Paisleyautocare Reviews 

Car was booked in for replacement rear brakepads and discs. There were issues in getting the electric handbrake to reset on completion of the change. The car was kept in overnight to do a full reset of the vehicle software, which resolved the issue. A fair amount of time was spent by staff to identify and resolve the issue, with no additional charges to the original quote for the brake replacement. Thanks to Liam for the good communication and updates and to the team for the persistance.

I have made an appointment by phone for interim service. Been told that it will cost £99 with standard oil. When I went to pick up my car they asked me to pay £140 for standard oil. When I asked why they wanted to charge me more and I showed them that their website states a lower price, I was told that the lower price is only when you book online, but nowhere says that. I highly not recommend this car garage. Not going back there. Do not trust the good reviews, I did it and I am really sorry about that. Really bad customer service and rude staff. Don't recommend this car garage.

I have used this company for many years, always efficient and helpful however i have noticed a deterioration with the standard of service since a change of reception staff and service manager My experience on Tuesday was abysmal. I booked a MOT slot for 9-30 to 10-30am and left the car at 8-15am when I was advised that they would contact me when ready No contact until 3pm when I phoned and advised that the car was next to be tested and would be ready for collection no later than 4pm When I arrived at this time the car was still in the same space where it was left When I complained I was confronted by an abnoxious individual who is or was the MOT tester, a director of the company and the owners son This individual is incapable of dealing with customers,I left without an MOT and will never use this company again

Staff were friendly and helpful, reception was good. Unfortunately the time slot allocated was well overrun which caused me some problem when going back to collect my car. Despite that, good, competent and friendly service. I would recommend Autocare Paisley for good service and value for money.

Emailed to query a bill of just under £1600 :

Work done October 2023 - New brake shoes, fitting kit, cables & bearings. Also, replacement exhaust cat & centre pipe. Two new front tyres - For MOT purposes - Where the bill seemed to jump £100 in between phone calls with no explanation.

No reply to my email. Also to chase up a previous complaint about damage to my dashboard with cleaning solvent. When I tried to explain this to a boy on the desk, raised his voice at me - I was extremely angry about this as I have been a loyal customer for around 12 years.

**Update, still no refund on ridiculous prices I paid, (quite happy to remove this review if I was offered a refund on the money I have been blatantly overcharged). No resolution, apology or explanation for my damaged dashboard. After 2 emails being ignored & two phone calls yesterday - I requested a copy of my last MOT receipt, only to be told they don't have access to it? - They tried to cancel this review by saying to Trustpilot, "it didn't happen, not a genuine review"? If no resolution is forthcoming, I will then forward everything onto the Motor Ombudsman.

**Update : Please read reviews below and note no response has been given to my review & no communication to resolve these matters. Do not go by the positive reviews below, I am very sceptical even after using this garage for around 12 years. If this is how they'd treat a longstanding customer - Please be very wary.

I would like to take this opportunity to thank Paisley Autocare Garage in Paisley, in particular Hugh Miller, for all the help he gave me in regards to my car when I brought it in for body work. Thanks a million for your superb customer service and great attention to detail, going above and beyond. Keep up the good work, and a big shout out to Hugh once again. Cheers.

Worst customer service ever - pre booked my car today (Friday) for a MOT and replace rear break pads. I received 17 emails reminding me of the MOT and break pad appointment which I found odd. Car was delivered at 8am as requested. I assumed they would be working on car first. I received a call at 5.10pm stating bad news; car has failed MOT and parts wouldn’t be available until Monday. I asked why on earth wait until 5.10pm on a Friday night, potentially leaving me with no transport for the weekend to break the news. The garage had actually MOT tested at 4.30pm meaning the car was N E V E R going to be ready to take away on Friday. The guy on the phone was rude and dismissive. He said it wasn’t his fault the car failed its MOT; like really. When I picked the car up the garage I received a very frosty reception; no eye contact. The garage wanted £429 to replace rear pads. ( probably thinking I had no other options). Needless to say the car was taken to another garage on the way home where the pads will get replaced for £129…… on Saturday morning. You can draw your own conclusion. This will be the last time I part cash with this firm. My review is not complaining about cash. My complaint is about poor customer service and bad attitude. I usually get 3 cars and my motorcycle work done here. NEVER AGAIN. just awful.

UPDATE:

Nice response but failed to respond to bad attitude and poor service.

Good service and reasonably price. Have been using Paisley Autocare for over 9 Year's for both of our cars

Great service from the garage quick and professional

Car picked up and delivered back.
All work carried out first time at a great price,

Excellent service

General feeling of the place, good price, good people and quality work

Great customer service quick efficient work
continually updated and advised. Very pleased
Special mention to Hugh Miller

Excellent service from booking to return

Great professional and quality of service delivery

Website was easy to use, prices were competitive and vehicle was ready to collect within 2 hours.

Been going for few years now /mot and service always first class / customer service 100% guys always cheery bunch.

Friendly and honest customer interactions as always

Booked my car in online for a service and mot. Paid online too. Car was serviced and mot’d at the time booked, with a call to collect the car. Great service!

Quick drop off, car check in was able to prebook & pay online for service & MOT on day that suited me. Got car back quickly after work completed.