Demande de remboursement suite à une erreur. Il a fallu un peu insister sur mes droits, mais les personnes du support restent agréablement polies et courtoises ! Refund request following an error.... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a server for 2 years at OVH but i slowly stopped using it and I contact them to see if I could just stop now as I don't need it anymore. I was okay to pay the remaining subscription feed I js... See more
Never seen so much time just for one ticket. We use composer to install our website. They block some leggit IPs, so we can't install our website. Still no answer. 2 weeks already. Just to unlock one... See more
Company replied
There was a long delay in the delivery of my server, but after a chat with support I got my server a few hours later instead of weeks later.
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slower every day
From time to time this OVH Dashboard loads for minutes and you need to restart and use different browsers to get in.
August 14, 2024
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for sharing your feedback. We apologize for the inconvenience you have experienced with the slow performance of our services.
We understand the importance of a fast and reliable service, and we take all customer feedback seriously to continuously improve our offerings.
To help us understand and address the issue, could you please provide us with your OVHcloud account identifier (xx12345-ovh)? This will allow us to review your account and investigate the causes of the slow performance.
We would also appreciate if you could provide more details about the situation, such as the date and time when you first noticed the slowness, and any relevant information.
Your feedback is important to us and will help us improve our service for all customers.
Best regards,
Dieynaba K.
Reponse super rapide via instagram
June 21, 2024
Unprompted review
Reply from OVHcloud - France
Bonjour Mathieu,
Je vous remercie d'avoir pris le temps de déposer votre opinion sur Trustpilot et je suis heureux de lire ce retour d'expérience.
Nous nous efforçons de couvrir la majorité des demandes courantes via notre site, via nos guides et les différents canaux mises à dispositions pour nos clients.
Afin de pouvoir vous apporter une réponse dans les meilleurs délais.
Toute l'équipe support OVHcloud reste disponible si besoin.
Votre conseiller OVHcloud.
^LaïM
They lost data stored on hosting
They lost data stored on hosting. What more to tell. They had one job and they failed.
Don't use OVH service!!!
Reply to OVH:
Please explain why you lost data and why simple ftp upload don't work?
May 28, 2024
Unprompted review
Reply from OVHcloud - France
Hello Velimir,
As we have highlighted on Facebook and by ticket, as outlined in this guide: OVHcloud Web Hosting Restore Storage Space Guide (https://ovh.to/tFHhDoH), our hosting service offers an option to restore your web hosting plan using our backup service in case of emergency. However, we cannot guarantee the availability of 100% of your content through these backups.
The backups offered by OVHcloud for shared hosting are non-contractual and provided as an additional service to assist in urgent situations. We strongly recommend regularly performing your own backups to prevent any data loss.
We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
VinL
They sometime shut down my servers for nothing
again they have shut down my server despite several email to warn them the server was not hacked and was perfectly fine ( ArtsCad.com )
This is already the thrid time they shut down one of my server for nothing
May 20, 2024
Unprompted review
Reply from OVHcloud - France
Hello Laurent,
I really apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information. I see that our team has correctly informed you the reason of "shutting down" your server.
Malicious and suspicious activity was identify and we asked you to provide further information and solve the issue.
Our support teams were available all the time to cooperate with you to solve.
OVHcloud teams, work hard to keep our infrastructure and network safe for all customers and users.
Have a nice day,
ViniL
Ovhcloud is trying to bill me 147 Euros for nothing
Ovhcloud is trying to bill me 147 Euros for a service they never provided. The reneval payment with my credit card did not come trough, because the credit card expired. I noticed it, and switched provider, because I did not want to stay with OVH anymore anyways. I also cancelled the service from their UI. BUT they thought that it was logical to bill me anyways. I do not recommend ovhcloud, their dashboard is also ugly and buggy, and support inexistent.
EDIT 1:
I did reply to the request, but could not see this reply first. I added a ticket number for a ticket I opened on this matter.
EDIT 2:
OvhCLOUD replied to my ticket without even bothering to read it, with just a tutorial on how to pay my bill. Apart from this being completely disrespectful, I still do not, see why I would have to pay a bill on a service ovhcloud themselves deleted and aknowledged having done so.
May 15, 2024
Unprompted review
Reply from OVHcloud - France
Hello Paillat,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
No action on support ticket - again
Second review in a short time: requested a domain transfer about 7 days ago, all formalities completed, nothing happens. Created a ticket to know why the transfer is not happening, no answer.
Absolutely the worst web and cloud provider that exists, not one sense of respect towards their customers.
Update 15/5/2024
Got an email fro support, mentioning a domain transfer timing that is completely different than the one mentioned before, and about three times slower than the worldwide standard. In addition, they had the arrogance to point me on the respectfulness of my mail: let me be clear: if you treat your customers without any respect over and over again, do not ask for respect. French company with an attitude and lousy service, the worst you can get!!!!!!
May 14, 2024
Unprompted review
Reply from OVHcloud - France
Hello Pistol,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
Reply from OVHcloud - France
Hello Paul,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
based in france which says it all I…
based in france which says it all I think. Customer support zero in response to below we have now closed our account it’s hilarious when arrogant companies like these then send emails like below in fact we raised a PayPal complaint and there only response was go through our proper channels I think PayPal will show them. My advice pay and if there services through PayPal at least you have a come back UPDATE you no exactly who I am saying you don’t know me is just a strategy hoping people reading will think it’s fake it’s not AVOID
February 11, 2024
Unprompted review
Reply from OVHcloud - France
Hello Scott,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for providing the contact details Scott, although we could not identify any OVHcloud account with the e-mail and phone number provided. I won't be able to provide any escalation or review the case due this misunderstanding. If you would like so, I am available on X (ovh_support_en).
Have a nice day,
ViniL
Poor & unreliable customer service - get everything in email from support
I decided to switch to OVHCloud VPS on the basis that they could allow 2 networked sessions on the Hypervisor to reduce database latency. So I subscribed, but tech support in France very quickly told me it could not be done. They apologised, cancelled the service and said they would process a full refund.
Except that a month later, I still had not received my refund. I then called Customer Support in Australia. No record of the conversation, the account was only deleted after the end of the month, so no refund.
No attempt to read the tech logs, voice recording etc. Just No Refund.
Their final "proposed solution" - saying sorry, but no refund!
Really just shocking customer service. My advice, hound the tech guy to send you a notice the cancellation notice and email you the promise of a full refund. Or you can kiss your refund goodbye!
[CS9257977]
[CS9043648]
January 3, 2024
Unprompted review
Reply from OVHcloud - France
Hello there Delano,
Firstly, we appreciate you taking the time to share your review with us. Your comments and feedback are of utmost importance as they help us enhance our support channels, tools, overall experience, and policies.
Upon reviewing both tickets, our team promptly provided a detailed, step-by-step explanation of the server deletion, despite the intended process being deletion at the expiration date.
Furthermore, our claims team meticulously examined your cases, comments, call records, and all account activities. Unfortunately, after thorough review, a refund is not feasible in your case.
We acknowledge the frustration this may cause and empathize with your situation. You can always refer to our Terms and Conditions, which you agreed to upon ordering our service, via your control panel. We sincerely hope to exceed your expectations in the future.
Have a great day,
VinL
ordering a product and problems with credit card credentials
the service after registration is a nightmare. no human anywhere........
i bought a product from OHV and the order didn't proberly finish after entering the credit-card number... there where no response at all nor onscreen nor as email. The only button onscreen is a call back button which i tried. I explained my problem, but i got the answer, that it is not their problem its only a marketing response button. Its not a answer you want to hear if your credit card is involved. they gave me a support number, which didn't work at all (the call immediately stopped) i made a second call with the call back button, and a got a little help again with the remark it's not their task to respond to orders, but he explained me at least how to open my account. I tried again to call but without success. line immediately closed. i tried to open a ticket and wait now for an answer what happens with my credit-card numbers and the payments....
Today 18.December evening, still no response from my ticket request..... 0 Stars
December 14, 2023
Unprompted review
Reply from OVHcloud - France
Hello Manfred,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information and, as we said we are sorry for the inconvenience.
We have escalated internally the case to our team provide the necessary support by ticket.
Have a nice day,
ViniL
^LuiB au support Twitter d'OVH
^LuiB au support Twitter d'OVH:
- Une perle
- Pro comme rarement dans un SAV / Support / Customer Success
- Pédagogue & Explicite
November 28, 2023
Unprompted review
Reply from OVHcloud - France
Bonjour Pascal,
Merci d'avoir pris le temps de nous faire part de ce retour d'expérience très positif avec notre support.
J'informe de suite mon collègue LuiB de votre retour.
Nos engagements n'ont pas changé. Nous avons toujours à cœur de proposer à l'ensemble de notre communauté un support efficace et des produits de qualité.
Cela est toujours gratifiant de voir que notre accompagnement est utile et valorisé par notre communauté.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux (par téléphone ou par ticket, via le livechat ou les réseaux sociaux).
Cordialement,
Homefa.S
Affordable and no-nonsense web hosting…
Affordable and no-nonsense web hosting in Europe. Migration from Gandi went smoothly. Most domain names could be transferred. Some like .jp or .co.za could not.
November 20, 2023
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to share this very positive feedback and for choosing OVHcloud to host your services.
We will do our best to offer you quality services and support to help you about your request.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
Incredible bad experience straight from…
Incredible bad experience straight from the beginning.
Ive been trying to reach them since have issues with my login (even this level i know is frustrating) and no one there to talk about it. also try to reach the support few times in any way after just spend a lot of money in their services. I will cancel and go with another better service provider. I wish to get the refund in those conditions. However stay away if you do some research beforehand.
November 23, 2023
Reply from OVHcloud - France
Hey there Valentino,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information provided but we could not find any customer profile with the information provided.
We are sorry for any inconvenience.
Have a nice day,
ViniL
Eine absolute Zumutung!
Eine absolute Zumutung!
Der Support schließt das Chatfenster während der Lösungsfindung. Resultat = keine Hilfe, keine Lösung, kein Support.
Exchange Server bestellt, keine Ahnung wie ich den konfigurieren soll. Keinerlei Hilfestellung, keine Tutorials nichts. Kundensupport = siehe oben.
Dann meine Frage, wie ich kündigen kann > Chatfenster geschlossen. Meine E-Mailanfragen werden grundsätzlich ignoriert.
@OHV: Doch bin leider Kunde, meine Kundennummer: Customer code
1820-6708-89
EDIT - 13. Sept. 2023 after OHV reply:
You are not sorry as your support agents act like described above.
And nothing is pending on my side. I was waiting for a confirmation of cancelation since days now and you still did not answer this here. Why? If you do not understand I can translate in any language of your favor. As I have posted here (cancelation) you did reply I can take this a proof.
September 12, 2023
Unprompted review
Reply from OVHcloud - France
Hello Kunde,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
After reviewing in deep your case and account, your service is pending due a manual validation need on your side. We have sent you an e-mail with some instructions, and we would appreciate that you could review this e-mail carefully.
We remind you, that you can always call, open a chat or a ticket from your Control Panel. We also remain available by social media such as X @ovh_support_en if you need further assistance.
**UPDATE**
As we mentioned, we are available by chat, ticket, phone and social media. Is therefore impossible to provide support for your in case in a review. We do appreciate your time to leave your feedback but we also hope that you can understand that, and we are looking forward for your contact, either by ticket, phone, chat or social media such as X/Twitter (@ovh_support_en) so we can provide the proper support.
Have a nice day,
ViniL
Annoying quotas and slow response times
I work as a DevOps consultant and have a 5 year+ experience. I was hired to check out OVHcloud, as a client was interested in potentially choosing them as their provider.
I can easily tell you, OVHcloud is by far the worst provider I've had the pleasure of working on.
The signup process itself is easy enough, but when you're ready to build, you're met with quota after quota, hindering you in deploying even the smallest, cheapest instances. Why are these in place, even after I have filled in payment info. and info. about the company?
Not only that, when you write an email to OVHcloud (as that is the only way to increase your quota...), they ask you the exact same questions you answered, last time you asked for an increase, as if they are oblivious to you as a customer. To top that off, their response time is by far the longest in the business.
I would love more European cloud providers, as we have to take data sharing seriously, but if OVHcloud is ever going to compete with the big ones, they will need to improve. Here's a hint: Remove annoying quotas and improve your response times.
EDIT: OVH Cloud responded after my Trustpilot review and have now allowed me to manage my quotas myself, which is an improvement.
You should just set a default quota, so customers are able to try out your services for some time, instead of hindering them completely.
July 23, 2023
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for giving us your feedback via TrustPilot and we apologise for any inconvenience.
OVHcloud is constantly improving its services and support, in particular to reduce the time taken to process requests.
As far as quotas are concerned, they didn't exist before and we implemented them as a security measure.
Without quotas, if there is an intrusion on a customer's account, it is possible to generate very high consumption and create a very high number of instances which can be very costly for OVHcloud if this happens many times.
So that I can check what has happened I invite you to reply to the request for information that I have just sent you.
You can reply by giving me your OVHcloud account ID (xx12345-ovh).
EDIT : Thank you for the OVHcloud information.
I've been able to check your ticket 8149130 and I can see that my Cloud Support colleague has given you the right information so that you can manage your project quota yourself.
Regards,
Maxime.R
Qualité de service deplorable
July 23, 2023
Reply from OVHcloud - France
Bonjour Madame, Monsieur,
Merci de nous avoir donné votre avis via TrustPilot et nous sommes navrés pour les désagréments rencontrés.
OVHcloud améliore constamment ses services et son support notamment pour réduire le temps de traitement des
demandes.
Pour que je puisse vérifier ce qui s'est passé, je vous invite à répondre à la demande d'informations que je viens de vous envoyer.
Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud (xx12345-ovh).
Cordialement,
Maxime.R
Server down, technical support silent
I owned a dedicated servers with ovh. My two server disk failed two times. Their technical support will take around 4-6 hours sometimes even days to reply for technical support tickets. Our server was down for 3 days. They don’t care anything.
We hosting customers websites on the server. We have tried very hard to get the customers. With the 3 day downtime we have losts more than half of the customers which we gain from last 4 years.
So make a good decision when you purchasing the server.
July 12, 2023
Unprompted review
Reply from OVHcloud - France
Hello Ali,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
No reactivity
I tried several times since march 2023 to redirect my website, but there is nothing happening.
In the OVH settings section, I have tried to forward my domain name bretagne-tourisme-annarmor.com.
But when I look at the result after two days, nothing is working.
I pay for the services and asked several Times by mail to help me out. My website is just not showing, and that’s not really good for my business.
July 14, 2023
Unprompted review
Reply from OVHcloud - France
Hello Annick,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Thank you for the information. Checking your website is correctly published and visible.
I don't see any ticket opened regarding this topic as well. I am pretty sure, if this happen next time, you can use our support channels to review the situation and provide support. We have our Twitter, phone, ticket, chat, documentation available for you.
Have a nice day,
ViniL
5 days waiting payment validation and…
5 days waiting payment validation and support ticket response. Any channel to contact them, no support by phone, no support by ticket, no support by chat. We hace called them more than 50 times.
July 3, 2023
Unprompted review
Reply from OVHcloud - France
Hello there,
I really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, a valuable user and customer, because this is not the type of service we expect to provide.
I do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
**UPDATE**
Your order is indeed waiting for payment validation, which is manual and could take around 10 days to be completed. Unfortunately we can not speed up the process and we must wait for our team.
Have a nice day,
ViniL
My interaction experience was successful.
My interaction experience was successful. The company solved all issues in the best way for me. I express my gratitude to the support service and the financial department of OVH. The best and most sincere recommendations.
June 22, 2023
Unprompted review
Reply from OVHcloud - France
Hello Oleg,
Thank you for giving us your feedback via TrustPilot and we apologize for any inconvenience.
OVHcloud is constantly improving its support and services in response to customer requests, and we take all feedback into account.
I have been able to consult the ticket opened on this subject and I have notified my colleague in the billing department of your presence on TrustPilot.
I can assure you that she will get back to you as soon as possible, and we will propose a solution for VAT exemption.
Regards,
Maxime.R
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.