Terrible service, ordered a skip from the 12th to the 14th. It’s the 19th and still hasn’t been collected yet, it’s sitting in my family’s parking space in front of our home. Sent two emails, no reply... See more
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Location
Switch locationMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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See what reviewers are saying
My bins were not collected on Friday, i was on holidays abroad and sent an email explaining that i hadnt received my bill via email and paid straight away, a lovely agent, Darah, responded to me and t... See more
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i have ordered a skip for a few days and the guy that brought it in and collected it was awesome. professional, efficient and quickly in and out. costumer service was a good also just a little confusi... See more
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It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... See more
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Company details
About Oxigen Environmental - Quayside, Dundalk
Written by the company
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Contact info
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Ireland
- 0818694436
4.1
Great
186 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great Value & Professional Staff
I have used Oxigen Skip Hire in Dundalk eight times over the last year and I have had very good experiences with them. Both the office staff and the drivers have been nothing but polite and professional in all my dealings with them.
The only downside is that the planned delivery time and actual delivery time is a bit unpredictable.
August 28, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Ronan,
Thank you for your continued trust in our service and for your positive feedback about our team. We're delighted to hear that both our office staff and drivers have consistently provided you with polite and professional service.
We hear your comments about the delivery times and understand how important reliability is. We're working on improving this aspect of our service to ensure more predictability in the future.
We truly appreciate your loyalty and look forward to continuing to serve you.
Kind regards,
The Oxigen Team
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Richard, thanks for the review. We'd love to know how we can improve our service to bring that rating up. If you have any feedback please reach out to us.
Best Regards - The Oxigen Team.
Both drivers extremely professional
Both drivers extremely professional, friendly, and competent, Arrived, and collected at the appointed time. A couple of days extra "grace" was appreciated.
August 19, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Jim,
Thank you for your great feedback. We're pleased to hear that both drivers were professional, friendly, and punctual. We’re glad the extra few days of grace were helpful for you. We always aim to accommodate where possible, and it's fantastic to know you were satisfied with the service.
We appreciate your recommendation and look forward to assisting you again in the future!
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Olayinka,
Thank you so much for the 5 stars, we really appreciate it! Glad to hear everything went smoothly for you. We'll be standing by if you ever need us again in the future!
Kind regards,
The Oxigen Team.
Even though that the skip was late
Even though that the skip was late, the staff were very helpful and got the skip to us as quickly as possible. They rang me before delivering and collecting the skip.
August 2, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Lucy,
We're very sorry for the late skip arrival. This is not the level of service we aim to achieve. We are glad to know that our staff were able to be helpful and we'd like to thank you for the honest and generous review. It means a lot to us, thank you.
If you ever need us again in the future, please do not hesitate to contact us.
Kind regards,
The Oxigen Team.
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Michelle,
Thanks for your review.
Kind regards,
The Oxigen Team.
I submitted an email through the website …
I submitted an email through the website requesting a reduction in payment and to change the direct debit from quarterly to monthly. Nicola emailed back straight away and actioned both. Excellent service ! Saved me switching.
August 15, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Pamela,
Thank you so much for your kind words! We're delighted to hear that Nicola was able to assist you promptly with both your payment reduction and direct debit adjustment. It's great to know that our service helped you avoid the hassle of switching. If you need any further assistance or have more questions, please don't hesitate to reach out.
Kind regards,
The Oxigen Team.
Mixed experience!
Booked and paid for skip hire on-line. Had to phone twice to be sure delivery would occur on the chosen date. It was to be picked up 3 days later. It wasn’t. Phoned on day 5. Got midlands not north east support who told me they would pass on message to have it collected. Two days later Oxigen emailed me for a review but still haven’t collected it. Payment taken from my account very efficiently though.
August 2, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you for bringing this to our attention. We apologise for the inconvenience you've experienced with the skip pickup and the delays in communication. This falls short of the service we strive to provide.
Your feedback is invaluable, and we appreciate your patience as we work to resolve this. Rest assured, we will improve our processes to prevent this from happening in the future.
Best regards,
The Oxigen Team
They delivered on time
They delivered on time , we had bin for week so no stress . And collected on time. Very happy with Oxygen skip hire
July 22, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Noeleen,
Thank you so much for your kind words! We're thrilled to hear that everything went smoothly with your skip hire, from timely delivery to hassle-free collection. It's great to know you're happy with our service. If you need anything in the future, we’re here to help!
Best regards,
The Oxigen Team
My bins were meant to be emptied 5 days…
My bins were meant to be emptied 5 days ago and still not emptied the said the could not see my bins . As the had to walk past my bins to collect my neighbours bins it's not possible to not see mine . Have rang and rang still nothing done . As my child is battling cancer I can't have rubbish around due to infections during her treatment.
July 25, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Graham,
We are truly sorry to hear about the difficulties you've faced, especially given your situation. This is certainly not the level of service we aim to provide. Your concerns are our priority, and we sincerely apologise for the oversight and any distress it has caused.
Please allow us to make this right, and thank you for bringing this to our attention.
Best regards,
The Oxigen Team
Outstanding customer service!
Outstanding customer service!
Jessica, one of Oxigen's customer service employees knows her job very well and knows how to deal with urgent requests. She was very helpful, thoughtful and professional. Qualities that some agents may have forgotten about (sadly) but not Jessica. Thank you for your help and thank you Oxygen for employing such a remarkable customer agent.
June 28, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Helene,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Jessica. Our team takes pride in providing top-notch service, and it's always rewarding to know our efforts are appreciated. We’ll be sure to pass along your kind words to her. Thank you for choosing Oxigen and for acknowledging the hard work of our team members!
Best regards,
The Oxigen Environmental Team
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Peter,
Thank you for the review, we appreciate it!
Kind regards,
The Oxigen Environmental Team.
Customer Service amazing- prompt
Customer Service amazing- prompt, courteous and a pleasure dealing with Pauline un customer service. The team who collect are helpful,kind and reliable and always return bins safely to laneway.
July 11, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Siobhan,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our customer service, especially with Pauline. Our team takes great pride in being prompt, courteous, and helpful. We're also glad to know that our collection team consistently delivers reliable service and ensures your bins are safely returned. Your feedback truly means a lot to us!
Best regards,
The Oxigen Team 🌟
Quick delivery but collection was delay…
Quick delivery but collection was delay with out explanation few days and we cannot contact our branch.
June 19, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Monika,
Thank you for your feedback. We apologise for the inconvenience caused by the delay in collection and the difficulty in contacting our branch. Your experience is important to us, and we are committed to improving our services.
We are currently reviewing our processes to ensure timely collections and better communication. Thank you for bringing this to our attention and for your patience.
Best regards,
The Oxigen Environmental Team
Great service great bin
June 17, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Hi, thanks so much for the review we really appreciate the kind words. We're glad to hear our services have been satisfactory.
Careteam
I found it difficult to get a factual response shifting my issue to operations until one of the careteam took ownership of my issue and resolved it to my satisfaction.
July 1, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Bernadette,
Thank you for your honest feedback. We apologise for the initial difficulty you experienced in getting a factual response. We're glad to hear that one of our care team members was able to take ownership and resolve your issue to your satisfaction.
Your experience is important to us, and we will work on improving our communication and response processes. If you need further assistance, please don't hesitate to reach out.
Best regards,
The Oxigen Environmental Team
Great efficient and friendly service
I want to congratulate Oxigen on their excellent staff. My collection was today, but I remembered that I had not paid my bill. I phoned Oxigen and the lovely lady on the phone quickly processed my payment and issued my receipt. When the lorry came around my estate, I told the driver that I had paid, even though it may not have registered yet his end, and he agreed to collect my bins. However, the lorry lift would not take the green bin (left hand side could not be overridden I was told), so the two men went to the trouble of lifting the bin manually to dispose of the rubbish instead. I really appreciate the extra effort that they made. I do not know their names but they were two absolute gents! Great (and very efficient!) customer service at Oxigen!
July 2, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Hi Sheila,
Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experience with our team. We’re glad the lady on the phone could quickly process your payment and issue your receipt, and it’s fantastic to hear that our drivers went the extra mile to manually dispose of your rubbish.
Your kind words about our staff are greatly appreciated, and we’ll make sure to pass along your compliments to the team. It’s customers like you who make our work so rewarding!
Best regards,
The Oxigen Environmental Team
The bin I ordered on time on the day I…
The bin I ordered on time on the day I ordered it, what more could I ask for?
June 6, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you for your wonderful review! We’re thrilled to hear that we were able to meet your expectations with our timely service.
At Oxigen Environmental, we understand the importance of punctuality and strive to ensure that all our deliveries are made as scheduled. Your feedback affirms the hard work we put in every day and it is very much appreciated.
We’re glad that we could provide you with a seamless experience and we look forward to continuing to serve you in the future.
Thank you once again for choosing Oxigen Environmental and for your positive feedback.
Best Regards, The Oxigen Environmental Team
Delivery time
Only downfall was I was waiting all morning for the skip to come. You don't give a time. When I rang I was informed it was between 2pm and 4pm. Now it was delivered in that time. But when booking a time should be given to indicate morning or afternoon.
June 6, 2024
Reply from Oxigen Environmental - Quayside, Dundalk
Dear Eilish,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused due to the delay in our service.
At Oxigen Environmental, we strive to provide the best service possible and we understand that clear communication is a key part of that. We appreciate your suggestion about providing a more specific time frame for our deliveries. Your feedback has been noted and will be taken into consideration as we continue to improve our services.
We're glad to hear that your skip was delivered within the informed time frame and we hope that aside from this issue, you were satisfied with our service.
Thank you once again for your valuable feedback. We look forward to serving you better in the future.
Best Regards,
The Oxigen Environmental Team
I emailed Oxigen about my account re…
I emailed Oxigen about my account re garding my bins, and a lovely girl responded to me straight away with a solution, nothing was a problem, very eager to help and accomadate me with my inquiry . Thankyou Sophie
June 10, 2024
Unprompted review
Reply from Oxigen Environmental - Quayside, Dundalk
Thank you for your review! We're thrilled to hear that Sophie was able to assist you promptly and efficiently with your bin inquiry. We pride ourselves on our customer service, and it's great to know that nothing was a problem and you felt well accommodated. We'll be sure to pass along your kind words to Sophie. Thank you for choosing Oxigen! 🌟
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