When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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See what reviewers are saying
Unfriendly and very superficial customer service. They don't resolve any issues. I also placed an incorrect order and asked for a correction, but they refused. As soon as they receive a payment, t... See more
Company replied
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... See more
Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie! However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
141 reviews
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Case No CS15205969
Our experience with OVH has been confusing and frustrating. It appeared that on the OVH portal we could have a free RAM upgrade on our servers. It turns out that the upgrade was actually a downgrade despite the site saying that this would not happen. After the first downgrade we then tried to cancel all future interventions which proved very difficult. There is no way of cancelling the intervention on the portal. So we raised tickets for these, but got no confirmation that these would be actioned before the intervention date. Eventually we used the Chat on the portal to contact an actual person. At this point the experience changed as Victor B was very helpful and managed to cancel the interventions within a few hours and kept us informed along the way.
February 17, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mr Steve,
We appreciate you sharing your experience. We're sorry to hear about the confusion regarding the RAM upgrade and the difficulty you encountered canceling interventions.
We're glad Victor could assist you in resolving the issue. Your feedback is valuable as we work to improve our portal and processes.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
One of the Best hosting companies that are also the cheapest.
I had a great experience with OVHcloud so far. At first i was abit sceptical about the low prices, but i purchased a VPS model 1 to start a Minecraft server, and it's more than I need/asked for. As well, after looking at other services i might require in the future, they also were super cheap (compared to other providers).
I liked this company so much that i have recommended this company to my family, simply because they have everything i could ever ask for, and for being a fraction of the price rather then with others. If i have any new service that I'll require in the future, I'll be sure to use this one company
December 28, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Tymon,
We're happy to hear that you had a great experience! It's wonderful to know our VPS met your Minecraft server needs and that you find our prices competitive. We appreciate you recommending us to your family and will continue to offer a wide range of services at affordable prices. Thanks for your feedback!
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Outstanding customer service – went above and beyond to resolve my issue
I have been an OVHcloud customer for many years, running multiple servers for my business, and while the infrastructure has always been reliable, it was the exceptional support I received on ticket CS15082644 that truly stood out and earned my highest praise.
I made an honest oversight when upgrading to a new, higher-spec server: I hadn’t realised my existing server (ns3205098) was still under a commitment until July 2026. Suddenly facing the prospect of paying for two servers simultaneously created a serious financial strain, and I genuinely worried I might have to cancel the new setup and lose all the migration work I had already completed.
I submitted a detailed cancellation request explaining the situation, my long history with OVHcloud, and the financial difficulty. Tomás F. responded promptly, clearly explained the process, and quickly escalated the request to the Claims department after confirming my instructions. Within hours, Leticia D. from Claims reviewed and approved the early removal of the commitment – six months ahead of schedule – allowing me to continue the remaining server on a flexible monthly basis.
This resolution made a huge difference to me financially and saved me from a very difficult situation. Both Tomás and Leticia were professional, understanding, and efficient throughout. They turned what could have been a frustrating experience into one that reinforced my trust in OVHcloud.
Thank you to the entire support team for showing genuine flexibility and customer focus. I highly recommend OVHcloud not just for the hosting, but for the outstanding people behind the service.
Ticket reference: CS15082644
Date of experience: January 2026
January 27, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to see that our support team has been able to support you in an effective and understanding manner in this situation.
At OVHcloud, we take great pride in providing quality support, and it’s gratifying to see that Tomás and Leticia have been able to bring you a solution tailored to your needs.
Your loyalty and trust in our services encourage us to continue to improve our offering and support.
We are also pleased to know that our infrastructure has always met your expectations.
Your satisfaction is our priority, and we are committed to maintaining this level of service.
Please let us know if you have any suggestions or feedback you would like to provide.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reliable cheap hosting
Really happy with the price, availability and Customer Service. Would recommend. I just wish they had Irish VPS too!
January 22, 2026
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot.
We are delighted to read your positive feedback about our services and support.
Your satisfaction is our priority, and we are pleased to see that you appreciate the reliability, price and availability of our hosting solutions.
Thank you very much for your recommendation.
If you have suggested a VPS based in Ireland, we will take note of your request and send it to our teams for study. Your feedback is valuable in helping us improve our offering.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team thanks you for your trust, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Buying a domain and having no news…
Buying a domain and having no news after 3 days; what a pleasure
December 18, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Louis,
Thank you for taking the time to submit your review on Trustpilot.
We will do our best to deliver your services within a minimum period of time following payment.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
[EDIT] 01/15/2026,
Hello Louis,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
Legit the best hosting service ever.
Legit the best hosting service ever.
I develop in a semi-large minecraft server (500 players) and I suggested the owners getting the Rise-S dedicated server for the host. After purchasing it and testing some things out, I am very amazed with it. You can't see chunks loading (even with a ton of players) The ping latency is low, and it even beats a 180$ (versus 60$) Minecraft hosting.
December 11, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Oliver,
Thank you so much for your amazing review! We're thrilled to hear that our Rise-S dedicated server is performing exceptionally well for your Minecraft server.
We're proud to offer high-performance hosting solutions that can handle large numbers of players without any issues. Our team works hard to ensure that our servers are optimized for the best possible performance, and it's great to see that we're achieving that goal.
We strive to provide the best possible value for our customers, and it's great to see that we're achieving that goal.
If you have any other questions or need any further assistance, please don't hesitate to reach out to us. We're always here to help.
Thanks again for your review, and we're glad to have you as a customer!
Best regards,
Homéfa S.
Domain not delivered, no refund given
I purchased a domain through OVH, but it was almost instantly suspended without explanation. I have not been refunded.
November 3, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Boyan,
We regret that your domain was suspended without explanation.
I'd like to request some more information from you to help me investigate this issue. Can you please provide me with your order number, and any relevant details about the suspension? This will help me to identify the root cause of the problem and provide a solution.
The entire OVHcloud support team is ready to assist you through any of our channels, including phone, tickets, live chat, or social networks.
Best Regards,
Homéfa S.
Very Good Support
October 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Adelere,
Thank you very much for your feedback!
We are delighted to hear that our support has brought you satisfaction.
We strive to provide an optimal user experience and are pleased to know that we have succeeded in achieving this goal for you.
We continue to work hard to improve our services as well as our support and your feedback helps us move forward.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been using OVHcloud for many…
I have been using OVHcloud for many years now, never had any issues. Recently, I was in a difficult situation, having committed to a virtual server which was impossible to update to the latest version, as it was very old. The team was amazing, I was able to cancel the service, and subscribed to one of their latest VPS, which is very good. The process was very smooth, and the team was very responsive. We all have different experiences, and we should mainly ask ourselves how we approach the team of a company, as they are humans like us and doing their best as per company policies.
October 7, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Peter,
We thank you for your feedback and for your loyalty to OVHcloud over these many years. We are delighted to learn that you were able to solve your problem with the help of our team and that you were able to migrate to a new VPS that meets your needs.
We make every effort to offer tailored solutions and quality assistance.
We particularly appreciate your understanding and empathy towards our team. We are aware that each situation is unique and that communication is essential to solve problems effectively.
We are here to support you and offer you a quality customer experience.
Thank you again for your trust and positive feedback.
Best regards,
Homéfa S.
Always easy to deal with even for a…
Always easy to deal with even for a novice such as myself (CS12038261)
October 3, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Darren,
We greatly appreciate your 5-star review ⭐⭐⭐⭐⭐
Your feedback inspires us to continue delivering excellent service every day.
Don't hesitate to reach us back if needed
Warm regards,
Homéfa S.
Thank you Raul and Andrea!
Ticket No: CS11752736
Raul and Andrea were extremely helpful and clear when helping, they went above and beyond to help me solve my issue and offer me something that I didn't even know was available! Very grateful for their help.
September 23, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour Josh,
Nous vous remercions pour votre avis et d’avoir partagé votre expérience sur Trustpilot.
Nous sommes ravis de constater que Raul et Andrea ont pu vous accompagner efficacement et de manière claire, allant au-delà de vos attentes pour résoudre votre problème et vous proposer une solution dont vous n’aviez même pas connaissance.
Votre satisfaction est notre priorité, et vos retours nous encouragent à maintenir un service réactif et de qualité.
Notre équipe reste à votre disposition pour toute question ou besoin supplémentaire, que ce soit par ticket, téléphone, livechat ou via nos réseaux sociaux.
Merci encore d’avoir choisi OVHcloud et pour votre confiance.
Cordialement,
Dieynaba K.
Got leniency on late cancelation of renewal!
They offer a good service and the support is quite responsive. The website is easy to navigate and I was able to understand what I was buying, which is not always the case with VPS providers!
I also had a wonderful interaction with their support staff, I forgot to cancel my commitment and was one day late, and after a quick chat with their support agent, a ticket was created and they looked the other way and canceled my commitment.
This builds trust and I will definitivly be using OVH again for my hosting needs in the future!
The ticket number was CS11500350
September 2, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Teodor,
Thank you for your positive feedback on Trustpilot.
We are delighted to hear that you have appreciated the responsiveness of our support team and the ease of navigation on our site.
We are also pleased to know that our support staff have been able to help you resolve your late cancelation renewal issue in an effective and professional manner.
We understand that mistakes can happen and we always strive to find solutions for our customers.
We look forward to helping you with your future projects and will share your feedback with our technicians to continue to improve.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Slow
what's the point of delivering the server in 5 minutes while delivering the needed windows key not for hours ? support not helpful at all
September 10, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
** edited **
Hi Manuel,
Your order is now finalized, we're very sorry about the delay.
Now you will be free to use the Microsoft licence.
Have a great day.
^JLam
-- -- --
Hi Manuel,
We are truly sorry to receive your feedback concerning your last order.
Your concern has been escalated to our delivery team, and you can be confident that they will give you further details about ticket CS11628461.
Thank you for your patience and understanding.
^JLam
OVH SLA's are NOT real, unless you pay more £££ for premium levels of support!
We have been using OVH for circa 12 years now, for the first 7-8 years support was good but over the last 5 years it has deteriorated significantly.
Expect 20 HOUR RESPONSE TIMES to all support tickets (including server outages) UNLESS YOU ARE PREPARED TO PAY A LOT MORE FOR PREMUIM SUPPORT LEVELS.
The SLA's you see for servers/cloud instances at point of ordering on their website are NOT what you are getting as standard - YOU NEED TO PAY EXTRA TO GET THESE!
September 4, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mark,
Thank you for taking the time to share your concerns about our support services.
I am truly sorry to hear that you have experienced delays in our response times and that our standard support levels have not met your expectations.
We take all feedback seriously and are committed to continually improving our services. We will use your feedback to identify areas for improvement and make necessary changes to ensure that our support services meet the high standards that our customers expect from us.
Taking this opportunity, I would like to request more information about your account and review the case in detail.
Best regards,
Homéfa S.
Pathetic Customer Care Policy
Support Ticket: CS11422741 (The printout of this ticket runs to 29 pages)
On Fri. 8th Aug 2025 OVH issued an email offering me a free upgrade on my VPS. I immediately clicked on the link but it didn’t work so I assumed that I probably had to do a manual upgrade to the next higher plan myself for free. When a charge was levied I realised that this offer was not right. OVH sent a follow-up ERRATUM email a few hours later with the correct link. I raised this support ticket and the OVH response is simple. As a goodwill gesture they will refund my fee for the upgrade but since it is “technically” not possible to eliminate the charge at the next renewal I will incur that extra charge. The goodwill gesture identifies the mistake as mine despite the fact that I was misled by OVH. Today, 2nd Sept I sent an email asking that someone call me as I had a feeling that this Joanna B. might be an AI Bot. No so, Joanna B. is a real live person and she called me. She was very nice and did a great job for OVH implementing a pathetic Customer Relations Management policy. Bottom line is, I’m stuck with a plan that I took out having been misled by an OVH email. OVH is a big organisation but the amount of resources expended on this ticket alone would suggest that some form of early intervention was the correct way to handle this. My VPS is small beans in the greater scheme but I would be concerned if my experience of the OVH customer care philosophy would apply should I wish to expand to enterprise level plans and how would they deal with me? You would really wonder at the cost benefit analysis of not meeting customer expectations and being awarded a 1 star. I see that 50% of the reviews are 1 star.
August 8, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there,
We are sincerely sorry for the situation encountered during the upgrade of your VPS.
At OVHcloud, we are constantly improving our billing system and support.
We were able to see that the Claims service was able to exchange with you regarding the difficulties encountered.
Our apologies for the inconvenience caused.
Homéfa S.
Poor network quality and unsatisfactory support
We use OVH and pay for premium support, but we periodically experience unstable server performance. All three of our servers simultaneously show high TTFB and packet loss.
We have submitted multiple tickets, yet support does not always respond within the same day, even though they promise assistance within two hours for paid subscriptions. When we asked why, they claimed they don’t have enough staff.
Despite our repeated requests to investigate the network issue, they make us perform tests, even though we are not system engineers. These tests are costly for us, and we do not want to hire an external administrator, as it is obvious the problem lies with OVH’s network. The proof is that the issue occurs simultaneously across all three servers at specific times.
The agent Jonathan V., repeatedly closes the ticket without solving the problem, without even looking into the real issue, and without studying the evidence we provided. He has ignored all our screenshots several times and closed the chat while the problem remained unresolved.
We are very disappointed with their service and support quality.
Ticket number: CS11436095
August 13, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello, Max
Thank you for reviewing Trustpilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
We also strive to cover the majority of common requests via our website and guides.
When our customers are slow on dedicated servers, we invite them to carry out some tests in order to identify the situation.
In order to be able to resolve the CS11436095 ticket while it is being processed, I confirm that I have relaunched our technician in charge of this ticket to assist you in this process and to return it as soon as possible.
Thank you for your understanding and patience.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Oh my lord
Oh my lord,
IF only i had read these reviews.
How the hell is this company even still going?
Paid £60 almost in total for a VPS with 16GB Memory, 80GB storage.
memory was constantly running at full throttle without anything on it and was basically sent an how to fix (This should have been resolved by them, not me)
actually got 40GB storage too.
This company needs investigating big time...
August 23, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Ashley,
Thank you for reaching out regarding this situation. We are sorry to hear about the difficulties you experienced with our support and your service order.
We are constantly working to improve our services and support to ensure an excellent user experience.
I have just sent you a request for more information so that we can analyze the situation. You can respond by providing your OVHcloud account ID (xx12345-ovh) as mentioned in the email you received.
Trustpilot reviews help us identify areas for improvement, which is why your feedback is very important to us.
We look forward to your reply so we can resolve the issues you encountered.
Best regards,
Dieynaba K.
Answered my questions clearly and…
Answered my questions clearly and concisely
August 18, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share your experience with our support team.
We are delighted to hear that you have received clear and concise answers to your questions, which is essential for us to provide you with a quality user experience.
We will continue to strive to maintain a high level of service and are pleased that you have been able to benefit from personalized support.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very prompt response to my problem
Very prompt response to my problem with email. Received very easy to follow instructions which resolved the problem quickly, with great communication.
August 11, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello there,
Thank you for the 5-star review ⭐⭐⭐⭐⭐
It’s a pleasure to know our service was up to your expectations.
We’ll keep working hard to provide you with reliable, high-quality support.
Best regards,
Homéfa S.
Bought a UNBUNTU server
Bought a UNBUNTU server, its been down for 3 days, and zero support
August 9, 2025
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Noor,
I'm so sorry to hear that your server is experiencing downtime.
At OVHcloud, we're committed to providing top-notch support to all our customers.
I'm taking this opportunity to ask for your account details so I can look into this issue and work on getting you back up and running as soon as possible.
You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your account.
Best regards,
Homéfa S.
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