Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... See more
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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See what reviewers are saying
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... See more
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
horrible service for US customers. support just does the ring around. was charged for a server friday, come back to server cancelled on monday. okay, lets get a replacement. no... it doesn't work that... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
154 reviews
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Thank you Raul and Andrea!
Ticket No: CS11752736
Raul and Andrea were extremely helpful and clear when helping, they went above and beyond to help me solve my issue and offer me something that I didn't even know was available! Very grateful for their help.
September 23, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Josh,
Nous vous remercions pour votre avis et d’avoir partagé votre expérience sur Trustpilot.
Nous sommes ravis de constater que Raul et Andrea ont pu vous accompagner efficacement et de manière claire, allant au-delà de vos attentes pour résoudre votre problème et vous proposer une solution dont vous n’aviez même pas connaissance.
Votre satisfaction est notre priorité, et vos retours nous encouragent à maintenir un service réactif et de qualité.
Notre équipe reste à votre disposition pour toute question ou besoin supplémentaire, que ce soit par ticket, téléphone, livechat ou via nos réseaux sociaux.
Merci encore d’avoir choisi OVHcloud et pour votre confiance.
Cordialement,
Dieynaba K.
Got leniency on late cancelation of renewal!
They offer a good service and the support is quite responsive. The website is easy to navigate and I was able to understand what I was buying, which is not always the case with VPS providers!
I also had a wonderful interaction with their support staff, I forgot to cancel my commitment and was one day late, and after a quick chat with their support agent, a ticket was created and they looked the other way and canceled my commitment.
This builds trust and I will definitivly be using OVH again for my hosting needs in the future!
The ticket number was CS11500350
September 2, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Teodor,
Thank you for your positive feedback on Trustpilot.
We are delighted to hear that you have appreciated the responsiveness of our support team and the ease of navigation on our site.
We are also pleased to know that our support staff have been able to help you resolve your late cancelation renewal issue in an effective and professional manner.
We understand that mistakes can happen and we always strive to find solutions for our customers.
We look forward to helping you with your future projects and will share your feedback with our technicians to continue to improve.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Slow
what's the point of delivering the server in 5 minutes while delivering the needed windows key not for hours ? support not helpful at all
September 10, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
** edited **
Hi Manuel,
Your order is now finalized, we're very sorry about the delay.
Now you will be free to use the Microsoft licence.
Have a great day.
^JLam
-- -- --
Hi Manuel,
We are truly sorry to receive your feedback concerning your last order.
Your concern has been escalated to our delivery team, and you can be confident that they will give you further details about ticket CS11628461.
Thank you for your patience and understanding.
^JLam
OVH SLA's are NOT real, unless you pay more £££ for premium levels of support!
We have been using OVH for circa 12 years now, for the first 7-8 years support was good but over the last 5 years it has deteriorated significantly.
Expect 20 HOUR RESPONSE TIMES to all support tickets (including server outages) UNLESS YOU ARE PREPARED TO PAY A LOT MORE FOR PREMUIM SUPPORT LEVELS.
The SLA's you see for servers/cloud instances at point of ordering on their website are NOT what you are getting as standard - YOU NEED TO PAY EXTRA TO GET THESE!
September 4, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mark,
Thank you for taking the time to share your concerns about our support services.
I am truly sorry to hear that you have experienced delays in our response times and that our standard support levels have not met your expectations.
We take all feedback seriously and are committed to continually improving our services. We will use your feedback to identify areas for improvement and make necessary changes to ensure that our support services meet the high standards that our customers expect from us.
Taking this opportunity, I would like to request more information about your account and review the case in detail.
Best regards,
Homéfa S.
Pathetic Customer Care Policy
Support Ticket: CS11422741 (The printout of this ticket runs to 29 pages)
On Fri. 8th Aug 2025 OVH issued an email offering me a free upgrade on my VPS. I immediately clicked on the link but it didn’t work so I assumed that I probably had to do a manual upgrade to the next higher plan myself for free. When a charge was levied I realised that this offer was not right. OVH sent a follow-up ERRATUM email a few hours later with the correct link. I raised this support ticket and the OVH response is simple. As a goodwill gesture they will refund my fee for the upgrade but since it is “technically” not possible to eliminate the charge at the next renewal I will incur that extra charge. The goodwill gesture identifies the mistake as mine despite the fact that I was misled by OVH. Today, 2nd Sept I sent an email asking that someone call me as I had a feeling that this Joanna B. might be an AI Bot. No so, Joanna B. is a real live person and she called me. She was very nice and did a great job for OVH implementing a pathetic Customer Relations Management policy. Bottom line is, I’m stuck with a plan that I took out having been misled by an OVH email. OVH is a big organisation but the amount of resources expended on this ticket alone would suggest that some form of early intervention was the correct way to handle this. My VPS is small beans in the greater scheme but I would be concerned if my experience of the OVH customer care philosophy would apply should I wish to expand to enterprise level plans and how would they deal with me? You would really wonder at the cost benefit analysis of not meeting customer expectations and being awarded a 1 star. I see that 50% of the reviews are 1 star.
August 8, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there,
We are sincerely sorry for the situation encountered during the upgrade of your VPS.
At OVHcloud, we are constantly improving our billing system and support.
We were able to see that the Claims service was able to exchange with you regarding the difficulties encountered.
Our apologies for the inconvenience caused.
Homéfa S.
Poor network quality and unsatisfactory support
We use OVH and pay for premium support, but we periodically experience unstable server performance. All three of our servers simultaneously show high TTFB and packet loss.
We have submitted multiple tickets, yet support does not always respond within the same day, even though they promise assistance within two hours for paid subscriptions. When we asked why, they claimed they don’t have enough staff.
Despite our repeated requests to investigate the network issue, they make us perform tests, even though we are not system engineers. These tests are costly for us, and we do not want to hire an external administrator, as it is obvious the problem lies with OVH’s network. The proof is that the issue occurs simultaneously across all three servers at specific times.
The agent Jonathan V., repeatedly closes the ticket without solving the problem, without even looking into the real issue, and without studying the evidence we provided. He has ignored all our screenshots several times and closed the chat while the problem remained unresolved.
We are very disappointed with their service and support quality.
Ticket number: CS11436095
August 13, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello, Max
Thank you for reviewing Trustpilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
When our customers are slow on dedicated servers, we invite them to carry out some tests in order to identify the situation.
In order to be able to resolve the CS11436095 ticket while it is being processed, I confirm that I have relaunched our technician in charge of this ticket to assist you in this process and to return it as soon as possible.
Thank you for your understanding and patience.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Oh my lord
Oh my lord,
IF only i had read these reviews.
How the hell is this company even still going?
Paid £60 almost in total for a VPS with 16GB Memory, 80GB storage.
memory was constantly running at full throttle without anything on it and was basically sent an how to fix (This should have been resolved by them, not me)
actually got 40GB storage too.
This company needs investigating big time...
August 23, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Ashley,
Thank you for reaching out regarding this situation. We are sorry to hear about the difficulties you experienced with our support and your service order.
We are constantly working to improve our services and support to ensure an excellent user experience.
I have just sent you a request for more information so that we can analyze the situation. You can respond by providing your OVHcloud account ID (xx12345-ovh) as mentioned in the email you received.
Trustpilot reviews help us identify areas for improvement, which is why your feedback is very important to us.
We look forward to your reply so we can resolve the issues you encountered.
Best regards,
Dieynaba K.
Answered my questions clearly and…
Answered my questions clearly and concisely
August 18, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share your experience with our support team.
We are delighted to hear that you have received clear and concise answers to your questions, which is essential for us to provide you with a quality user experience.
We will continue to strive to maintain a high level of service and are pleased that you have been able to benefit from personalized support.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very prompt response to my problem
Very prompt response to my problem with email. Received very easy to follow instructions which resolved the problem quickly, with great communication.
August 11, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there,
Thank you for the 5-star review ⭐⭐⭐⭐⭐
It’s a pleasure to know our service was up to your expectations.
We’ll keep working hard to provide you with reliable, high-quality support.
Best regards,
Homéfa S.
Bought a UNBUNTU server
Bought a UNBUNTU server, its been down for 3 days, and zero support
August 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Noor,
I'm so sorry to hear that your server is experiencing downtime.
At OVHcloud, we're committed to providing top-notch support to all our customers.
I'm taking this opportunity to ask for your account details so I can look into this issue and work on getting you back up and running as soon as possible.
You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your account.
Best regards,
Homéfa S.
Abuse Team Issue
Abuse Team Issue
- Got a notification of 1 site infected with malware
- We responded that the site has been removed and opened a ticket as we cant find the one they say there is in our own account: QQCMJQFMVM
- Abuse Team decide to suspend the server at 5pm UK time
- Been over 12 hours and no response
- Talking to their live chat team - they cannot confirm whether the abuse team works on the weekend / says they do not have access to the abuse team and we need to respond to a ticket which is not in our account somehow
So moral of the story, active clients need to wait 48 hours (potentially) to resolve an issue with 1 website which we have taken action on to make the server compliant and the abuse team at ovh are happy to leave for the weekend.
Remember ovh - we were patient with you when your shipping containers were on fire back in the day and this process you have is bad with the abuse team.
Update to OVH Response:
Key points to understand are:
1. We had been responding to email about the abuse and missed JUST 1
2. The ticket number you sent and I sent in my initial complaint is NOT in our account - check the live chat I did on Friday - the live chat colleague admitted it is NOT showing in the account
3. The Abuse Team switched off the server on a Friday evening and are not working over the weekend for us to respond and deal with the issue during the weekend which means a BUNCH of legit customers have been down
You guys just need to admit to a bad process and fix the process of not switching off servers on a Friday whereby there is NO ONE at OVH is there to help and work with to resolve the issue over the weekend.
You will see in our account we have been a long standing client of OVH and having the abuse team separated from your support team and clients do deal with matters is what results you getting a 1 star review.
August 2, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Wahid,
Thank you for providing feedback via TrustPilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We are continuously improving our “abuse” reporting system to offer an excellent user experience: https://www.ovhcloud.com/en/abuse/
In the event of a service blockage being reported by a third party as an “abuse”, and after our teams have confirmed this abuse, it is important to consider a processing time that includes the time required for the compliance analysis of the server.
This analysis can take between 48 and 72 hours, depending on the different providers outside of OVHcloud.
In order to analyze the various difficulties encountered with our service in charge of “abuse”, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
-----
MAJ : (05/08/2025) 16H33:
Following our internal feedback to our "Abuse" service on this day, our teams have been contacted via the "QCMJQFMVM" folder.
Once your teams have brought the server into compliance, the situation has been regularized and the server has been unblocked.
I am sorry for the waiting period, however, these actions require an analysis that may take a few days to be finalized.
I thank you for your understanding and patience, and of course I am here to listen.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Not recommended(without an anger)
First of all, the admin panel is poorly designed. I disabled auto-renewal weeks in advance, yet the system still charged me at the beginning of the month. Despite this, they refused to issue a refund. I’m not a novice, I’m an experienced user, and it’s clear their renewal settings are faulty. The domain wasn’t even pointing to their servers, so why would I keep it on auto-renewal?
Even if we assume I somehow forgot to disable it (which I certainly did not), I contacted their support on the renewal date, and the service remained unused. That alone should justify a refund, and yet, they refused.
Secondly, the VPS performance was disappointing. Despite having 8GB of RAM and a 4-core CPU, it was significantly slower than a basic shared hosting package. It was hosting a single PrestaShop site with very low daily traffic, so this is unacceptable.
Lastly, the VPS came with a shared IP address that was already blacklisted on multiple platforms. This caused major issues with email deliverability, particularly with order notifications not reaching customers.
REPLY:
It has nothing to do with me. Your admin interface is not responsive enough. There may be a script interacting with the background database — I am not an expert to say exactly which — but whatever it is, it does not function properly. The cancellation request does not take effect and gives the customer the false impression that the command has been successfully processed. In this day and age, with a provider of your scale, no one would expect such a basic and frustrating error to occur.
I never went back to double-check, only to discover later that it had not been cancelled when I was charged. On the very same day, I doubted myself and tried switching the renewal to manual. Right at that moment, one of the services — either the VPS or the cPanel — reverted back to automatic renewal again. That is when I caught the issue.
One day, you will realise this mistake (if you have not already) and will regret blaming an experienced client. This is not about the money, of course. I could buy the entire OVH.
August 1, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Araz,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
OVHcloud is constantly improving its services, support and the OVHcloud Control Panel, particularly to reduce request processing time and improve the customer experience.
We also strive to cover the majority of common requests via our website and guides.
Regarding renewal methods, we inform our customers "60/30/15" days before the renewal date that the service will be renewed via different emails. We also provide instructions on how to cancel it.
If you have any difficulties with your "VPS" and want to see how it performs depending on how you use it, our support teams are of course available by phone or ticket, via Livechat or on social networks.
In order to analyze the various difficulties encountered as well as the exchanges with our services, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Thank you for your understanding, and I am here to listen
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
"Important" is when things go wrong
My old server died after a windows update. The team helped to restore the server in safe mode and get information off the server.
Post that I could not install Windows 2022 again, the team helped me set up a new server quickly and at a favourable price.
Case CS11356935
July 25, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
The entire OVHcloud technical team sincerely thanks you for your feedback regarding case CS11356935.
We’re very glad we could support you during the issue with your old server and help you set up a new one quickly and at a good price for you. Your satisfaction, especially in critical situations, means a lot to us.
If you need any further assistance, feel free to reach out to us by phone, ticket, live chat, or on social media.
Thank you again for choosing OVHcloud and for your trust.
Best regards,
Dieynaba K.
Reply from OVHcloud - United Kingdom
Hello Prima,
Thank you for sharing your experience with our Trustpilot support.
We are delighted to hear that our teams were able to answer your questions quickly, which is essential for us.
We continue to work to improve our teams and our online documentation, to offer you an even smoother and more efficient user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
We are here to help and support you in using our services.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have just transfer my domain from…Magix
I have just transfer my domain from Magix to OVHcloud, It took some time but in the end I got there. May thanks for the help I got from the person on Facebook messenger ^VirD without him I could not have finshed my transfer.
July 15, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Brian,
Nous sommes ravis d'apprendre que vous avez réussi à transférer votre domaine vers OVHcloud !
Nous comprenons que ce processus peut prendre du temps et nous vous remercions pour votre patience.
Nous sommes particulièrement heureux d'entendre que notre équipe de support sur Facebook a pu vous aider à surmonter les difficultés que vous avez rencontrées.
Nous mettons tout en œuvre pour offrir un support de qualité sur tous les canaux et il est agréable de voir que ce fut utile dans votre cas.
Si vous avez d'autres questions ou besoin d'aide pour configurer votre domaine ou vos services, n'hésitez pas à nous contacter par téléphone ou par ticket, via le Live chat ou les réseaux sociaux. Nous sommes là pour vous aider.
Toute l'équipe support OVHcloud vous remercie pour votre confiance et vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
A long wait but a good result
A long wait, but when the agent came online they were really helpful and solved my problem.
July 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Julian,
Thank you for your feedback on our support service.
We're sorry you had to wait to speak to one of our agents, but we're glad to hear that they were able to resolve your issue effectively once you were online.
We are taking your feedback into account to improve our case management system and reduce wait times.
Our goal is to provide you with a smooth and efficient user experience, and we are constantly working to achieve this.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good dedicated servers
Good dedicated servers. Hoping to help whitening ips reducing hassle of blacklists.
June 30, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share your experience with our Trustpilot dedicated servers. We are delighted to hear that you have been satisfied with our services.
We understand the importance of maintaining a positive reputation for your IPs, and we are aware of the challenges associated with blacklists.
At OVHcloud, we strive to provide tools and resources to help our customers manage these situations. We continue to improve our services to provide a better user experience and are committed to providing quality support to help resolve issues related to blacklists.
If you encounter any difficulties, do not hesitate to contact our support teams. We are available to help you find solutions via phone, ticket, Live chat or social media.
Thank you again for your trust and feedback.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been a customer for many years…
I have been a customer for many years with several dedicated servers, the service we receive is always prompt and provides great support
We have recently been restructuring our service and support was available throughout the weekend
Looking at the overall service, the prices are very competative with great support and I would highly recommend OVH for any hosting needs
June 26, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for your kind and positive feedback regarding our service and support.
We are delighted to know that, over the years and throughout your recent restructuring, our team has been able to meet your expectations.
Your recommendation means a lot to us, and we’re glad you find our prices competitive and our support reliable.
The entire technical team joins me in thanking you for your trust and loyalty.
Please remember that we remain at your disposal through all our support channels—phone, ticket, live chat, and social media.
Best regards,
Dieynaba K.
We’ve been using a dedicated server…
We’ve been using a dedicated server from OVHcloud for the past 3 months and are very pleased so far. The setup process was quick and straightforward, even for someone without deep server expertise.
One of the standout aspects has been their customer service, we encountered a minor technical issue early on, and their support team responded immediately and efficiently, resolving the problem without any delay.
The server has been performing well, and we haven’t experienced any downtimes or slowdowns.
We’ll continue monitoring the service over the coming months and plan to update this review after a full year of usage to give a long-term perspective. But for now, we’re very satisfied.
April 14, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Oliver,
Thank you very much for your positive feedback. The entire OVHcloud technical team is happy to hear that our support met your expectations with efficiency and professionalism.
We are committed to maintaining this level of excellence and remain available for any questions or requests, whether by phone, ticket, livechat, or through our social media channels.
Also, to properly credit the agent who assisted you, we have sent you a request for additional information. This will help us recognize the great work of our team.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Aldair was very professional
Aldair was very professional, polite and straight to the point. Thank you for that.
June 18, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Joaquin,
The entire OVHcloud technical team is happy to hear that Aldair was very professional, polite, and got straight to the point.
We will share your kind words with Aldair. He will be very glad to hear your thanks and compliments about her patience and clear explanations.
We will keep working hard to give you the best support. If you have any questions, you can contact us by phone, ticket, livechat, or social media.
Thank you for trusting OVHcloud.
Best regards,
Dieynaba K.
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