OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... See more
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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See what reviewers are saying
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... See more
horrible service for US customers. support just does the ring around. was charged for a server friday, come back to server cancelled on monday. okay, lets get a replacement. no... it doesn't work that... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I had a problem with my website
I had a problem with my website, and I spoke to Bjorn J, and he was great and helped me to do everything.
Now I am so happy.
June 10, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are pleased to see that our agent Bjorn has been able to assist you in resolving the situation with your website.
We have also relayed your encouraging feedback to our advisor.
If you have any difficulties managing a service, our support teams are of course available to you by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Has anyone experienced sudden…
Has anyone experienced sudden suspension on OVHcloud with no clear evidence?
My server was locked without warning; they only provided some technical logs but there were no complaints or security incidents I could find.
As a professional in cybersecurity, I found no proof of abuse in the evidence they gave.
Support did not provide any helpful response or let me recover my data.
If anyone here has faced this, how did you resolve it? Any advice on recovering data or escalating the case?
(If my post breaks any rules, just let me know to edit out anything sensitive!)
June 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mohamed,
Thank you for sharing your experience regarding the sudden suspension of your OVHcloud server.
We are sorry to hear about this situation and take your feedback very seriously.
To help us investigate and assist you, please reply to our information request with your OVHcloud account ID (for example: xx12345-ovh), which you can find in the email we sent you.
This information will allow us to look into your case.
Thank you for give us the opportunity to improve our service.
Best regards,
Dieynaba K.
Great service
Great service and when I was ready to cancel, the team acted quickly and to my satisfaction.
May 30, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Arthur,
Thank you for this 5 star review regarding the support of your request.
Each team (billing, technical, etc.) makes every effort to accompany you throughout your journey at OVHcloud.
We are happy to work with you.
Sincerely,
Homéfa S.
Helped switch to the correct VPS offer
We picked the wrong VPS offer, they helped us fix the issue
April 29, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike !
Thank you for these 5 stars⭐⭐⭐⭐⭐
We are delighted to see that your experience with our team is going well.
At OVHcloud, we make every effort to offer you quality support and products.
The entire team remains available on our usual channels.
We look forward to working with you.
Sincerely,
Homéfa S.
Thanks for your support!
April 26, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Ahmed,
Thank you for taking the time to submit your opinion on Trustpilot.
I'm glad you had a positive experience.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
48 HOURS vs 120 SECONDS bare metal deployment
OVH advertises to deploy a bare metal server within 120 SECONDS - I purchased one and AFTER I made my payment for over £150 they told me it'll take 48 HOURS to deploy it. I cancelled immediately, what a scam. No customer service at all, support email-address doesn't work, nobody picks up the phone-I hung up after wating 27 minutes. Now I'm wating to get my money back, let's see how this will work. km1296313-ovh
April 22, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server could not be delivered in 120 seconds.
Some servers are delivered immediately. Others requiring a particular configuration can be delivered in 48 hours for example.
However, our services reserve the right to analyze information used to order one or more servers. These are measures to protect our community and users.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Best regards,
Homefa S.
Good support and resolved quickly
Support was fast and the team was very understanding in resolving a provisioning mistake from our end. They credited the value of the committed purchase to another service. Many thanks indeed.
April 10, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Andrew,
The entire OVHcloud technical team sincerely thanks you for your kind words and your trust.
We are delighted to hear that our support team was able to quickly and effectively resolve the provisioning issue you encountered.
Your satisfaction is our top priority, and we are committed to continuing to provide you with fast and efficient solutions.
Should you have any further questions or concerns, our team remains at your disposal via phone, tickets, live chat, or social media.
Thank you once again for your encouraging feedback and your confidence in us!
Best regards,
Dieynaba K.
The worse customer service experience, ever.
Mame D. of OVH asked me to review their service, well... here you go, short and sweet: AVOID them at all costs!
I have been asked to quote the ticket reference, here they are: CS10769529 & CS10960112. This way OVH can check and come back here to tell the world why this review is unfair. Honestly, be my guest OVH, I'm so done...
Now, here is my experience:
A couple of month back I spot a domain name I want to purchase, see it is available and start the process of purchasing it together with a web hosting, using OVH. The order is easy, everything is wrapped up fairly quickly. Then I start receiving some emails about my order, all looks ok.
A few hours later, when everything things to be in order, I try to install a module on my website, apparently things are done promptly, all good. However, nothing shows on the website, I cannot access the module but instead see another landing page telling me that the domain I thought I owned was available for sale.
I look back at my order, yep, I did try to purchase said domain.
Investigating further, I understand that the domain was grabbed by a domain broker a few minutes before I did purchase it. Frustrating, but such is life sometimes.
However, since I can buy the domain on the secondary market for a reasonable price, I do that.
Once I fully understood this situation, I reached out to OVH customer service to raise this issue and the fact that AT NO POINT of the order process, or after, did OVH highlight that they could not give me the domain I ordered.
Then, after I raised the issue, at no point did they investigate what happened and acknowledge their failure.
Because I got rather insistent that they were at fault here, OVH said they may (!) refund me the cost of the hosting (which is actually roughly equivalent to the cost of the domain on the secondary market).
They did tell me that, should the refund be approved, it could take up to a month...
A good month after that declaration, nothing happened, no follow-up, no refund.
So I chased.
Tadaa: today, they refunded me and deleted my hosted website, suspended my DNS zone, just wiped out everything. Again, AT NO POINT did they say that, should they refund me, they would effectively disable all the services and throw me out. But they did it, the lovely people... see, they can be efficient sometimes.
So, back to you, gentle customer, beware. You may need a lot of patience with OVH and maybe more than that. I used to be a happy customer of theirs but I will now migrate the various websites I held with them for many years to another platform, with better reviews than OVH.
EDIT: As announced, OVH try to show they care, even though they don't. Not only they clearly glaze over the issue linked with their failing process, but they do not commit to change it and, best of all, they make it sound like it was fully clear they would cancel all services. Whilst I requested a 'commercial gesture', they 'offered a refund' which is in fact the cancellation of all services with the necessary refund that goes with it, which is a legal requirement.
Honestly, if you haven't already just avoid them like the plague.
April 3, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Olivier,
First of all, I want to thank you for taking the time to share your experience on Trustpilot.
I'm very sorry to hear that you've had some difficulties.
Please note that we are committed to continually improving our billing system to ensure an optimal user experience. Your feedback is therefore very valuable to us.
After reviewing your refund request (commercial gesture) via ticket CS10960112 with our claims department, I am pleased to note that we have responded favorably to your request.
When setting up a refund, it is normal that we also cancel the order and the associated service.
However, following your return, it looks like you would like to keep the web hosting plan that was previously refunded.
I am happy to announce that our claims department has sent you a purchase order so that you can reopen the service if you still wish.
However, it seems that we are currently waiting for your response via ticket CS10960112. I therefore invite you to reply as soon as possible, so that we can resolve the situation.
I would like to thank you for your understanding and patience. Rest assured that our entire OVHcloud support team remains available to meet your needs and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Exceptional Support and Seamless Transition
I am very satisfied with the support provided by OVH. Laurent handled my request with professionalism and efficiency, ensuring the deletion of my server and the smooth transfer of time to my new server. His clear communication and prompt actions made the entire process hassle-free. I highly appreciate the excellent customer service and would not hesitate to recommend OVH to others.
Ticket Number: CS10933225
March 31, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Amar,
Thank you very much for your kind feedback on our support, and for your complimentary comments about our colleague Laurent.
We are delighted to read that your request has been handled professionally, efficiently and that the process of transferring your time to your new server has gone smoothly.
At OVHcloud, we value excellent customer service and are happy to know that we have been able to meet your expectations.
We are also pleased that you would not hesitate to recommend our services to other customers.
We will continue to work hard to constantly improve our services and support.
If you need anything else in the future, feel free to contact our support team by phone or ticket, via Live Chat or social networks.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
A Perfect Service with Best Value
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP they allocate for the machine. I'm from Bangladesh, and I've faced payment issues with several other cloud providers. For example, I couldn't pay to AWS with IFIC VISA card. Azure works, OCI sometimes have problems. But OVH fully supported the payment platform, just like local.
March 30, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Sufian,
Thank you very much for your warm feedback on our OVHcloud Bare Metal services.
We are very happy that you enjoyed the competitive price, fast deployment time and related features of our servers.
We are also happy to hear that you have not experienced any payment difficulties with our platform.
We are committed to delivering a seamless user experience, no matter where you are in the world.
At OVHcloud, we are constantly striving to improve our services and support to deliver an outstanding user experience.
We are pleased to read that you have had a positive experience with our support team and we encourage you to continue contacting us with any questions by phone or ticket, via Live Chat or social media.
Again, thank you for your loyalty and for choosing OVHcloud for your cloud needs.
We wish you an excellent day and a happy continuation with our services.
Best wishes,
Your OVHcloud advisor.
^LaiM
Removed VPS without any tell.
I set up automatic payments, but the company deleted my server anyway. Some Viktor from their support acted like a jerk. Never take anything from them.
March 22, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server (VPS) has been deleted.
At OVHcloud, we are constantly improving our billing system.
It is important to have a valid payment method registered on your account when using automatic renewal.
Servers are not deleted when terms of use are respected and payments up to date.
Taking this opportunity, I would like to request more information about your account and review the case in detail.
You have received a request. Please answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and email associated with your cloud account.
Have a nice day,
Homéfa S.
Horrible customer support SCAMPANY
Horrible customer support. Instead of answering my questions gave me a knowledgebase link then disconnects the chat when I asked to cancel the service. I have to be disconnected twice. The third rep which was my first rep that disconnected me earlier, instead of doing my request gave me a bad link for the knowledgebase. Had to just look for where you can cancel. Also they dont give refunds even if it was just charged today and i have not been using it for 3 months.
March 3, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Edgar,
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you’ve had with our customer support and the frustration caused by not receiving the assistance you needed.
We take your feedback seriously. We apologize for the disconnections and the unsatisfactory responses you received. We understand how important it is to have prompt and accurate support, especially when managing your services.
To assist you further, I’ve sent a request for more information so we can better understand and address your issue. Please respond with your OVHcloud account ID (which can be found in the email you received, e.g., xx12345-ovh), and we’ll work with you directly to resolve this matter.
We are continuously improving our processes, and your feedback will help us make the necessary adjustments.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Dieynaba K.
False spam abuse claims
So was using OVH for some time (mixture of dedicated and VPS)
Recently I started getting emails that one of my VPS's was the source of spam. Naturally I investigate and find nothing. I shut the VPS down but the emails keep coming in.
The spam seems to be referencing a domain that for some reason still point to the IP of my VPS and this domain is hosted by OVH. OVH keep mailing me with abuse of service threats despite this been nothing to do with my machines. There support are useless because they tell me to reply to the emails - which I have been - with no replies.
Ironically the only spam I can see is the number of abuse tickets coming in from OVH. I actually had to add an auto filter to my gmail to block them.
Terrible service, and I will be migrating all my services elsewhere.
UPDATE:
Despite requesting (and me supplying) more information I got no further contact from OVH. Tickets I open just kept getting closed with telling me to contact there trust/safety department - who never reply.
EDIT:
No everything is not ok - I still have hundreds of scammers domains pointing to my IP on your DNS servers which you are refusing to remove.
I do not use X or facebook so cannot continue there.
February 25, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Darren,
Thank you for sharing your experience with us on Trustpilot. We're sorry to hear that you had difficulties with our interface.
We take your feedback very seriously and are committed to continuously improving our service to provide the best user experience.
I’ve sent you a request for more information so we can investigate the situation. Please respond with your OVHcloud account ID, which you can find in the email you received (e.g., xx12345-ovh).
We understand that ease of use is a key factor when choosing a service provider.
We are constantly working to improve these aspects of our service, and we appreciate the opportunity to do so thanks to your feedback.
[EDIT: Thank you for sharing your information. After verification, I can confirm that there are no more abuse reports related to your offer. The situation was a false positive. I apologize for the inconvenience this may have caused.
Can you please confirm if everything is now back to normal on your end?
Feel free to contact me directly through our (X) Twitter account or our Facebook page to continue our exchange:
> https://x.com/ovh_support_en
> https://www.facebook.com/ovhcom/]
Best regards,
Dieynaba K.
Maxime was really helpful in resolving…
Maxime was really helpful in resolving my refund request
February 20, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Orji,
The OVHcloud technical team would like to sincerely thank you for your kind feedback on Trustpilot.
We are truly pleased to hear that you were satisfied with Maxime's assistance in resolving your refund request. We are committed to maintaining this level of excellence and continuing to provide you with quick and effective responses to all your inquiries.
Our team remains available to address any questions or concerns you may have via phone, ticket, live chat, or social media.
Thank you for choosing OVHcloud and for your trust in us.
Best regards,
Dieynaba K.
Good help
I am thankfull for the help I needed to close the subscriptions after the passing of my son
Case CS10697035
February 6, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Karin,
Thank you for sharing your feedback on the closure of your services following the passing of your son. The entire OVHcloud team wishes you its sincere condolences.
We do our utmost to provide quality support to meet your needs and expectations in all situations. I am delighted that our dedication has been appreciated.
I will pass on your feedback to my colleagues who responded on your ticket.
The entire OVHcloud support team remains available if required across all of our channels (by phone, ticket, livechat or social networks).
Best regards,
Virginie.D
I have been a customer of OVH for…
I have been a customer of OVH for nearly 10 years. It's a love hate relationship. Some aspects of their service are amazing, but some are just terrible. I love the dedicated servers and VPS. Setup is fast and easy, deploying Linux is very easy and logical.
But domain name service, is terrible. Try setting up your name servers, it's so unreliable and ackward. Many times it just doesn't work.
Documentation is often old or difficult to find.
Pricing is very good, but competition is all around with simillar pricing too.
But for all other reasons it's still 5*.
January 29, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Peter,
The entire OVHcloud team sincerely thanks you for your loyalty over the past 10 years and for your detailed feedback on Trustpilot.
We are delighted to hear that you appreciate our dedicated servers and VPS, as well as the speed and ease of installation. Your satisfaction is our priority, and we continuously strive to improve our services.
We also take note of your feedback regarding domain name management and documentation. Your insights are valuable and will help us enhance the user experience in these areas.
Our team remains available for any questions or assistance via phone, ticket, live chat, or through our social media channels.
Thank you again for your trust and commitment to OVHcloud.
Best regards,
Dieynaba K.
I use OVH for the last 8yrs
I use OVH for the last 8yrs, super fast servers and friendly support
January 27, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Darius,
Thank you very much for your kind comment and your loyalty to OVHcloud for 8 years!
We are delighted to read that you are satisfied with the speed of our servers and the friendliness of our support team.
We are proud to be able to offer quality services to our customers, and we appreciate your positive feedback.
We are continuously striving to improve our services and support to deliver an even better user experience.
If you encounter any difficulties in the future, do not hesitate to contact our support team, who remain available to help you by phone, ticket, live chat or on social networks.
Have a great day and trust OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
They terminated my website without…
They terminated my website without proper notice. I didn’t miss their payment since it was set up as a monthly recurring payment. However, they emailed me asking for a manual payment, which I couldn’t check because I was unwell. Instead of ensuring proper communication or providing a warning, they went ahead and terminated the site. I would not recommend their service to anyone. Is this how professionalism works?
January 1, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Numan,
Thank you for calling us on this channel. We apologise for the difficulties experienced with the renewal of your service.
We take your feedback very seriously and are committed to continually improving our system to provide the best possible user experience.
I have sent you a request for information to help us analyse the situation. You can reply by giving me your OVHcloud account ID, which can be found in the email you received (for example xx12345-ovh).
I will do my best to answer you regarding the renewal of your services.
We understand that ease of use is a key factor when choosing a service provider.
We are constantly working to improve these aspects of our service and thank you for the opportunity to do so.
[EDIT : Thank you for the information you have provided.
After analysing the situation, your service has simply been suspended since 01/01/2025. I can reassure you that it has not been deleted: simply renewing your service will enable it to start up again.
I invite you to consult this documentation in order to renew your service and relaunch your online project: https://help.ovhcloud.com/csm/fr-billing-automatic-renewal?id=kb_article_view&sysparm_article=KB0042839
I have noticed that your service is currently configured for manual renewal. In order to avoid any future interruptions, I encourage you to activate automatic renewal. Information on this can be found in the link above.
While we understand that you may go through life events, we cannot maintain an active service without receiving payment. However, we always allow a delay before any permanent removal.
To date, your service is still renewable.]
Yours sincerely.
Dieynaba K.
My situation was analyzed and resolved positively
My customer account (tr131258-ovh). I have been a client for a couple of years, I pay constantly and on time. But when sanctions were introduced against Russia, I was unable to pay Visa and MasterCard. They continued to bill me on their own for 2 months after they were unable to charge my card. I wrote to support to stop the accounts, but it didn’t help. NOW I wrote to them again in support, and they said that I must to pay 45 Euros on the bills "debt". Petty, inhumane. You have lost a client and respect.
UPD: In a whole week support still hasn't done anything about my situation, no respons
UPD: Nothing has ever changed.
At dashboard ../manager/#/hub/ I see - "€45.98 pending payment"
At My bills ../manager/#/dedicated/billing/history I see "A total of € 45.98 is due for your service renewals." AND
IE1079504 12 Apr 2022 € 22.99 Unpaid (red status)
IE1063581 12 Mar 2022 € 22.99 Unpaid (red status)
Also My ticket CS10555242 still OPEN
Created 14.12.2024 19:01:29 Updated 17.12.2024 11:32:23
"Your request will be sent to the claims department and reviewed as soon as possible."
FINAL UPD: I am changing my score in the review to a high score because my situation was analyzed by OVH support and resolved positively. Thank you to everyone involved in helping to resolve this issue.
December 15, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mister Trubnikov,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with your service.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
I was able to carry out checks and I confirm the information transmitted via ticket CS10555242. The services were deleted for an invoice that remained pending payment.
We always send alert emails for invoices pending payment, suspension of services or the possibility of a future deletion in the event of non-payment.
You can find all the emails here (while logged in to the customer area):
https://www.ovh.com/manager/#/account/useraccount/emails
I note that my colleague from the billing department was able to forward your request to our complaints department for the two invoices pending payment.
The complaints department is currently studying your request and you will receive a response via ticket CS10555242 as soon as possible. I was able to inform my colleagues of your presence on TrustPilot.
Regards,
Maxime.R
Great!
So far, so good. I pay little for a great service with no lag with the network. The web interface is not the best at all, but who cares when everything is working so good. Thank you OVHcloud for your great service.
June 1, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Claudio,
Thank you for taking the time to share this positive feedback about your experience with the performance of our services.
Regarding the control panel, we are aware that we can provide a better experience to customers and improvements are underway.
We are doing our utmost to offer efficient services as well as quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Regards,
Maxime.R
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