Terrible service, ordered a skip from the 12th to the 14th. It’s the 19th and still hasn’t been collected yet, it’s sitting in my family’s parking space in front of our home. Sent two emails, no reply... See more
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Location
Switch locationMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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See what reviewers are saying
My bins were not collected on Friday, i was on holidays abroad and sent an email explaining that i hadnt received my bill via email and paid straight away, a lovely agent, Darah, responded to me and t... See more
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i have ordered a skip for a few days and the guy that brought it in and collected it was awesome. professional, efficient and quickly in and out. costumer service was a good also just a little confusi... See more
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It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... See more
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Company details
About Oxigen Environmental - Quayside, Dundalk
Written by the company
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Contact info
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ireland
- 0818694436
4.1
Great
186 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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excellent service- professional crew
May 21, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Patrick, thanks for the kind words and positive review!
I had to call about a bereavement in…
I had to call about a bereavement in the family & Pauline was just amazing and so kind and so caring . She took time to talk and sympathise!! 10 minutes on phone .
What a lady …
The world needs more people like Pauline
March 28, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Dear Sinead,
Thank you for taking the time to share your experience with us during what must have been a difficult time for you and your family. We are deeply sorry for your loss and extend our heartfelt condolences to you.
We are immensely grateful for your kind words about Pauline. Providing compassionate and supportive service is at the core of what we strive for, especially during sensitive moments like these. It means a great deal to us to hear that Pauline's care and empathy made a positive difference during your call.
Your recognition of Pauline's kindness and compassion reaffirms our belief that genuine human connection can bring comfort and solace in times of need.
Once again, please accept our sincerest condolences, and know that we are here to support you in any way we can during this difficult time.
Warm regards, Oxigen Environmental.
Disgraceful Company
Absolutely disgusted to get a phonecall this morning off my elderly neighbour about your email to her!! You didn't collect my bins last week and you didn't collect hers and also a number of my neighbours bins, my husband rang and rearranged a collection day and you still refused to collect them but you did collect one of the neighbours bins and now I know why. We left our bins outside the bin area like we have for the past 3 years as your customer and you refused to take it because it wasn't put out onto the road.
You then emailed my neighbour telling her you won't be collecting it from outside the bin unit it has to be brought out to the road and you claim it to be for health and safety reasons. This is pure laziness, as I said you have been collecting our bins from the bin unit for the past 3 years!!
So you want an elderly 70 year old woman to lift her bins up 3 steps because your bin men can't?!?! For "Health and Safety"
Let me tell you there is nowhere to put the bins....you want them up on the only walk way in and out of the complex blocking the path?? Blocking anyone parked beside the walking from being able to access their car?? By placing all 6 bins in the walk way it's impossible for anyone to get by?? That's what an actual Health and safety issue is blocking a passageway!! Or would you prefer we just put them out on the road behind our cars blocking the road or any of the cars leaving for work?? In fact how about I just wait for your truck to come round and I stick it on the back of your truck myself save your fragile boys hurting themselves!!
Absolute joke of a company!!!
You can collect my rubbish which I have paid for you to do and then take your bins with it because I'll be getting a new provider
February 21, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Dear Kelley,
We sincerely apologise for the inconvenience and frustration you've experienced with our service. We understand your concerns and take them seriously.
First and foremost, we want to extend our apologies to your elderly neighbour for any distress caused. Our intention is never to inconvenience or upset anyone, especially those who may require extra assistance.
Regarding the issue with the collection of bins, we appreciate your feedback and understand your frustration with the change in our collection policy. Our priority is the safety of both our customers and our collection teams. While we have collected bins from designated areas in the past, recent safety assessments have prompted us to adjust our procedures to ensure compliance with health and safety regulations.
We understand that this change may be inconvenient for some customers, especially those who may have difficulty moving their bins. We are actively exploring alternative solutions to accommodate these situations while still maintaining a safe working environment for our teams.
Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.
Sincerely,
Oxigen Environmental.
Terrible service
At least every second week I'm on the phone to customer service about a missed collection, a collection that doesn't even happen from my house, I've to take the bins to the end of the street. I understand the truck can't get down my narrow street but what's stopping them from walking to my house to take the bin, it would stop the end of my street having 20 bins grouped on the road. Terrible service, I will be switching providers today.
February 3, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Ciaran, we understand your frustration with the missed collections and the inconvenience of having to take your bins to the end of the street. While we aim to provide efficient service to all our customers, it seems we have fallen short in meeting your expectations.
We regret that we've been unable to resolve these issues to your satisfaction, and we respect your decision to switch providers. Should you reconsider in the future or if there's anything more we can do to assist you, please don't hesitate to reach out.
Best regards,
Oxigen Environmental.
High levels of competency in staff members.
Oxigen are always great when it comes to both service and customer support.
Caoimhe in particular in customer services at the Dundalk branch, is always so thorough and so competent at her job. She ensures that there is no ambiguity in all of her communications and even if your query has multiple elements to it, she diligently addresses them all as well as anticipating any related questions you might have and includes answers to these in her responses.
December 7, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you so much for your incredibly kind words! We're thrilled to hear about your positive experience with our team, especially with Caoimhe in customer services.
Your recognition of high levels of competency in our staff members, particularly Caoimhe's thorough and diligent approach, truly warms our hearts. We take great pride in delivering top-notch service and exceptional customer support, and it's fantastic to know that Caoimhe's dedication has made a positive impact on your interactions.
Feedback like this motivates us to maintain and exceed the standards you've come to expect from Oxigen Environmental.
Thank you for choosing Oxigen, and we look forward to continuing to serve you with excellence in the future!
Excellent Customer Service
Had a small issue recently which was sorted a.s.a.p. Brillant customer service team and an absolute pleasure to deal with!
September 26, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi James, thank you so much for taking the time to write this great review! We try do as much as we can to help everyone when issues like this come up. Glad we were able to get that sorted for you. Kind regards - Oxigen Environmental
Quick and efficient
June 14, 2023
Reply from Oxigen Environmental - Quayside, Dundalk
Cheers for the 5 stars Mark, glad we can be of service! Kind regards - Oxigen Environmental
I booked it to arrive on Friday…
I booked it to arrive on Friday morning, no sign at ten O clock, then rang , the customer service said they know nothing about it , when I eventually got it sorted didn’t arrive till after 12!! Then driver wanted to be payed even though I already payed on line !! Total rubbish service!!!
June 15, 2023
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Paul, thank you for taking the time to leave your feedback. We do absolutely everything we can at the time to ensure AM deliveries are with our customers before 12PM. Your skip should have been delivered in the AM and we apologise for not being able to do so in your case.
Unfortunately, our driver was not given the full order docket which would have shown you had paid online and in full for the skip. As we do accept cash-on-delivery skip drops, our driver would have assumed this was the case for your order. Again, we apologise to you for this oversight on our part and will endeavour to ensure it does not happen again for any of our customers.
Kindest regards - Oxigen Environmental
Prompt reply
The prompt reply from Alicia in customer service and
the follow up on action that was promised .
June 30, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Damian, thanks for the honest and kind review. We appreciate the time it took from your day to write this review and we're glad we could help so quickly. Kind regards - Oxigen Environmental
Pleasant Email response
Firstly, I used their "Chat" option to advise I wished to cancel my account, asking what next steps I needed. Next day I got an email reply, very nice tone, asking how they could help, to avoid my cancellation etc. We had a few back and forth emails but all positive, and the agent, Alicia, provided me a solution which was offered to me and I accepted. Very efficient, pleasant manner in the email. Job Done!
June 28, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Aileen. We always want to make sure our customers are well looked after and we're delighted that you've chosen to stay! Thank you for such kind words and honesty in your review and we hope that we can continue to serve you for many years to come! All the best - Oxigen Environmental
Ciara in Sales is a great worker and…
Ciara in Sales is a great worker and very good at the job.Im glad im with this 5 star company going forward as price and service suited me perfect.Seems Oxigen cares about there customers alot judging from my neighbours and reviews on this.Keep up the good work.I hope the MD reads this as your staff are brilliant. Regards Derek
June 30, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Derek, we just want to thank you for the support and such a kind review. It really means a lot to us when customers take the time out of their day to write such positive feedback like this. We can't thank you enough for the kind words and we look forward to serving you for years to come! Kindest regards - Oxigen Environmental
Older single woman with wheeliebins
I have never had a wheeliebin collection service before and I was nervous that it would be too much for me. The Customer Care staff were very friendly and polite and answered my questions as they set up my service. The wheeliebins were delivered within a couple of days. The first collection, of my recycling, went well. Now I'm worried about the "food waste" bin. As an older woman who lives alone, I don't HAVE food waste. I don't want to put an empty wheeliebin out and be charged for it. Vegetable skins, etc. go into the organic brown bin. I'll have to wait and see.
June 1, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Grannie Walsh, thanks for the review. We always appreciate the time it takes out of your day to give us great feedback like this. We're so happy we could provide you with great and quick service and that you found our customer care so helpful. Thanks so much for choosing us and we hope we can serve you for many years to come, welcome! Kind regards - Oxigen Environmental
Office staff Dundalk
Pauline in Dundalk office was very helpful ,lovely lady and happy to help
May 22, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Martina, we're so glad that we could assist you. It's always great to hear feedback like this, thanks so much for the positive review! Kind regards, Oxigen Environmental.
First class service …
I ordered a skip from Oxigen at a very competitive rate and I ran into a we problem but I got in contact with Noal who couldn’t have been any bigger of a help to me. A first class service that I couldn’t recommend highly enough. Great communication and customer service.
April 21, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you for the great feedback Stephen! We pride ourselves on running a very slick and hassle-free skip service and a big part of that is accommodating our customers because...things happen.
We are delighted that you had this experience with us and even happier that you took the time to share it.
Pauline was of great help
Pauline was of great help. All my inquiries been answered quickly and under a friendly matter.
I am really happy with her service.
5 stars!
April 6, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Gabriella, thank you so much for your fantastic feedback. We will be sure to pass your message on to Pauline.
My black bin was accidentally…not emptied
My black bin was accidentally overlooked on the day it was due to be emptied. Pauline at customer service was excellent and arranged for a truck to collect the next day. The young man who collected the bin was so fruendly, efficient and helpful when he called. I very much appreciated the excellent service.
March 8, 2023
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sharon, we will pass on your excellent review to Pauline and the rest of team. We always strive to keep our customers happy and it looks like this was another success story. Thank you very much for sharing.
The skip when I ordered it and…
The skip came when I ordered it and collected within a day of requesting it to be picked up. Customer service was very professional and friendly on the phone when dealing with them.
January 11, 2023
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you very much for this great review and we hope you will consider us again the next time you are looking for a professional and no-mess skip service.
Claire in the customer service dept was…
Claire in the customer service dept was brilliant. I sent an email at the weekend about the problem we had and she replied back Monday morning had it totally sorted by Tuesday morning, both bins replaced with 2 new ones as oil from another bin got all over them, excellent customer service from Claire
January 30, 2023
Reply from Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Paul! We're so happy that you liked our service and loved to hear it went smoothly.
I'm a pay per lift customer and I…
I'm a pay per lift customer and I recently moved property, Oxigen were very helpful with my move and brought my bins to my new property, hassle free without closing my account and setting up a new account again.
November 1, 2022
Reply from Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Jennifer! We're so happy that you liked our Customer service and loved to hear it went smoothly.
Reply from Oxigen Environmental - Quayside, Dundalk
Thanks for your kind words, Deirdre! We're so happy that you liked our service.
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