OVHcloud - United Kingdom Reviews 

technical wise, I'm very happy with them.
but after several years of using their services for different clients, I made a mistake and used the wrong credit card for a service. OMG!!!! crazy guys.... cannot do refunds.. you wont believe the nonsense I had to read.
I would recommand take your bussines somewhere else. espicialy if Tomas is on the Chat.
Story continue, after I write this review I start getting emails from OVH regarding the issue, they chech the case blah... blah blah... this company doent know how to make a refund.. would u believe it? crazy people. again - STAY AWAY FROM THIEVES

customer service is poor. they don't help. For some reason I stopped receiving my logging details after 7 times my account was blocked and I raised a dispute, they said I need to login and raise a dispute.....???? Any way I couldn't login so via the paypal email asked they refund me they refused, Went to paypal and pp also refused to give my money, I would recommend ppl using a credit card as you are covered. For some reason paypal don't cover you on this under the buyers protection. To date cant access a whole yrs service for 12usd which was for testing reasons. Good job I didn't take all my business over there. I would suggest people look for cloud computing which with support before and after you become a customer and a refund policy. If they don't have any avoid like OVH. It is also French company. Are u a joke would u like me to copy and paste the conversation on PayPal message boards??? This is why ur a bad company u ignore ppl. U don't know who says what. U customer reps are all freelancers and don't help. U might be a direct rep who knows nothing of what is happening in ur own business. My argument has been validated. Disgraceful company. How are u even still trading.

1.support and online chat is awful and you wont get any answers
2. I purchased 3 vps services and after 48 hours they cancelled my orders and there is no section or form for a refund.
that's hilarious that they cancelled my orders because of fraud reasons! so you see they are stealing time and money from me now.

I do not recommend this service never ever.
you will loss time and money. and support is so awful.

Writing without prejudice

I signed up with their dedicated servers. I installed the OS, installed cpanel and migrated my websites, and restarted the server the server does not boot up properly it booted in rescue mode only. This happened on a weekend, I promptly raised a support ticket. i waited for hours all i got was automated email telling a technician at the DC is looking into it , everything is fine problem is with your software. What, the OS was supplied with OVH and how can there be a problem with the OS. the customer service replied the same on monday telling all hardware is fine at our end, problem is with your software.

The customer service works only Mon-Fri business hours. imagine an issue like above in production servers happens on a weekend ,we are left in the lurch . there was NO WAY to reach anybody. their chat feature is a automated bot which redirects to online documentation. For reference and authenticity of my review i have given below details for reference.

what are we supposed to do when the machine boots up only in rescue mode ? will NOT recommend ovh

Support ticket number CS9434855
NIC handle - rm1280295-ovh
Customer code - 4541-2802-95

How ovh got to be so big is beyond me, it is seriously one of the most incompetent most awful company ever in the UK, every time I think it can't get any worse, then they go and surprise me, a few years ago I had a domain I was hosting with ovh that I spent lots of money on to promote and build up, this domain was stolen, it could only have been with inside help from ovh, I had over 11000 users at the time, that cost me sweat and blood, lots of sleepless nights. Nobody at ovh took responsibility for it, my ticket was just ignored then closed, in the end I gave up because I was tired and closed to a mental breakdown.
Over 3 weeks ago, ovh took over £200 from my account because of their system malfunctioning, it took almost a week for them to respond to my ticket, so I opened a case against ovh on PayPal, but that took days for them to respond. I had to keep posting on twitter to get their attention, I then got a phone call from them with an apology and a promise that the money will be reversed within 5hrs, 4 days later and no money received, I asked on the ticket and on twitter, I got a reply saying I had to close the case against them first, I thought with past experience of ovh, not a good idea, so I phoned up PayPal to asked what to do,PayPal said I was right to contact them and that closing the case before resolution was a bad idea, that they advise against. Also 2 weeks after that I have received 2 emails from ovh asking me to close the case.I spoke to my bank on Tuesday about this, and they said I should follow PayPal advice on this too, but in the meantime they were glad I brought this to their attention. I have a feeling that I am not the only one that ovh has done this to, so I've sent details to my local trading standards, London trading standards, and also to the FCA, I will wait and see what happens with my correspondence with the 2 trading standards and FCA, but in the mean time, anyone with ovh issues should contact your local trading standards and also FCA, it's worth the effort, it's the only way that companies like ovh can be forced to do better if they want to trade in UK and in the EU, don't suffer in silence, and don't let ovh get away with it anymore.
OVH has blocked me on twitter as of yesterday 23/02/2024, I also received an email yesterday saying one of my domain name with them was going up, registration cost is going up, I doubt if it's a coincidence.
One of ovh support team member on twitter says it's nothing to do with him, some support! What is he or her answering support requests for?
There should be a NO STAR option on trustpilot.
And someone or people should gather all the other ovh previously reviews under their multiple previous names and put them together, I found 3 on trustpilot for ovh uk alone, all with crap reviews about ovh going back years and years, a leopard cannot change it's spots.
Any OVH response to say they are sorry and that this is not their way is total lies.
--------------------------------------------
in response to vinl at ovh reponse of duplicate refund, paypal says there is no reason for ovh not refunding me, because refunding me will automatically bring the case to a close, i know who i believe on this, ovh has been nothing but lies after lies, ovh went even feather to try and get my feedback here removed, everything i said in the review is all true, it happened as i wrote, my domain was stolen, ovh support ignored me a closed the case without help.
ovh system malfunctioned and ovh double charged me over £200, i opened a ticket immediately a month ago now, ovh hasn't refunded.
i have responded days ago to ovh ticket telling them i rather believe what my bank and paypal tell me about not closing the case at paypal.
so ovhcloud, tell me what part you disagree with so everyone can know why you are trying to get the feedback i left with you on here removed? let everyone know, i've got a screenshot of this and other thing to take to my MP.
i am also prepared to go to court to back up what i have said so far, there is a lot i have left out because of trustpilot rules, but i can and will reveal more if trading standards ask when they get back to me.

I cannot stress enough how utterly disappointing my experience with OVHcloud has been. From start to finish, their service has been an absolute nightmare, leaving me with nothing but frustration and regret.

Let's start with the technical aspect. The virtual server they provided me with was a complete joke. Despite their promises of top-notch performance, the server's capacity fell short of their advertised specifications. It was like buying a sports car only to find out it runs like a beaten-up old jalopy. My team and I struggled to meet even our basic needs on this subpar hardware.

But that's just the tip of the iceberg. When I attempted to address these issues with their support team, I was met with nothing but incompetence and indifference. Instead of addressing my concerns, they seemed more interested in passing the buck and shirking responsibility. It's as if they have a handbook on how to avoid providing any real assistance to their customers.

And let's not forget their refund policy, or should I say, lack thereof. Despite my clear dissatisfaction and requests for a refund, they flat out refused, hiding behind some obscure company policy that conveniently absolves them of any responsibility. It's clear that OVHcloud cares more about lining their pockets than actually providing value to their customers.

In conclusion, if you're looking for a reliable and reputable cloud service provider, look elsewhere. OVHcloud is a prime example of everything that's wrong with the industry – deceptive advertising, abysmal customer service, and a complete disregard for customer satisfaction. Save yourself the headache and steer clear of this dumpster fire of a company.

I represent a web development company in London, and I purchased a VPS from OVHCloud on 3rd February 2024 because they provided Cpanel Hosting. However, my current hosting company only uses Plesk, and I wanted to migrate to Cpanel. My server was activated on 4th of February 2024, and I successfully migrated to the new server on 10th of February, subsequently closing my Plesk server.

Unfortunately, on 11th of February, my server went down unexpectedly, and despite my repeated attempts to contact OVHCloud, I have been unable to reach their technical support team as they only operate during regular business hours, from 9 AM to 5 PM. After two days of persistent follow-up, I finally received an email informing me that my account has been closed for security reasons, resulting in the deletion of all 87 client websites hosted on their platform. Shockingly, they did not provide any prior explanation or warning regarding this drastic action.

Although I am fortunate to have backups of the websites, the process of restoring 87 websites is incredibly labor-intensive and time-consuming. Meanwhile, my clients have been understandably frustrated and impatient for the past two days.

To compound matters, I have yet to receive any refund from OVHCloud, despite being charged the full hosting fees for the two days of service that I was able to use.

This situation has been extremely disruptive to my business operations and has caused significant inconvenience to both myself and my clients. I urge OVHCloud to provide a swift resolution, including a refund for the unused portion of my hosting fees, and to implement better communication practices to avoid similar issues in the future.

**In response to your reply:** I run a software house. In the event of any issue with the software, you should have suspended the service and promptly informed me about the problem. I paid £90 for one week of service, and if this issue was not addressed, I request a refund. If necessary, I will escalate this matter to multiple platforms.

Have been a customer for many years, but now completely unable to get any kind of assistance and will be leaving at the end of contract. Despite paying for a full cPanel bare metal licsense, cPanel won't provide support - saying that OVH provide that support. OVH won't provide support. You get trapped in a loop of everyone refusing to help. Stay clear.

They are just gona charge you. Not give you services . I buy vps and then I cancel the services not replying in the ticket . Support is very poor and not worth to buy service from them. I ma going to court to put legal case on them . They are Big Scam

Worst quality VPS I have ever bought!
Every 24 hours the vps goes offline for no reason!
I asked for help to fix the problem or replace the vps or refund my money but none of them accepted!

Advice to anyone who sees this review of mine never buy anything from ovh and don't lost your money
👎👎👎👎👎👎👎👎👎👎👎

Very good dedicated servers for low prices. It's amazing that IP-KVM is free for every server, useful control dashboard, but very slow client support

Sent me an email saying my services wouldn't renew, then received threatening emails two weeks later saying if I didn't pay they refer me to a recovery service! Support is useless, emails are misleading and clearly an issue with translation to English. I'm going to have to personally contact Michel Paulin and the other senior leadership team unless you cancel my services as stated.

Been with OVH for a few years now. Only a couple times I needed support from the company and they are always extremely quick and helpful. Servers are always reliable and secure.

Response was very quick ! very nice

Testing cloud compute providers. OVH took 2 days to respond to support request regarding payment error. They said they couldn't validate my organization and I would be permanately blacklisted... For their payment error. Definitely crossed them off the list as I switch to a new cloud provider.

UPDATE: I contacted OVH per review reply, but the support team couldn't even forward to the correct person, and again, admonished me for their payment error, instead of working with me to get the information they needed.

Purchased hosting that came with a free URL. Have had nothing but issues since. Dashboard keeps switching to french, one click installers mostly don't work, can't enable Let's Encrypt. Reaching out to CS they have told me the issues are my browser is set to french (it's not), and that I should pay to upgrade if I want the 1 click installers to work (They're included).

I've asked to close my account and have a pro rata refund and they are just dragging their heels with over a week between responses and refusing every step of the way.

IP ADDRESS
Hello, Since 2013 being an OVH customer the company was in-fact highly recommended company. They have grown into a large company. When we brought the IP addresses a long time ago they were one-time fees that only got charged when you went over 256 IP addresses. They brought in the chargeable IP addresses for each IP address that is now all chargeable. Feb 2020, they brought these chargeable services in then they stop them again as they had too many complaints about this chargeable service. So in 2023, they brought this in again so if you think about it as a loyal customer I've paid over 3 times the amount I should pay. I couldn't believe this when I had my invoice for £70 est, for IP addresses where is the loyalty for long terms customers who have made OVHCLOUD what is today?

NIC : CD121931-OVH

AVOID OVH ARE A PLAGUE TO THE HOSTING INDUSTRY

do not trust them with any of your data, they simply do not care, they also continue to charge after you cancel service, when ive called them they state nothing they can do , called over a month ago to cancel as there panel had issues and couldnt cancel so i spoke to billing who arrange this there side, ive got a Call Recording or proof, but still they took money after ive got a phone call and was informed service was cancelled, have now raised a Un-authroised chargeback with my bank as this was not consented