Friendly, professional service. Booked a motorcycle m.o.t online, dropped it off at the allotted time(ten minutes earlier in fact), and they did the test straight away while I waited. Tea & coffee a... See more
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My car required body shop repair. The process from the obtaining an estimate through to collecting the car after the work was completed was excellent. The Body Shop Manager (Hugh) was first class... See more
Have used Paisley autocare for a few years with no problem. Phone last week regarding upcoming MOT and told them that my back windscreen washer wasn’t working and the receptionist said that’s a fail,... See more
Company replied
Bad behavior, Unprofessional, dishonest, poor customer service, waste of money. I would like to give them below 1, like -stars, They are just here for make money not for customer satisfact... See more
Company replied
4.1
Great
337 reviews
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Booked and paid my MOT online very…
Booked and paid my MOT online very easy, dropped my car off before work picked up after work no hassle, even though the MOT system went down, still provided a great service.
March 24, 2023
Reply from Paisleyautocare
Thank you for sharing your positive experience with Paisley Autocare. We're delighted to hear that you found our online booking and payment system easy to use, and that the drop-off and pick-up process was convenient for you.
We apologize for any inconvenience caused by the MOT system going down, but we're glad to know that despite this, you were still satisfied with the service you received. We always strive to provide a great service, even when faced with unexpected challenges.
Your feedback is greatly appreciated and will help us continue to improve our services. We look forward to serving you again in the future.
Best Regards,
Stuart
Excellent service to get my Mot sorted
Excellent service to get my Mot sorted. Recommended
March 16, 2023
Reply from Paisleyautocare
Thanks so much for your feedback! We're thrilled to hear that you had an excellent experience getting your MOT sorted with us. Your recommendation means the world to us.
Our team here at Paisley Autocare works hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We'll keep striving to provide top-notch service to our valued customers like you.
Thank you again, and we look forward to seeing you in the future for any of your auto care needs.
Best regards,
The Team at Paisley Autocare
Pick up and Return facility
The facility for pick up and return is advantageous for people with mobility issues , I have been using Paisley Autocare for a number of years and I have always felt that they have been fair and economical with their prices when repairs are required which is reassuring when you are on a fixed income
March 14, 2023
Reply from Paisleyautocare
It's so wonderful to hear from you! We're glad that our pick-up and return service has been helpful to you and made your visits a bit easier. We understand the importance of such services, especially for our customers with mobility issues.
It’s always a joy to know that our customers feel satisfied with our fair and economical prices, especially when we know you rely on us to be mindful of your fixed income. We genuinely care about providing quality, affordable service for all our customers.
Thank you so much for your loyalty over the years and for sharing your positive experiences with us. We look forward to continuing to serve you for many years to come!
Take care,
The Friendly Team at Paisley Autocare
Friendly local garage
Friendly local garage, easy to book. Car inspected for overheating, problem identified, parts ordered, problem fixed. Thank you. Will happily use them again.
March 8, 2023
Unprompted review
Reply from Paisleyautocare
We're delighted to hear about your positive experience with us at Paisley Autocare! Your kind words have put a smile on our faces.
Our team takes pride in making things easy and seamless for our customers, from booking to identifying and solving problems, and it sounds like we hit the mark for you. We're glad we could help get your car back on track and stop the overheating issue.
Your trust and willingness to use our services again means the world to us. We can't wait to help with any of your future car needs.
Thanks again, and take care!
Best regards,
The Friendly Team at Paisley Autocare
Have used Paisley autocare for a few…
Have used Paisley autocare for a few years with no problem. Phone last week regarding upcoming MOT and told them that my back windscreen washer wasn’t working and the receptionist said that’s a fail, no it’s not. Also I requested a quote for a wing mirror LED replacement and have not had a reply. Poor customer service.
March 3, 2023
Unprompted review
Reply from Paisleyautocare
Thanks for taking the time to share your recent experience with us. I'm truly sorry to hear that it wasn't up to the standard you've come to expect from us at Paisley Autocare. Your feedback is really important, and it's clear we didn't live up to your expectations this time.
We are genuinely sorry for the delay in providing you a quote for the wing mirror LED replacement.
We've recently undergone a restructure and we're working hard to improve our customer service as part of this. Your feedback is vital for us to understand where we need to focus our efforts.
Please know we value your continued support over the years, and we're committed to making things right. We'd be grateful for another chance to serve you better.
Warm regards,
The Friendly Team at Paisley Autocare
Excellent friendly service
Car in for MOT and brake fluid change. Would’ve got service too but got service plan from dealer when I bought my car. No issues. Great friendly service. Good honest garage. Been a customer of this garage for years and always great service. Other car booked in for MOT and service next month
March 8, 2023
My vehicle failed it's mot due to…
My vehicle failed it's mot due to incorrect led bulbs being fitted,in fairness it would have failed at any garage for the same fault,so after new bulbs were fitted it the vehicle was checked again and passed so I would certainly go back again,seems a friendly enough garage so would recommend giving them a go.
February 28, 2023
MOT appointment
Booked the collection/return service for my MOT.
Realised that I had an appointment in the afternoon & was worried the car would not be available.
Car returned in good time after needing a tyre replaced & re-tested to pass the MOT.
March 1, 2023
If you don’t want one of the big shot…
If you don’t want one of the big shot rip offs and don’t trust your back street garages then this is the place to go, honest and reliable, very happy customer!
February 27, 2023
Excellent service
Excellent service. Turns out my car had an unusual brand of oil required and the guys went over and beyond to source it. Others may have went for the easy option and a cheaper brand. Highly recommend commend.
March 3, 2023
Unprompted review
Efficient, courteous work.
Booked online with no problems. Reception was efficient and friendly and reception area was pleasant. Hopefully the work was carried out as required.
No problems . Will return when next require garage services.
March 2, 2023
Always do a good job
February 22, 2023
Excellent service from start to finish
Really pleased with the service. Great communication, friendly service and a very convenient and well priced pick up and drop off service. Will use again.
February 13, 2023
Booked my car in for an MOT between…
Booked my car in for an MOT between 10.00-11.00am
After dropping the car off at 9.30am I got my car back at 4.00pm.
February 5, 2023
Reply from Paisleyautocare
I would like to kindly remind you that the designated time is for drop off only, as clearly indicated on both our booking page and email confirmation. We understand that you are expecting the vehicle to be returned the same day and would like to assure you that we try our best to meet our customers' needs.
However, as we are a small family business, receiving a 1-star review can significantly damage our online reputation. Therefore, we kindly request your cooperation in adhering to the designated drop off time.
Thank you for your understanding and support.
Best regards,
Stuart Paisley Autocare
Customer service was
Customer service was! It doesn't cost anything to talk to people nicely, especially if they are the customer.
February 3, 2023
Reply from Paisleyautocare
Thank you for bringing this to our attention. We take your feedback very seriously, and we are truly sorry if we did not meet your expectations in terms of customer service.
At our company, we strive to treat every customer with respect and kindness, and we sincerely apologize if this was not the case during your interaction with us. We understand that it is important to make our customers feel valued and appreciated, and we will make sure to take the necessary steps to improve our customer service moving forward.
Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention. If there is anything we can do to make things right, please do not hesitate to let us know.
Best regards,
Stuart
Paisley Autocare
Great job
Booked my car into Paisley Autocare into the bodyshop,where Hugh fixed my dent/scrape on my passenger door,took a couple days but well worth the wait, the man's a magician,great job ,thanks again
January 31, 2023
Unprompted review
MOT Booking
Easy booking, reminders provided. Easy drop off and honest, reliable information provided.
January 28, 2023
gretat service,great staff
Very friendly staff cant do enough for you,will keep using them
January 18, 2023
I had my car repaired here and it was…
I had my car repaired here and it was first class. I dealt with Hugh and from beginning to end he kept in touch. He went over and above for me I cannot praise him and garage enough. Thank you for a painless repair. Would highly recommend them
January 13, 2023
Unprompted review
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