When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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Unfriendly and very superficial customer service. They don't resolve any issues. I also placed an incorrect order and asked for a correction, but they refused. As soon as they receive a payment, t... See more
Company replied
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... See more
Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie! However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
141 reviews
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Much help with changing plan
When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.
May 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
solution to an order problem...
Unfriendly and very superficial customer service. They don't resolve any issues. I also placed an incorrect order and asked for a correction, but they refused. As soon as they receive a payment, they hold on to the money.
My case has been reviewed and a solution has been found.
thank you
April 30, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
Thank you for this additional information, and I am sorry about the situation.
After analyzing your request, I note that it is currently being processed by our claims department.
I confirm that I have relaunched the request today, with the aim of providing you with a response as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update (26/05/2026):
Hello,
Thank you for this additional information, and I am sorry about the situation.
After analyzing your request, I note that it is currently being processed by our claims department.
I confirm that I have relaunched the request today, with the aim of providing you with a response as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Migration of email wasn't smooth!
Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie!
However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened, spoke clearly and took things in "chewable chunks". He solved my problems and I successfully migrated to the new email provider.
April 23, 2026
Unprompted review
Helpful and human support
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my request with understanding, which I really appreciated.
What stood out most was the human approach. It did not feel like I was just getting a standard reply, but that my case was actually being looked at and taken seriously. That made a stressful situation much easier to deal with.
Thank you, Joanna, for your help and support. Ticket: CS15526142
April 22, 2026
Unprompted review
After 5 calls over the last 24 hours
After 5 calls over the last 24 hours, attempting to fix the problem of not receiving emails on my iphone. Today I went to a phone shop and was informed after 2 hours it was due to the passwords as no one at OVH were helping. I called OVH again and spoke to Roberto D. Roberto made time for me and after a quick phone call, talked me through changing both passwords x 2 which I did not realize I needed to do yesterday and now my emails on my phone work. Thank you to Roberto who was efficient and helpful and more to the point made time to care. If I was told in a phone call yesterday morning that both passwords needed changing then this wouldn't have dragged on. Case CS15525964.
April 20, 2026
Unprompted review
Think very carefully before purchasing this service.
At first, everything seems fine.
Then the subscription cost starts increasing, without any clear justification. Soon after, the service disruptions begin.
Connection problems become constant. Reliability drops to the point where you start questioning the value of what you're paying for—and naturally, you begin looking at alternatives.
That’s when you realize this service costs at least three times more than comparable options on the market. By then, however, the price has already been raised.
Meanwhile, the disruptions continue.
So you decide to cancel.
No confirmation email. No clear communication. Just vague status updates on the website that keep changing from day to day.
First, it says *“deactivation requested.”*
You assume it’s over.
But then it changes to *“scheduled deactivation.”*
Meanwhile, the service is still unreliable, and connection issues persist.
And yes—you’re still being charged. At an inflated price.
At this point, you decide to stop paying.
Only then does the first email arrive: a warning that your service will be deactivated if you don’t pay.
You think they’ll understand, given the ongoing issues.
Then comes the second email: your service is now officially deactivated.
But it doesn’t end there—you’re still expected to pay, because your case will be forwarded to a debt collection agency.
Think very carefully before purchasing this service.
April 18, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Simone,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
I've checked and I can confirm that you were indeed notified of the price increase for your VPS service. You can find the emails informing you of the price changes at this address (while logged into the control panel):
- https://manager.eu.ovhcloud.com/#/communication/019388f9-fee0-764e-81b3-1c5949dba2f4
- https://manager.eu.ovhcloud.com/#/communication/01938814-fe7b-7900-af7c-2ad810402a7e
Therefore, you were properly notified of the price change. In addition to the notifications in the control panel, we sent an email each time (to the email address listed in your OVHcloud account profile).
Regards,
Maxime.R
dam right shocking AVOID
dam right shocking. this service use to amazing and couldn't fault it however... now I'm currently looking for a new server host after 10 years!!!
my bill date has always been the 7th as this is payday. then one day it suddenly changed to the 1st, i contact ovh as my server was shut off for none payment and was advised to turn on auto renew this would give me time to pay before it was shut off again which is fine....
i then paid the extra for them to put my billing date back to the 7th and all was fine...fast forward a year maybe 2.
my billing date is now back to the 1st because of this stupid auto renew that i was told to do and now talking there garbage support have been told i now have to cancel my contract with them in order to change my billing date which now means my server which is 5 years old i now no longer get a contract discount and have to pay FULL PRICE for the server because its no longer under contract due to them.... all this BECAUSE THEY CHANGED MY DATE!!!!!
luckily for me having no contract now means i can look while where for a hosting company that actherly give a dam about there customers which then i can tell them where to shove the server and end the 10 years that ive been with them.
April 15, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Ben,
Thank you for taking the time to submit your opinion on Trustpilot and I am sorry for this feedback.
We are continually improving our billing system to deliver a great user experience.
At OVHcloud, services are billed from the first to the first of each month, as indicated in our general terms and conditions of service: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
This amendment was put in place about two years ago in order to facilitate the annual "accounting exercise" of our customers.
A prevention email was of course sent to all our customers beforehand to inform them of these changes.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
terrible service
Rest assured that I will be arranging transfer of my domains away from OVH as soon as the 60-day icann-lock has passed and will not be using OVH for any further services in the future. Misleading forms, misleading information from support agents.
April 14, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Laurence,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, especially to provide you with complete answers and reduce request processing time.
We also strive to cover some of the most common requests via our website and guides.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I had some mold inspector came…
I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlpful.20 out of 10.Thank You,Harry Moreland.
April 13, 2026
Unprompted review
VPS shut down without notice, no notification, and more expensive than competitors
VPS shut down without notice, no notification, and more expensive than competitors
I run a legitimate URL shortener. Like any service of this kind, the occasional dubious link may slip through despite our automated filters and manual moderation. A common issue that takes minutes to fix when you're actually notified.
OVH used to at least send an email when they flagged something. The server would go into rescue mode at 3 AM, stay down for 6 hours even though the link had been removed within the hour. But at least you knew why.
Now? Nothing. Zero communication. The VPS is simply shut down from the hypervisor with no explanation. I had to dig through the system logs myself to find out OVH was the one killing my server. Support told me there was nothing they could do.
The worst part: even without receiving any notification, we still identified and removed every problematic link on our end. There are zero fraudulent links on the service. And yet, OVH keeps shutting down the VPS. Nothing justifies these shutdowns anymore, but they keep happening.
All my services go down at once for no valid reason. For this level of service, it's more expensive than competitors who actually notify you before taking action and offer real dialogue. I'm migrating. You should too.
April 8, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Corentin,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the information.
I was able to perform checks, and the VPS in question has been blocked several times due to multiple abuse tickets related to phishing/spam.
For each open abuse ticket, an email was sent to you, and we only block the service when there is no response.
If you reply to the email from our abuse team confirming that you have removed the link and that it is no longer active, the service will not be blocked.
Regards,
Maxime.R
A waste of time
They cancelled my domain registration order immediately after pre-authorising payment on my credit card. No good reason given but seemed to blame me in their automated email. Raising a support ticket was complex, they took two days to respond. The response was unhelpful and unapologetic.
April 1, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Robert,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
In general, we cancel orders when the data related to your order or your account does not offer all the necessary guarantees in terms of security of the transaction.
To process your order and pay for it, OVHcloud asks you to update your account information with accurate and complete information, then renew your purchase.
If the information is correct, the orders are issued.
Otherwise, a "cancelation" or an "identity verification" may be set up by our security service and you will be asked to provide documents (ID, proof of address less than three months old, etc.).
In order to analyze the difficulties encountered as well as the exchange of information with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
With great customer services support
Due to the project requirement, I had to upgrade my current VPS services . And ovhcloud helped me out with great support. Thanks to Alicja, Francesco and Joanna. It is good to know that there are good helpers on a big company like OVH. I'm so glad you're at working OVH. Thank you.
March 30, 2026
Unprompted review
A month for a refund !!!
Paid 110 pound for a vps they wanted me to wait 2 days for and for me to supply my id before setting up. This is a joke of a company . There are hosting company's put there that are instant setup. I have now requested a refund and i bet i wont get my refund. Ive not even had the server when they asked for my id and 2 days wait. Update they have now told me i need to wait a month for a refund.
March 28, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Nick,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
So that I can check what happened and give you explanations or take action on the processing of your request, I invite you to reply to the request for information that I have just sent you to retrieve the ID of your OVHcloud account (xx12345-ovh) or the contact email address of it.
If necessary this page could help you find the information:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I have checked your request and ticket CS15407552. I confirm the information provided by my colleague Daniel.
At OVHcloud, a first order may require identity verification for security reasons. This is a legally valid measure.
Regarding the refund, the processing time is 9 to 15 days for payments made by credit card.
Regards,
Maxime.R
I like the services offered and very…
I like the services offered and very stable VPS. After, requesting to Cancel my commitment as I no longer needed that they supported me and cancelled the commitment with no issues without letting me pay the full commitment.
[CS15267265]
March 12, 2026
Unprompted review
Complicated UI
Complicated UI, NO support to startup with billing issues. Livechat takes forever. Most complciated route ever to delete my account. Do NOT USE
March 11, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Lewis,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
At OVHcloud, we are working to refine our billing system and customer interface to deliver an optimal user experience.
Depending on your subsidiary, we will also submit a form to complete in order to submit a request to close the account.
Of course, the account can only be closed when it no longer has any services or bills pending payment.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
The given information was helpful
The given information was helpful. It was a bit difficult to get a Chat due to many people that tried that at the same time
March 2, 2026
Unprompted review
I would like to thank the OVHcloud…
I would like to thank the OVHcloud support and claims team for their assistance with my request. The team handled the case professionally and kept me informed throughout the process. They clearly explained the situation regarding the contract renewal and guided me on the available options.
I appreciate their effort in reviewing my case and offering a solution. The communication was polite and helpful, and I am grateful for their support.
Overall, I am satisfied with the service provided and the way my request was handled. CS15062390
February 19, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
STAY AWAY!!!
Absolutely awful!! Customer service is surreal to say the least, they just don't care, not offer any solutions to very simple issues, close the chat on you, close tickets on you like they resolved everything when they just don't. Glad this happened at the very start, account creation step, so I can forget about them and just turn to an actual serious company. STAY AWAY FOR YOUR OWN SANITY!
February 22, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Klaus,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you described.
At OVHcloud, we strive to provide a high level of service and support to all our customers.
Your feedback has been noted and will be analysed by our support team for a thorough review.
Thank you for your honesty and for helping us grow. We hope to one day earn your trust and provide the service you expect.
Best regards,
Homéfa S.
Frustrating
Frustrating trying to get pre-sales support, had to set up an account to ask a question - website is not informative, links go round in circles, no email to speak of, the chat took ages to connect only to be met with vague information (CS15218818) - even the email link to trustpilot didn't work. I tried to delete my account only to be sent an email stating 'Unfortunately, despite our efforts, we are unable to delete your account at this time' - OVHcloud are not a serious company.
February 18, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides: https://help.ovhcloud.com/csm/worldeuro-documentation?id=kb_home
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Livechat or social networks.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Positive Experience (CS15192275)
I have been with OVH for years now, they are always helpful when you create a ticket and explain your situation, granted the process is slow.
February 18, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
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