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Oz Air Online Reviews 320

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TrustScore 5 out of 5

4.8

Air Conditioning Store
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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting that products arrived earlier than expected and in perfect condition. The quality of the products is frequently highlighted as excellent, with many finding them well-made, sturdy, and effective for their intended use. Reviewers also appreciate the seamless ordering process, clear communication, and the ease of assembly and installation for many items. However, some customers mentioned that assembly could be tricky for novices, and a few experienced delays or issues with third-party installers recommended by the company, leading to dissatisfaction with the overall resolution process.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Product

Customers had positive experiences with products, frequently highlighting their quality, functionality, and... See more

Service

Clients share positive opinions on service, frequently highlighting excellent prices, reliability, and a good... See more

Order

Consumers find the ordering process to be positive, with many describing it as simple, easy, and seamless.... See more

Quality

Customers consistently note positive experiences with quality, often describing products as advertised,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered an Air Diverter Magnetic 7 Blade 608w x 600h. The price was reasonable, communication from the company was excellent, fast delivery and the product appears to be well made, sturdy and very e... See more

Rated 5 out of 5 stars

Sales team went above and beyond even though I called after the phones had closed for the day. I needed the air purifier within the week and delivery only took a few days so I had it earlier than I th... See more

Company replied

Rated 5 out of 5 stars

Ordered two air diverters unassembled. The online bot was helpful in determining the correct size. The instructions to fit were also clear. The magnetic fitting allows me to fix them without spoilin... See more

Rated 5 out of 5 stars

The communication was spot on. My air conditioners weren’t a common model, so there were some delays and hiccups. But none of those was the fault of the Oz Air Online team. They were very proactive in... See more

Company details

  1. Air Conditioning Store
  2. Air Conditioning Contractor
  3. Air Conditioning System Supplier

Written by the company

At Oz Air Online we provide the leading air conditioning brands and equipment direct to the public or trades. From split systems to ducted systems. We have the best prices guaranteed. Fast and free delivery Australia wide.

Contact info

4.8

Excellent

TrustScore 5 out of 5

320 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Oz air

The product is great and works really well . Put it together myself but next time I'd buy it already done .

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good filter, excellent service

I purchased a filter which was easy to replace by myself. It's worth calling out that Hayley emailed me, asking if I made a mistake to choose pick up instead of delivery. That was indeed a mistake and Hayley's email saved me much time/effort. Really appreciate it.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Your customer Service was exceptional

Your customer Service was exceptional. I had your team contact me within 5 minutes of ordering to arrange delivery and the installers contacted me the next working day and came to install within a week. Absolutely fantastic and highly recommended.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Easy and reliable service

I purchased a Daikin air conditioner. The online browsing and purchasing was easy to navigate, products were competitively priced and delivered to my door on time. Excellent all round experience.

December 13, 2024
Unprompted review
Rated 4 out of 5 stars

Great Job

They did a great job installing my split system air conditioner. The guys were prompt, friendly and professional. We agreed on a fixed price. The job took a lot less time to complete than I expected, which meant I probably paid above the market’s standard hourly rate but that’s on me. Live and learn, I guess. I would recommend and use Oz Air Online again.

December 10, 2024
Unprompted review
Rated 4 out of 5 stars

Ozaironline had options for floor split systems

Ozaironline had options for split systems installed on the floor - chosen for minimal change from mums 55YO aircon that had finally broken down! Delivery was efficient - given I was not at Mums, more comms before the unit was within minutes of being delivered by wholesaler would have been appreciated. The daikin system is almost silent and v effective

December 13, 2024
Unprompted review

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