after the community.
While we know not everything is 100% just yet, having your complete confidence that we will get this resolved quickly and satisfactorily means everything to us. We don't leave our people hanging, and the team will stay on it until it is perfectly sorted for you.
I love the ethos and statement of the…
I love the ethos and statement of the company and its products. Everything I have purchased so far has been great quality.
Sometimes the unavailability of items is frustrating when trying to make a choice.
I think it'd be a great thing if the bracelets had an image against a rule for sizing as I've had to return one item due to it being too snug a fit.
I've ordered its replacement which has arrived and I love but I'm still to receive credit for the returned item - delays in shipping from UK back to EU I assume.
May 27, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that you love our ethos, statement, and the quality of your gear is a massive compliment for the crew.
We completely understand how frustrating it is when items sell out quickly while you are trying to choose your next piece. Your suggestion to show bracelets against a ruler for sizing is an excellent idea, and we will definitely share that with our design team to help everyone get the perfect fit right away.
Regarding your return credit, your assumption is spot on. Shipping from the UK back to the EU can face customs and transit delays, but rest assured our team will process your credit the second it hits our warehouse.
Enjoy your replacement bracelet.
Great company with good delivery!
Great company with good delivery!
The delivery was good and everything went smoothly. I also liked their interesting and unique way of communication. Overall, I had a very positive experience and would recommend them.
June 13, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
It is great to hear that your order arrived smoothly and that you enjoyed our unique style of communication. We aim to keep things fresh and clear for the community, so knowing it resonated with you is a huge win.
We appreciate you sharing your positive experience and recommending us to others.
Love the brand and the metal
Love the brand and the metal. Ordered my second batch and still looking at what my next will be. Customer service has been fantastic from start to finish. Very attentive and responsive. They do wjst they say they will do. If you looking for a good place to buy your metal, I would highly recommend.
June 5, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Knowing that you love the brand and the metal is a massive compliment for the crew, especially as you lock in your second batch and hunt for the next addition.
We pride ourselves on providing fantastic, attentive, and responsive customer service from start to finish. Keeping our word and doing exactly what we say we will do is the baseline for how we look after our community.
Hearing that you highly recommend us as the go-to place for premium metal means everything to the team.
Good luck choosing your next piece, and enjoy rocking the new gear.
Quality Pendant
From purchase to delivery was quick. The pendant is straight up quality! I’m digging it and I’ll certainly be purchasing more pieces.
June 5, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Hearing that your order arrived quickly and that the pendant is straight-up quality is a solid win for the crew.
We put a lot of pride into creating heavy-hitting, premium pieces and shipping them out fast, so knowing you are digging the new gear means everything to the team. Having you ready to add more pieces to your collection is the ultimate compliment.
Enjoy rocking your new pendant.
Reply from OUTLAWS. Amsterdam
Hearing that you love your new bracelet is a solid win for the crew.
We put a lot of work into designing pieces that stand out and feel great on the wrist, so knowing it has hit the mark for your daily rotation means everything to the team.
Enjoy rocking your new gear.
Good friendly service told me what i…
Good friendly service told me what i needed know
June 12, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Providing good, friendly service and giving you the exact information you needed is precisely how our crew likes to do things.
We believe in keeping communication clear, direct, and helpful so you can get back to your day with confidence. Hearing that the team looked after you perfectly means everything to us.
Reply from OUTLAWS. Amsterdam
Providing prompt service and ensuring your replacement goods were sorted quickly is exactly how our crew looks after the community.
We know how important it is to resolve things without delay, so hearing that the team stepped up and took care of you promptly means everything.
Outlaws take their products and name…
Outlaws take their products and name seriously. Got a fantastic St Michael pendulum however slightly dull letters. But the Outlaw team picked up my concern rapidly and I am sure they will do everything they can to help me out! Outlaws rule! 😎
June 11, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Knowing that you see how seriously we take our products and our name is a massive compliment for the crew.
While we always aim for absolute perfection on every detail, we are glad the team picked up your concern regarding the lettering rapidly. We don't leave our community hanging, and you can rest assured the crew will do everything they can to look after you and get this sorted out completely.
We appreciate the ultimate shoutout and the energy.
Great communication
Great communication, and seems to be a great community as well!
June 11, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Clear, open communication is exactly what our crew aims for, so hearing that you experienced that firsthand is awesome.
We also take a lot of pride in the culture growing around the brand, so knowing you already feel that great community vibe means everything to us. It is the people wearing our gear who truly build that atmosphere.
Welcome to the fold, and enjoy rocking your pieces.
The best company and employees
I have already written a review, but these people deserve it.
They have helped me so well through everything.
I had to reorder the ring I wanted 3 times because I ordered it the wrong size twice, but throughout all the processes of refunding and reordering these people have helped me so so much and were super responsive and respectful, they were kind and eager to help me out with any questions I had.
I live in the Netherlands so the delivery is done via DHL and if they don’t have any hiccups then I can literally have my order delivered the next day.
I had even written them a very personal thank you and they even took their time responding.
The ring itself is made out of amazing quality and it looks so beautiful and unique and it fits perfectly now.
I’ll definitely buy more jewelry from this company in the future.
-Scott
June 11, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Taking the time to write a second review is an incredible compliment, and hearing that our crew could guide you smoothly through those size swaps means the world to us.
We know how frustrating it can be to get the wrong fit, so being highly responsive, kind, and eager to help with refunds and reorders is exactly how we want to look after you. It is also awesome to hear that the local DHL delivery got the perfect size to your doorstep in the Netherlands with lightning speed.
Reading your personal thank you note was a highlight for the team, and we are stoked that the ring fits flawlessly now, delivering the amazing quality and unique look you were after.
We look forward to hooking you up with more jewelry in the future
Undeniable quality
Undeniable quality. The bracelet I choose was smaller than I had anticipated lengthwise, but the communication to address my concerns was incredible. Will definitely order again.
June 11, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Appreciate you, this is exactly what we build for.
Glad the piece still hit, and even more that the team got you sorted properly when it mattered.
That’s how it should be every time.
Ordered both orthodox Crosses & the…
Ordered both orthodox Crosses & the eternal bond. Quality seems well, pendants are a little bigger (which is a good size for them to be seen while wearing) chains were kinda plain but again good quality around 24 inches. They are holding up well thus far. Great quality and price.
May 20, 2026
Unprompted review
Reply from OUTLAWS. Amsterdam
Glad to hear the Orthodox Crosses and Eternal Bond lived up to expectations and that you're enjoying the larger pendant size. We always aim for pieces that carry some presence when worn.
Also great to hear they're holding up well for you so far.
Thanks again for the support and for riding with the Outlaws crew.
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