Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... See more
Location
Switch locationNew London House, New London House, EC3R 7LP London, England, GB
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See what reviewers are saying
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... See more
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
horrible service for US customers. support just does the ring around. was charged for a server friday, come back to server cancelled on monday. okay, lets get a replacement. no... it doesn't work that... See more
Company details
About OVHcloud - United Kingdom
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
New London House, New London House, EC3R 7LP, London, England, United Kingdom
3.3
Average
154 reviews
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Great!
So far, so good. I pay little for a great service with no lag with the network. The web interface is not the best at all, but who cares when everything is working so good. Thank you OVHcloud for your great service.
June 1, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Claudio,
Thank you for taking the time to share this positive feedback about your experience with the performance of our services.
Regarding the control panel, we are aware that we can provide a better experience to customers and improvements are underway.
We are doing our utmost to offer efficient services as well as quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Regards,
Maxime.R
Predatory Terms and Agreements
Predatory Terms and Agreements, asking for money after the package has been canceled. Remove your Payment method as soon as you make an account.
Worst experience in the world, I would not recommend it at all
November 21, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Stefan,
I am truly sorry to read such feedback.
We are continually improving our billing system to provide a great user experience and avoid this type of situation.
Billing after a service cancelation usually comes from options that have not been canceled during the year and are billed at the end of the service life.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
EXCELLENT SERVICE
November 19, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Bonjour,
Nous sommes ravis de lire votre retour positif sur notre service et nous vous en remercions chaleureusement.
Chez OVHcloud, nous nous engageons à offrir une expérience exceptionnelle à nos clients et votre témoignage confirme que nous allons dans la bonne direction.
Nous travaillons constamment à améliorer nos services et notre support en réduisant le temps de traitement des demandes.
Nous mettons à disposition une large gamme de ressources en ligne telles que des guides et des tutoriels, pour vous aider à résoudre rapidement et facilement les problèmes courants.
Nous sommes heureux d'apprendre que vous avez bénéficié d'un excellent service et nous restons à votre disposition pour répondre à vos besoins futurs.
Nous vous souhaitons une excellente journée et vous remercions une fois de plus pour votre fidélité.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
Ordered an Advance-1 dedicated server…
Ordered an Advance-1 dedicated server on April 2024. Had a RAM failure in May, an NVMe failure in October and another NVMe failure in November. Whilst the support team have been quick to respond, and I appreciate that things do go wrong, the amount of hardware failures seems excessive for the period I've had the server.
Looking at the specification of the NVMe drives, it looks like they provide consumer grade drives (a "WD PC SN810 SDCQNRY-512G" and a "SAMSUNG MZVL2512HCJQ-00B07" ), not enterprise/server ones as the TBW is relatively low. Beware!
November 19, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with the dedicated server.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Avoid this
Cumbersome setup, stupid reasons for rejecting orders after they collect the money first, total lack of professionalism . Avoid this, there are much better offers in Europe.
November 3, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Cristian,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
I would like to point out that if a manual order verification must be carried out by OVHcloud, the payment is not taken.
It is a simple bank imprint that expires automatically (9 to 15 days for a payment by credit card and 21 to 29 days for a Paypal payment).
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
EDIT : Thank you for the OVHcloud account information.
I was able to check and I see that it is our anti-fraud department that canceled the orders.
I reassure you, the payment is not taken by OVHcloud and it is a simple bank imprint that remains active until it expires. This bank imprint will expire within 9 to 14 days for a payment by credit card.
Regards,
Maxime.R
Avoid This Company – No Service Provided and No Customer Support
I recently purchased 7 VPS servers from OVH, and it has been a frustrating experience from start to finish.
Despite paying in full, I never received the service I was promised. Some orders were fulfilled, then removed completely after I had set them up for my clients. Others, they simply were not delivered and the money was withheld and kept by OVH.
I've reached out multiple times via email and phone - each time they say they will get back to me and never hear back.
All recent messages have been completely ignored, despite even contacting key managers & execs within the company.
This lack of communication and failure to deliver the service is deeply unprofessional, and I feel that I’ve been misled. I've given them ample time to respond and rectify the situation, yet they've failed to do so.
I’m now in the process of reporting this issue to Action Fraud and their payment processor. I would advise others to think twice before trusting this company with your money. Save yourself the hassle and choose a company that respects its customers and fulfils its promises.
November 1, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Leeroy!
We are sorry to learn that your orders have been blocked or not delivered. Orders may be cancelled for various reasons such as non-compliance with our terms of use.
At OVHcloud when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Our teams respond to all requests. I would like to request more information about accounts concerned and review in detail all cases.
You have received a request, please, answer this request with your company's OVHcloud ID(aa0000-ovh or 0000-0000-00), full name, e-mail, and phone number assigned to your ID, please.
Have a nice day,
Homéfa S.
Not recommended...
Needed a VPS urgently, as my other host went. As soon as i paid for the order, they put my account under review, and i had to wait 24-48hrs. I soon cancelled the order, and got a refund. I do not recommend this company.
October 27, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Connor,
Thank you for providing feedback via Trustpilot. We are sorry for the inconvenience.
We are continually improving our billing system to deliver a great user experience.
Please note that when you order a service for the first time, the information listed in the OVHcloud Control Panel is verified.
This verification takes between 24 and 48 hours and is indicated in our General Terms and Conditions of Service.
It is therefore a contractual and legitimate measure, to be able to confirm that the information entered on your customer space is correctly filled.
In order to analyze the customer account and the order concerned, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Thank you for your understanding and look forward to your return. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Thanks Michal G
Thanks Michal G. for the professional help.
Fair, fast and very helpful !
thank you again, very good one.
October 24, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Cornelius ,
Thank you for taking the time to share your positive experience with our support team and especially with our technician, Michael G.
We are delighted to read that you found his professional help, fair, fast and very helpful.
At OVHcloud, we are committed to providing quality support to all our customers, and we are pleased to know that Michael has been able to meet your expectations. Your feedback is very important to us and we use it to continually improve our services.
We look forward to serving you again in the future and feel free to contact our support team if you have any questions or concerns.
Best wishes,
Your OVHcloud advisor.
^LaiM
Their support is very responsive
Their support is very responsive. They helped me resolve an issue, and I am very happy about that. I can't thank them enough. Thank you so much
September 27, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share this positive feedback about your experience with our support.
We do our utmost to offer high-performance services and quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Regards,
Maxime.R
Absolutely disgraceful service
Absolutely disgraceful service. Canceled purchase without any explanation/contact, I ordered the vps and get canceled without any refound/email....
Reply:
(I dont see the OVHcloud account identifier but i did see:)
Customer code: 3240-5440-84
August 14, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for your feedback. We are sorry for the inconvenience you have experienced with our support, particularly the cancellation of your VPS order.
We take all customer feedback seriously and are committed to continuously improving our service and support.
To help us understand and address the issue, could you please provide me with your OVHcloud account identifier (xx12345-ovh)? This will allow us to review your account and investigate the circumstances around the cancellation.
We would also appreciate if you could provide more details about the situation, such as the date and time of the cancellation and any relevant correspondence you have received.
Your feedback is valuable to us and will help us improve our service for all customers.
Best regards,
Dieynaba K.
Scam
Scam
Не отменили подписку по тикету, не дают удалить карту и списывают средства с нее за продление
Наемщики
August 9, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Maxim!
We really do apologize for this situation you had to face.
Our commitments within OVHcloud have not changed. We are continuously improving our services and billing.
The renewal or termination is carried out from the customer area :
https://help.ovhcloud.com/csm/en-gb-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0029762
Our services cannot access your account to change your information or renewal.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution.
You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
Homéfa S.
purchased 2 vps from them and waited 2…
purchased 2 vps from them and waited 2 days just for it them to cancel without an explanation or a refund so i tried to make a ticket in their support page button and that redirected me to ca.ovh which when i tried logging in to open a ticket said i don’t have an account registered when im clearly logged in the normal ovhcloud site never expected this from a big company like ovh
August 6, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Al Al,
Thank you for sharing your feedback with us via Trustpilot. We apologize for any inconvenience you have experienced.
At OVHcloud, we are continuously improving our billing system with the aim of providing an outstanding user experience.
We are also continually enhancing our services and support, with a particular focus on reducing the processing time for billing-related requests. Our goal is to improve the overall satisfaction of our clients.
In order to analyze your interaction with our support team, I have sent a request for information. Please respond by providing your OVHcloud client ID in the following format: abXXX-ovh.
Thank you for your cooperation, and we look forward to working with you to improve your experience.
Best regards,
Your OVHcloud advisor.
^LaïM
SUPERB VALUE VPS: Provided you READ and grasp what you are getting for your spend. IGNORE the groaning groaners, who think they'll get the world for pennies.
I've been a professional design engineer working in electronics for well over 50 years - yes 50. And I've been in computing & IT just as long,
I've used various cloud and hosting companies down 30+ years: OVHCloud offer THE MOST STARTLINGLY GOOD VALUE SERVICE I HAVE EVER SEEN.
Quite Staggeringly, I have a research VPS which I'm using internationally, which costs me the ENORMOUS SUM of £2.16 - yes two pounds sixteen pence sterling.... each month. TOTAL.
AND it runs Debian smoothly with a virtual desktop and does all I want of it.
All of us who work in cloud, know there are reams of companies out there who can do this - but it's very easy to spend £10/20 a month for one VPS.
To be able to rent working servers - with 20GB disc space - for well under £3 -- is a MARVEL -- THANK YOU OVH, I am impressed and I recommend you widely.
There are other companies out there that offer marvellous service - but they all have their strengths and particular focusses, there are things they don't do and things they do very well. And there are a few who do nothing well (you know who you are 1and1).
So - find who's best for what, by experiment and by looking here. Now I'll break all the Trustpilot rules and give a quick separate shout out to
-- UK2.net, the BEST WEBHOST in Britain by a country mile, for your fine service down 25 years,
Back to OVH - their plan - unashamedly - is to offer superb pricing, for baseline services, delivered cleanly to people who can self-manage largely. If you need reams of help & support, maybe go to Digital Ocean, but be prepared to pay 4X - 5X as much.
Many "grumblers" who write the "1 star" reviews here seem to be non-professionals, who don't grasp what's what (eg a tearful "....but they didn't back up all my data for free..." - when OVH never said they would, you can purchase backup options - pretty plain to my eye ).
I shall continue to use you OVH -- very best wishes from the UK.
August 1, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Mike,
First of all, I want to thank you very much for taking the time to share your experience with OVHcloud on Trustpilot. I am delighted to read such positive feedback and will ensure that your feedback is shared with our team.
At OVHcloud, we are committed to continuously improving our services and support. We are pleased that your experience with our customer service team has been satisfactory, and we will continue to work hard to reduce application processing times.
We are also proud of our commitment to an outstanding user experience and strive to constantly improve our billing system based on the feedback we receive.
We are committed to providing easily accessible support and covering the majority of common requests via our website and guides. However, if you have any questions or concerns, feel free to contact our dedicated support team by phone, ticket, via Livechat or social media.
Best wishes,
Your OVHcloud advisor
^LaiM
Online Support
Once I found a telephone number. The support was excellent. Using voice and email to correct my issue
July 22, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Russ,
Thank you for taking the time to share this very positive feedback about your experience with our customer service.
We do our utmost to offer efficient services as well as quality support at your complete disposal.
The entire OVHcloud support team remains available if necessary on all of our channels, whether by telephone or ticket, via livechat or social networks.
Regards,
Maxime.R
Ovh endorse illegal content
Sent OVH a DMCA removal request 4 weeks ago to no response they ignore requests and by doing so endorse illegal content they host ww2.fmovies.cab an illegal piracy website which uses copyrighted images. Customer service at OVH is non-existent! Avoid do not use!
July 13, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello,
Thank you for sharing your thoughts and concerns on Trustpilot, and I sincerely apologize for reading such feedback.
We strive to cover the majority of common requests via our website and guides.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
For requests for abuse or illegal content, we invite all our customers to fill in this form so that they can take action: https://www.ovh.com/abuse/#!/
If you have a request waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot. I can then relaunch the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaïM
Good service, but experience broken billing system
So i love ovhcloud, for their good pricing, the downside was that on the day of writing, I encountered a lot of issues with my 3 services. I cancelled one which is fine. I then paid (3 days ago) on the July 3, 2024 for 2 of my 3 vps. Lets go vps 1/2/3. on July 3, i paid for vps 2 and 3. then today i paid for vps 1. But for some reason the billing dashboard charged me for vps 1 + 2. So i paid duplicate for vps 2. Then i paid for my vps 3, money went out of my account, but it is still "not paid" even though the invoice said paid and in my bank statement the money has gone out.
EDIT: Forgot this was here, but the billing is already paid for on their system, but visually for me it is still buggy. Nothing else to talk about but yeah, hopefully the system for billing is more refined so it will become less hard to use and understand.
July 6, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello TEEYAI MUENCHANA,
Thank you for taking the time to share your opinion on Trustpilot. I am genuinely sorry to read about your experience.
We are continuously improving our billing system with the goal of providing an excellent user experience.
In order to review the exchange you had with our support, I have just sent you a request for information. Please respond by indicating your OVHcloud customer identifier in the following format: abXXX-ovh.
Best regards,
Your OVHcloud advisor.
^LaïM
Bad service compared to other providers
Very poor DDoss protection, the dashboard loads very slow and sometimes takes several seconds to load a single page and the support is bad. For the price OVH charges, compared to other providers, it doesn't deliver any real value.
I would suggest anyone to use another provider.
June 20, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Nectar,
Thank you for sharing your feedback with us via Trustpilot. We apologize for the inconveniences you have experienced.
OVHcloud is constantly improving its services and support, particularly with the aim of reducing request processing times and providing an optimal customer experience.
In order to analyze the various difficulties encountered, I invite you to respond to the information request that I have just sent you. You can respond to it by sending me your OVHcloud account identifier (xx12345-ovh).
Best regards,
Your OVHcloud advisor.
^LaïM
Reply from OVHcloud - United Kingdom
Hello James,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Thank you for the information provided.
After my verifications, I see that your request is being processed by our complaints department.
Have a nice day,
Homéfa S.
Impossible to discover service capabilitites
I run cloud infrastructure and have been looking to use OVH for additional capacity. I spoke to someone in their pre-sales team (in Spain) to clarify capabilities. They advised that I should email and they would ensure that specific questions were answered. I have sent several emails. I got one response at the outset saying that my queries were passed on, but nothing since (for more than 12 months) despite chasing.
Note that as reviews must be within 12 months and I have been waiting for more than 12 months now I have put todays date.
Update - OVH have responded asking for more information which is good. However they ask for details of the account I have with them, which completely misses the point that this review is regarding the failure to enable me to buy from them as I was unable to discover enough detail about their services to place an order. I have provided contact details to enable them to contact me to follow up.
May 27, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello Rob!
We are sorry for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
Support/billing is awful
I've used OVH and before then SYS for many years but now I would find it hard to recommend them.
There support for billing issues is horrendous as you can't create tickets for pricing issues you have to contact sales not via a ticket and you only get 300 characters to explain your issue instead of using the ticket system like everyone else
I would only ever recommend OVH servers if they are on a mega deal unless you are going to sit in contract while people pay lower than you and when you get out of contract they refuse to readjust the price of the server to what they current advertise. There pricing is cheap but it's a slap in the face to have to be paying more than new customers or be paying double than a customer who bought it on a deal.
But just to reiterate the breaking point for me was when you refused to readjust my price to the new one after my contract (I was asking to match with the without commitment price just to be clear)
I was told to contact sales not through tickets for some stupid reason only to have a ticket created and be answered by the same person who told me to contact sales.
The reason this isn't 1 star is I've had no problems with the hardware or networking however the main thing when it comes down to is cost and to pay double what new customers and to be told to reorder my server instead of reducing my prices is unacceptable for a company of this size
If you could help it would look elsewhere
**Update do not give them credit for asking for more information nothing has been done and I have not been contacted
May 27, 2024
Unprompted review
Reply from OVHcloud - United Kingdom
Hello William,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
Have a nice day,
ViniL
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