When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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See what reviewers are saying
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... See more
They have recently put their web hosting prices up a lot and when you try to downgrade to a lower package they say to coy everything over manually. The support from OVH has been declining over the... See more
I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlp... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.2
Average
143 reviews
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Very prompt response to my problem
Very prompt response to my problem with email. Received very easy to follow instructions which resolved the problem quickly, with great communication.
August 11, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there,
Thank you for the 5-star review ⭐⭐⭐⭐⭐
It’s a pleasure to know our service was up to your expectations.
We’ll keep working hard to provide you with reliable, high-quality support.
Best regards,
Homéfa S.
Bought a UNBUNTU server
Bought a UNBUNTU server, its been down for 3 days, and zero support
August 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Noor,
I'm so sorry to hear that your server is experiencing downtime.
At OVHcloud, we're committed to providing top-notch support to all our customers.
I'm taking this opportunity to ask for your account details so I can look into this issue and work on getting you back up and running as soon as possible.
You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your account.
Best regards,
Homéfa S.
Abuse Team Issue
Abuse Team Issue
- Got a notification of 1 site infected with malware
- We responded that the site has been removed and opened a ticket as we cant find the one they say there is in our own account: QQCMJQFMVM
- Abuse Team decide to suspend the server at 5pm UK time
- Been over 12 hours and no response
- Talking to their live chat team - they cannot confirm whether the abuse team works on the weekend / says they do not have access to the abuse team and we need to respond to a ticket which is not in our account somehow
So moral of the story, active clients need to wait 48 hours (potentially) to resolve an issue with 1 website which we have taken action on to make the server compliant and the abuse team at ovh are happy to leave for the weekend.
Remember ovh - we were patient with you when your shipping containers were on fire back in the day and this process you have is bad with the abuse team.
Update to OVH Response:
Key points to understand are:
1. We had been responding to email about the abuse and missed JUST 1
2. The ticket number you sent and I sent in my initial complaint is NOT in our account - check the live chat I did on Friday - the live chat colleague admitted it is NOT showing in the account
3. The Abuse Team switched off the server on a Friday evening and are not working over the weekend for us to respond and deal with the issue during the weekend which means a BUNCH of legit customers have been down
You guys just need to admit to a bad process and fix the process of not switching off servers on a Friday whereby there is NO ONE at OVH is there to help and work with to resolve the issue over the weekend.
You will see in our account we have been a long standing client of OVH and having the abuse team separated from your support team and clients do deal with matters is what results you getting a 1 star review.
August 2, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Wahid,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are continuously improving our “abuse” reporting system to offer an excellent user experience: https://www.ovhcloud.com/en/abuse/
In the event of a service blockage being reported by a third party as an “abuse”, and after our teams have confirmed this abuse, it is important to consider a processing time that includes the time required for the compliance analysis of the server.
This analysis can take between 48 and 72 hours, depending on the different providers outside of OVHcloud.
In order to analyze the various difficulties encountered with our service in charge of “abuse”, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
-----
MAJ : (05/08/2025) 16H33:
Following our internal feedback to our "Abuse" service on this day, our teams have been contacted via the "QCMJQFMVM" folder.
Once your teams have brought the server into compliance, the situation has been regularized and the server has been unblocked.
I am sorry for the waiting period, however, these actions require an analysis that may take a few days to be finalized.
I thank you for your understanding and patience, and of course I am here to listen.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Not recommended(without an anger)
First of all, the admin panel is poorly designed. I disabled auto-renewal weeks in advance, yet the system still charged me at the beginning of the month. Despite this, they refused to issue a refund. I’m not a novice, I’m an experienced user, and it’s clear their renewal settings are faulty. The domain wasn’t even pointing to their servers, so why would I keep it on auto-renewal?
Even if we assume I somehow forgot to disable it (which I certainly did not), I contacted their support on the renewal date, and the service remained unused. That alone should justify a refund, and yet, they refused.
Secondly, the VPS performance was disappointing. Despite having 8GB of RAM and a 4-core CPU, it was significantly slower than a basic shared hosting package. It was hosting a single PrestaShop site with very low daily traffic, so this is unacceptable.
Lastly, the VPS came with a shared IP address that was already blacklisted on multiple platforms. This caused major issues with email deliverability, particularly with order notifications not reaching customers.
REPLY:
It has nothing to do with me. Your admin interface is not responsive enough. There may be a script interacting with the background database — I am not an expert to say exactly which — but whatever it is, it does not function properly. The cancellation request does not take effect and gives the customer the false impression that the command has been successfully processed. In this day and age, with a provider of your scale, no one would expect such a basic and frustrating error to occur.
I never went back to double-check, only to discover later that it had not been cancelled when I was charged. On the very same day, I doubted myself and tried switching the renewal to manual. Right at that moment, one of the services — either the VPS or the cPanel — reverted back to automatic renewal again. That is when I caught the issue.
One day, you will realise this mistake (if you have not already) and will regret blaming an experienced client. This is not about the money, of course. I could buy the entire OVH.
August 1, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Araz,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services, support and the OVHcloud Control Panel, particularly to reduce request processing time and improve the customer experience.
We also strive to cover the majority of common requests via our website and guides.
Regarding renewal methods, we inform our customers "60/30/15" days before the renewal date that the service will be renewed via different emails. We also provide instructions on how to cancel it.
If you have any difficulties with your "VPS" and want to see how it performs depending on how you use it, our support teams are of course available by phone or ticket, via Livechat or on social networks.
In order to analyze the various difficulties encountered as well as the exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Thank you for your understanding, and I am here to listen
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
"Important" is when things go wrong
My old server died after a windows update. The team helped to restore the server in safe mode and get information off the server.
Post that I could not install Windows 2022 again, the team helped me set up a new server quickly and at a favourable price.
Case CS11356935
July 25, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
The entire OVHcloud technical team sincerely thanks you for your feedback regarding case CS11356935.
We’re very glad we could support you during the issue with your old server and help you set up a new one quickly and at a good price for you. Your satisfaction, especially in critical situations, means a lot to us.
If you need any further assistance, feel free to reach out to us by phone, ticket, live chat, or on social media.
Thank you again for choosing OVHcloud and for your trust.
Best regards,
Dieynaba K.
Reply from OVHcloud - United Kingdom
Hello Prima,
Thank you for sharing your experience with our Trustpilot support.
We are delighted to hear that our teams were able to answer your questions quickly, which is essential for us.
We continue to work to improve our teams and our online documentation, to offer you an even smoother and more efficient user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
We are here to help and support you in using our services.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have just transfer my domain from…Magix
I have just transfer my domain from Magix to OVHcloud, It took some time but in the end I got there. May thanks for the help I got from the person on Facebook messenger ^VirD without him I could not have finshed my transfer.
July 15, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Brian,
Nous sommes ravis d'apprendre que vous avez réussi à transférer votre domaine vers OVHcloud !
Nous comprenons que ce processus peut prendre du temps et nous vous remercions pour votre patience.
Nous sommes particulièrement heureux d'entendre que notre équipe de support sur Facebook a pu vous aider à surmonter les difficultés que vous avez rencontrées.
Nous mettons tout en œuvre pour offrir un support de qualité sur tous les canaux et il est agréable de voir que ce fut utile dans votre cas.
Si vous avez d'autres questions ou besoin d'aide pour configurer votre domaine ou vos services, n'hésitez pas à nous contacter par téléphone ou par ticket, via le Live chat ou les réseaux sociaux. Nous sommes là pour vous aider.
Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
A long wait but a good result
A long wait, but when the agent came online they were really helpful and solved my problem.
July 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Julian,
Thank you for your feedback on our support service.
We're sorry you had to wait to speak to one of our agents, but we're glad to hear that they were able to resolve your issue effectively once you were online.
We are taking your feedback into account to improve our case management system and reduce wait times.
Our goal is to provide you with a smooth and efficient user experience, and we are constantly working to achieve this.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good dedicated servers
Good dedicated servers. Hoping to help whitening ips reducing hassle of blacklists.
June 30, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share your experience with our Trustpilot dedicated servers. We are delighted to hear that you have been satisfied with our services.
We understand the importance of maintaining a positive reputation for your IPs, and we are aware of the challenges associated with blacklists.
At OVHcloud, we strive to provide tools and resources to help our customers manage these situations. We continue to improve our services to provide a better user experience and are committed to providing quality support to help resolve issues related to blacklists.
If you encounter any difficulties, do not hesitate to contact our support teams. We are available to help you find solutions via phone, ticket, Live chat or social media.
Thank you again for your trust and feedback.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been a customer for many years…
I have been a customer for many years with several dedicated servers, the service we receive is always prompt and provides great support
We have recently been restructuring our service and support was available throughout the weekend
Looking at the overall service, the prices are very competative with great support and I would highly recommend OVH for any hosting needs
June 26, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for your kind and positive feedback regarding our service and support.
We are delighted to know that, over the years and throughout your recent restructuring, our team has been able to meet your expectations.
Your recommendation means a lot to us, and we’re glad you find our prices competitive and our support reliable.
The entire technical team joins me in thanking you for your trust and loyalty.
Please remember that we remain at your disposal through all our support channels—phone, ticket, live chat, and social media.
Best regards,
Dieynaba K.
We’ve been using a dedicated server…
We’ve been using a dedicated server from OVHcloud for the past 3 months and are very pleased so far. The setup process was quick and straightforward, even for someone without deep server expertise.
One of the standout aspects has been their customer service, we encountered a minor technical issue early on, and their support team responded immediately and efficiently, resolving the problem without any delay.
The server has been performing well, and we haven’t experienced any downtimes or slowdowns.
We’ll continue monitoring the service over the coming months and plan to update this review after a full year of usage to give a long-term perspective. But for now, we’re very satisfied.
April 14, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Oliver,
Thank you very much for your positive feedback. The entire OVHcloud technical team is happy to hear that our support met your expectations with efficiency and professionalism.
We are committed to maintaining this level of excellence and remain available for any questions or requests, whether by phone, ticket, livechat, or through our social media channels.
Also, to properly credit the agent who assisted you, we have sent you a request for additional information. This will help us recognize the great work of our team.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Aldair was very professional
Aldair was very professional, polite and straight to the point. Thank you for that.
June 18, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Joaquin,
The entire OVHcloud technical team is happy to hear that Aldair was very professional, polite, and got straight to the point.
We will share your kind words with Aldair. He will be very glad to hear your thanks and compliments about her patience and clear explanations.
We will keep working hard to give you the best support. If you have any questions, you can contact us by phone, ticket, livechat, or social media.
Thank you for trusting OVHcloud.
Best regards,
Dieynaba K.
Perfect in every way
Give the young lady a pay rise, a nice big bonus and a promotion as high up as she can gp
June 17, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your feedback with our colleague Débora, who is handling your request.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
I had a problem with my website
I had a problem with my website, and I spoke to Bjorn J, and he was great and helped me to do everything.
Now I am so happy.
June 10, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are pleased to see that our agent Bjorn has been able to assist you in resolving the situation with your website.
We have also relayed your encouraging feedback to our advisor.
If you have any difficulties managing a service, our support teams are of course available to you by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Has anyone experienced sudden…
Has anyone experienced sudden suspension on OVHcloud with no clear evidence?
My server was locked without warning; they only provided some technical logs but there were no complaints or security incidents I could find.
As a professional in cybersecurity, I found no proof of abuse in the evidence they gave.
Support did not provide any helpful response or let me recover my data.
If anyone here has faced this, how did you resolve it? Any advice on recovering data or escalating the case?
(If my post breaks any rules, just let me know to edit out anything sensitive!)
June 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mohamed,
Thank you for sharing your experience regarding the sudden suspension of your OVHcloud server.
We are sorry to hear about this situation and take your feedback very seriously.
To help us investigate and assist you, please reply to our information request with your OVHcloud account ID (for example: xx12345-ovh), which you can find in the email we sent you.
This information will allow us to look into your case.
Thank you for give us the opportunity to improve our service.
Best regards,
Dieynaba K.
Great service
Great service and when I was ready to cancel, the team acted quickly and to my satisfaction.
May 30, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Arthur,
Thank you for this 5 star review regarding the support of your request.
Each team (billing, technical, etc.) makes every effort to accompany you throughout your journey at OVHcloud.
We are happy to work with you.
Sincerely,
Homéfa S.
Helped switch to the correct VPS offer
We picked the wrong VPS offer, they helped us fix the issue
April 29, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike !
Thank you for these 5 stars⭐⭐⭐⭐⭐
We are delighted to see that your experience with our team is going well.
At OVHcloud, we make every effort to offer you quality support and products.
The entire team remains available on our usual channels.
We look forward to working with you.
Sincerely,
Homéfa S.
Thanks for your support!
April 26, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Ahmed,
Thank you for taking the time to submit your opinion on Trustpilot.
I'm glad you had a positive experience.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
48 HOURS vs 120 SECONDS bare metal deployment
OVH advertises to deploy a bare metal server within 120 SECONDS - I purchased one and AFTER I made my payment for over £150 they told me it'll take 48 HOURS to deploy it. I cancelled immediately, what a scam. No customer service at all, support email-address doesn't work, nobody picks up the phone-I hung up after wating 27 minutes. Now I'm wating to get my money back, let's see how this will work. km1296313-ovh
April 22, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server could not be delivered in 120 seconds.
Some servers are delivered immediately. Others requiring a particular configuration can be delivered in 48 hours for example.
However, our services reserve the right to analyze information used to order one or more servers. These are measures to protect our community and users.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Best regards,
Homefa S.
Good support and resolved quickly
Support was fast and the team was very understanding in resolving a provisioning mistake from our end. They credited the value of the committed purchase to another service. Many thanks indeed.
April 10, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Andrew,
The entire OVHcloud technical team sincerely thanks you for your kind words and your trust.
We are delighted to hear that our support team was able to quickly and effectively resolve the provisioning issue you encountered.
Your satisfaction is our top priority, and we are committed to continuing to provide you with fast and efficient solutions.
Should you have any further questions or concerns, our team remains at your disposal via phone, tickets, live chat, or social media.
Thank you once again for your encouraging feedback and your confidence in us!
Best regards,
Dieynaba K.
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